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A	
  Presenta*on	
  from	
  The	
  NewMR	
  Mobile	
  Event	
  
22	
  February	
  2012	
  
Event	
  sponsored	
  by	
  Vision	
  Cri1cal	
  
All	
  copyright	
  owned	
  by	
  The	
  Future	
  Place	
  and	
  the	
  presenters	
  of	
  the	
  material	
  
For	
  more	
  informa1on	
  about	
  Vision	
  Cri1cal	
  visit	
  www.visioncri1cal.com	
  
For	
  more	
  informa1on	
  about	
  NewMR	
  events	
  visit	
  newmr.org	
  
Say	
  Goodbye	
  to	
  Single	
  Mode	
  Panels	
  &	
  Communi6es	
  
	
  
Leslie	
  Townsend,	
  Kinesis	
  Survey	
  Technologies
	
  	
  	
  
Speaker: Leslie Townsend, Kinesis Survey Technologies, US
NewMR Mobile Event, 22 Feb 2012, Session 3
Say Goodbye to Single Mode
Panels & Communities
Leslie Townsend
President & Co-founder
Kinesis Survey Technologies
Speaker: Leslie Townsend, Kinesis Survey Technologies, US
NewMR Mobile Event, 22 Feb 2012, Session 3
Say Goodbye to Single Mode Panels & Communities
Mobile device usage impacts the entire MR
respondent experience from beginning to end
Starting with recruitment…
Speaker: Leslie Townsend, Kinesis Survey Technologies, US
NewMR Mobile Event, 22 Feb 2012, Session 3
Say Goodbye to Single Mode Panels & Communities
Mobile Recruitment Best Practices for:
•  Registration sites
•  Mobile-specific data collection
•  The authentication process
•  Double opt-in
•  Routing choices
Speaker: Leslie Townsend, Kinesis Survey Technologies, US
NewMR Mobile Event, 22 Feb 2012, Session 3
Say Goodbye to Single Mode Panels & Communities
Dual-Mode Panelist Tools are Critical
•  All websites need to be
mobile-enabled today
•  Dual-mode and mobile
research communities
assist in panelist
engagement and retention
Speaker: Leslie Townsend, Kinesis Survey Technologies, US
NewMR Mobile Event, 22 Feb 2012, Session 3
Say Goodbye to Single Mode Panels & Communities
Dual-Mode Panel Community Best Practices
•  Mobile enablement should
result in MORE features,
not less
•  Support all regularly used
functionality in both modes
•  Don’t forget social media
options
Speaker: Leslie Townsend, Kinesis Survey Technologies, US
NewMR Mobile Event, 22 Feb 2012, Session 3
Say Goodbye to Single Mode Panels & Communities
Incentives, Rewards and Redemptions
•  mCommerce is growing
across all consumer
segments
•  Mobile panels require
mobile rewards redemption
and mobile payments, in
order to support the end-to-
end experience
Speaker: Leslie Townsend, Kinesis Survey Technologies, US
NewMR Mobile Event, 22 Feb 2012, Session 3
Say Goodbye to Single Mode Panels & Communities
Additional Features to Boost Engagement
•  Blogs
•  Discussion Forums
•  Geolocation
•  Avatars
•  QR codes and barcodes
Speaker: Leslie Townsend, Kinesis Survey Technologies, US
NewMR Mobile Event, 22 Feb 2012, Session 3
Say Goodbye to Single Mode Panels & Communities
Apps vs. Browser Approach
•  Apps are limited to smartphone users
•  Multiple versions of the app must be
maintained
•  HTML5 will significantly advance mobile
browser capabilities
•  Apps require user-initiated updates, which
may not happen
Speaker: Leslie Townsend, Kinesis Survey Technologies, US
NewMR Mobile Event, 22 Feb 2012, Session 3
Say Goodbye to Single Mode Panels & Communities
Metadata, User Settings and More
•  Mobile offers new types of metadata
•  Location capture has numerous future uses
•  Privacy settings on mobile
•  Invitations and opt-out procedures
Speaker: Leslie Townsend, Kinesis Survey Technologies, US
NewMR Mobile Event, 22 Feb 2012, Session 3
Thank you
Phone: 	
  +1	
  	
  512.590.8300	
  
	
  
Email:	
   	
  ltownsend@kinesissurvey.com	
  	
  
	
