The document discusses relationship management in university libraries. It describes the University of Lincoln libraries, which have 42 FTE staff serving 13,475 students across 4 colleges. Subject librarians act as liaisons between academic schools and the library. The libraries provide skills development support through specialist teams and work to influence development through initiatives like "Getting Started" for student transitions, referencing guides, and skills workshops. The University Librarian also serves as the Dean of Student Learning Development, putting the library at the heart of student academic development.

1. Relationship Management in HE
libraries
Lesley Thompson, Assistant Director
Marishona Ortega, Senior Subject Librarian

2. University of Lincoln
• Lincoln is recognised for leading the way in successful
partnerships with business e.g. Siemens, Ministry of Defence,
Lincoln Science & Innovation Park
• 13,475 students over 4 Colleges
• 2 Libraries with 42.3 FTE Library Staff
• Subject Librarians, who are the liaison between the Academic
School and the Library
– Subject Specialists with responsibility for T&L, Research support and
Collections
• Specialist Support Team – Academic Writing and Maths &
Statistics
– Skills development

3. Influencing Development
• University Librarian’s new role
• Driver for excellent customer service
• Development of Academic Engagement
– ‘Getting started’
– Referencing
– Skills Development
– Collaboration & Liaison
• Measures of Successes

4. New Dean role
• University Librarian & Dean of
Student Learning Development
• ‘Putting the library at the heart of the
students academic development’
• The Lincoln Academy of Teaching &
Learning
• Education and Student Life
Committee
• Intervention for Success Project

5. Excellent Customer Service
‘a team who are really on the ball when
it comes to customer service’
‘every member of staff is extremely
helpful and knowledgeable’
‘love working with the library team’
‘Fantastic Subject Librarians’
‘If other departments had the same
level of service and commitment we
wouldn’t have to be doing this survey’
‘praise and admiration for the
professionalism and commitment of the
team’

6. Getting Started
• A systematic online process
that fully supports student
transition into University
• Puts us in a key position to
lead the discussion and
development of the student
journey & experience
• Award winning – Best Cross
Team Working project Best
Practice award.

7. Referencing
• Subject Librarians develop referencing guides in conjunction with
their schools
• Recognised in the University Regulations
• The Library has provided, free of charge, over 40000 Harvard
handbooks and 5700 handbooks in other styles to all staff and
students
• Beyond the University, the handbooks have received many positive
comments and feedback from other education establishments.

8. Skills development
• Skills
– Embedded within the
curriculum
– 1-2-1’s
– Workshops & Spotlights
• Over 2475 staff hours spent
delivering training
• New weekend role –
Academic Writing Advisor
post/Peer to peer support

9. Collaboration & Liaison
The Library is involved at
every level:
• Validations
• Portfolio & Partnership
Oversight group
• Academic Affairs
• Subject Committees
• Research Committees
• Student Union

10. Measure of Success
• Increased funding
• Increased
involvement
• Higher usage
• TEF Gold
• NSS