Leslie Townsend of Kinesis Survey Technologies gave a presentation at the NewMR Mobile Event on February 22, 2012. She discussed how mobile device usage impacts the entire market research process, from recruitment to data collection to panel engagement. She emphasized that both websites and research communities need to be fully mobile-enabled. Townsend also covered best practices for mobile recruitment, dual-mode panel tools, incentives and rewards, additional features to boost engagement, and other considerations for supporting an end-to-end mobile research experience.