  
Web: 	
  www.kinesissurvey.com	
  	
  
	
  
Leslie	
  Townsend,	
  Kinesis	
  President	
  
Speaker: Leslie Townsend, Kinesis Survey Technologies, US
NewMR Mobile Event, 22 Feb 2012, Session 3
Q & A
Ray	
  Poynter	
  
Vision	
  Cri1cal	
  
Leslie	
  Townsend	
  
Kinesis	
  Survey	
  Technologies	
  
Speaker: Leslie Townsend, Kinesis Survey Technologies, US
NewMR Mobile Event, 22 Feb 2012, Session 3
Leslie Townsend
Visit	
  the	
  Kinesis	
  website:	
   	
  hRp://www.kinesissurvey.com	
  	
  
Read	
  the	
  Kinesis	
  blog:	
   	
  hRp://www.kinesissurvey.com/company/blog	
  	
  	
  
Follow	
  Kinesis	
  tweets:	
   	
  hRp://twiRer.com/kinesissurvey	
  	
  
Leslie Townsend has spent her career bridging the market research and mobile worlds. She
is among the earliest visionaries of mobile market research, having recognized the vast
potential of mobile device usage to expand online market research practices, and in 2003 she
co-founded Kinesis Survey Technologies. Today the Kinesis platform is the global industry
leader in mobile and multimode survey execution, and also hosts many of the world’s largest
mobile panels. Prior to co-founding Kinesis, Ms. Townsend served as Director, New Business
Development for Codetoys, where she was responsible for international rollout of the
company’s mobile survey solution. Prior to Codetoys, she founded a market research firm for
telecom companies, Marketfinders, which focused upon strategic planning and new product
rollouts in the wireless arena, actively consulting with wireless applications developers. Ms.
Townsend is a regular contributor to market research publications and frequently speaks at
various industry events worldwide.
A	
  Presenta*on	
  from	
  The	
  NewMR	
  Mobile	
  Event	
  
22	
  February	
  2012	
  
Event	
  sponsored	
  by	
  Vision	
  Cri1cal	
  
All	
  copyright	
  owned	
  by	
  The	
  Future	
  Place	
  and	
  the	
  presenters	
  of	
  the	
  material	
  
For	
  more	
  informa1on	
  about	
  Vision	
  Cri1cal	
  visit	
  www.visioncri1cal.com	
  
For	
  more	
  informa1on	
  about	
  NewMR	
  events	
  visit	
  newmr.org	
  
Say	
  Goodbye	
  to	
  Single	
  Mode	
  Panels	
  &	
  Communi6es	
  
	
  
Leslie	
  Townsend,	
  Kinesis	
  Survey	
  Technologies
	
  	
  	
  

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Leslie townsend mobile - 2012

  • 1. A  Presenta*on  from  The  NewMR  Mobile  Event   22  February  2012   Event  sponsored  by  Vision  Cri1cal   All  copyright  owned  by  The  Future  Place  and  the  presenters  of  the  material   For  more  informa1on  about  Vision  Cri1cal  visit  www.visioncri1cal.com   For  more  informa1on  about  NewMR  events  visit  newmr.org   Say  Goodbye  to  Single  Mode  Panels  &  Communi6es     Leslie  Townsend,  Kinesis  Survey  Technologies      
  • 2. Speaker: Leslie Townsend, Kinesis Survey Technologies, US NewMR Mobile Event, 22 Feb 2012, Session 3 Say Goodbye to Single Mode Panels & Communities Leslie Townsend President & Co-founder Kinesis Survey Technologies
  • 3. Speaker: Leslie Townsend, Kinesis Survey Technologies, US NewMR Mobile Event, 22 Feb 2012, Session 3 Say Goodbye to Single Mode Panels & Communities Mobile device usage impacts the entire MR respondent experience from beginning to end Starting with recruitment…
  • 4. Speaker: Leslie Townsend, Kinesis Survey Technologies, US NewMR Mobile Event, 22 Feb 2012, Session 3 Say Goodbye to Single Mode Panels & Communities Mobile Recruitment Best Practices for: •  Registration sites •  Mobile-specific data collection •  The authentication process •  Double opt-in •  Routing choices
  • 5. Speaker: Leslie Townsend, Kinesis Survey Technologies, US NewMR Mobile Event, 22 Feb 2012, Session 3 Say Goodbye to Single Mode Panels & Communities Dual-Mode Panelist Tools are Critical •  All websites need to be mobile-enabled today •  Dual-mode and mobile research communities assist in panelist engagement and retention
  • 6. Speaker: Leslie Townsend, Kinesis Survey Technologies, US NewMR Mobile Event, 22 Feb 2012, Session 3 Say Goodbye to Single Mode Panels & Communities Dual-Mode Panel Community Best Practices •  Mobile enablement should result in MORE features, not less •  Support all regularly used functionality in both modes •  Don’t forget social media options
  • 7. Speaker: Leslie Townsend, Kinesis Survey Technologies, US NewMR Mobile Event, 22 Feb 2012, Session 3 Say Goodbye to Single Mode Panels & Communities Incentives, Rewards and Redemptions •  mCommerce is growing across all consumer segments •  Mobile panels require mobile rewards redemption and mobile payments, in order to support the end-to- end experience
  • 8. Speaker: Leslie Townsend, Kinesis Survey Technologies, US NewMR Mobile Event, 22 Feb 2012, Session 3 Say Goodbye to Single Mode Panels & Communities Additional Features to Boost Engagement •  Blogs •  Discussion Forums •  Geolocation •  Avatars •  QR codes and barcodes
  • 9. Speaker: Leslie Townsend, Kinesis Survey Technologies, US NewMR Mobile Event, 22 Feb 2012, Session 3 Say Goodbye to Single Mode Panels & Communities Apps vs. Browser Approach •  Apps are limited to smartphone users •  Multiple versions of the app must be maintained •  HTML5 will significantly advance mobile browser capabilities •  Apps require user-initiated updates, which may not happen
  • 10. Speaker: Leslie Townsend, Kinesis Survey Technologies, US NewMR Mobile Event, 22 Feb 2012, Session 3 Say Goodbye to Single Mode Panels & Communities Metadata, User Settings and More •  Mobile offers new types of metadata •  Location capture has numerous future uses •  Privacy settings on mobile •  Invitations and opt-out procedures
  • 11. Speaker: Leslie Townsend, Kinesis Survey Technologies, US NewMR Mobile Event, 22 Feb 2012, Session 3 Thank you Phone:  +1    512.590.8300     Email:    ltownsend@kinesissurvey.com       Web:  www.kinesissurvey.com       Leslie  Townsend,  Kinesis  President  
  • 12. Speaker: Leslie Townsend, Kinesis Survey Technologies, US NewMR Mobile Event, 22 Feb 2012, Session 3 Q & A Ray  Poynter   Vision  Cri1cal   Leslie  Townsend   Kinesis  Survey  Technologies  
  • 13. Speaker: Leslie Townsend, Kinesis Survey Technologies, US NewMR Mobile Event, 22 Feb 2012, Session 3 Leslie Townsend Visit  the  Kinesis  website:    hRp://www.kinesissurvey.com     Read  the  Kinesis  blog:    hRp://www.kinesissurvey.com/company/blog       Follow  Kinesis  tweets:    hRp://twiRer.com/kinesissurvey     Leslie Townsend has spent her career bridging the market research and mobile worlds. She is among the earliest visionaries of mobile market research, having recognized the vast potential of mobile device usage to expand online market research practices, and in 2003 she co-founded Kinesis Survey Technologies. Today the Kinesis platform is the global industry leader in mobile and multimode survey execution, and also hosts many of the world’s largest mobile panels. Prior to co-founding Kinesis, Ms. Townsend served as Director, New Business Development for Codetoys, where she was responsible for international rollout of the company’s mobile survey solution. Prior to Codetoys, she founded a market research firm for telecom companies, Marketfinders, which focused upon strategic planning and new product rollouts in the wireless arena, actively consulting with wireless applications developers. Ms. Townsend is a regular contributor to market research publications and frequently speaks at various industry events worldwide.
  • 14. A  Presenta*on  from  The  NewMR  Mobile  Event   22  February  2012   Event  sponsored  by  Vision  Cri1cal   All  copyright  owned  by  The  Future  Place  and  the  presenters  of  the  material   For  more  informa1on  about  Vision  Cri1cal  visit  www.visioncri1cal.com   For  more  informa1on  about  NewMR  events  visit  newmr.org   Say  Goodbye  to  Single  Mode  Panels  &  Communi6es     Leslie  Townsend,  Kinesis  Survey  Technologies