Hassan S. Hassan Abu-Naila is an After Sales Manager in Baghdad, Iraq with over 15 years of experience in the automotive industry. He holds a B.Sc. in Mechanical Engineering and has worked for several automotive companies in Iraq, currently serving as After Sales Manager for Iraq Al-Banan Co., a Chrysler distributor. Hassan is looking for a new position as an After Sales Manager and brings leadership, management, and engineering skills to the role.

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Hassan S. Hassan Abu-Naila.
After Sales Manager at Iraq Al-Banan Co. Chrysler Distributor in Iraq
Location: Baghdad, Iraq
Education: B.Sc. Mechanical Engineering...
Experience: 15 Years
Contact
Name: Hassan S. Hassan Abu-Naila.
Mobile Phone: +964-7901729301
Address: Al-Basateen quarter
Baghdad-Iraq
Country: Baghdad, Iraq
Email Address: hassan.abunaila@gmail.com
Target Job
Target Job Title: After Sales Manager
Career Level: Executive/Director
Target Job Location: Iraq
Career Objective: More than 15 years experience at international Technical & commercial Business. Last 7 years worked at
automotive passengers / commercial vehicles Industry and dealer management with advanced analytic
skills, strong academic background in commercial After sales, in addition of my powerful engineering
background which could support me to realize and analyze the company objectives.
Target Industry: Automotive
Employment Type: Employee
Employment Status: Full time
Notice Period:
Personal Information
Birth Date: 20 May 1977 (Age: 38)
Gender: Male
Nationality: Iraq
Residence Country: Baghdad, Iraq
Visa Status: Citizen

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Marital Status: Married
Number of Dependents: 4
Driving License Issued From: Iraq
Experience (15 Years)
After Sales Manager
at Iraq Al-Banan Automotive Co.
Location: Baghdad, Iraq
Company Industry: Automotive
Job Role: After sales
December 2008 - Present
** Automotive Dealer Management - Operations
Fleet Service Manager Assistant
at MAC International Co.
Location: Iraq, Baghdad
Company Industry: Automotive
Job Role: Management
April 2004 –September2008
1- Effectively communicating with the comptroller/office manager on a weekly basis to review departmental forecasts and ensure consistency
with annual projections.
2- Overseeing the financial weekly, monthly Budget and sales to ensure it is complete, accurate and submitted on time to the
management
3- Focusing on any customer complaints.
4- Participate in regular meetings with the managers of each department to ensure their profitability and
efficiency.
5- Maintaining the Service operation procedures associated with standards.
6- Retain customer satisfaction through monitoring implementation work system, and handling customer’s problems in coordination with
department.
7- Ensure that all levels of service personnel are adequately trained & provided with up to date technical data.
8- Participate in external after sales activities such as training, conferences, franchisee meetings, prepare all reports related to discuss &
communicate with team.
Head of Special Purposes Vehicle
at Al-FIda’a General Co.
Location: Baghdad, Iraq, Baghdad
Company Industry: General Mechanical
Job Role: After Sales
April 2000 - March 2004
1- Responsible for all types of vehicles and machinery
maintenance.
Education
Bachelor's degree , Mechanical Engineering
at University of Technology
Location: Baghdad, Iraq
Completion Date : June 2001
1- Study general engineering science for two years focused at Productions and minerals.
2- Last two years specialized at production engineering (theoretical and practical)

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Skills
Team leadership 15 years’ Experience.
Level: Expert | Experience: More than 10 years | Last Used: 1 month or less
Well trained on communication skills.
Level: Expert | Experience: 10 years or less | Last Used: 1 months or less
Can work under hard work circumstances.
Level: Expert | Experience: More than 10 years | Last Used: 1 month or less
Managerial skills.
Level: Expert | Experience: More than 10 years | Last Used: 1 month or less
Contracts
Level: Expert | Experience: More than 7 years | Last Used: 3 month or less
Strategic planning skills, Time management, and Coaching.
Level: Expert | Experience: More than 10 years | Last Used: 3 months or less
Creative problem solving
Level: Expert | Experience: More than 10 years | Last Used: 1 month or less
Planning, budget and project execution
Level: Expert | Experience: More than 10 years | Last Used: 1 month or less
Logistics and Distribution
Level: Intermediate | Experience: 5 years or less | Last Used: 1 month or less
Business development
Level: Expert | Experience: More than 10 years | Last Used: 1 month or less
Knowledge in Parts stocking and management
Level: Expert | Experience: More than 10 years | Last Used: 1 month or less
MS office
Level: Expert | Experience: More than 10 years | Last Used: 1 month or less
Engineering & Production
Level: Expert | Experience: 5 years or less | Last Used: More than 1 year
Languages
Arabic
Level: Expert
English
Level: Expert

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Memberships
Iraqi Engineers Union
Membership/Role: member
Member since: May 2005
Training and Certifications
Staff Evaluation & Motivation Level 1, 2, 3 & 4
Training Institute: GLA Global
Date Attended: Sept. 2012- Apr. 2014
Process Design & Implementation Level 1, 2, 3, 4 & 5
Training Institute: GLA Global
Date Attended: Sept. 2012- Apr. 2014
Service & Parts Management Tools Level 1, 2, 3, 4, 5 & 6
Training Institute: GLA Global
Date Attended: Sept. 2012- Apr. 2014
Dealer Process Improvement Plans Level 1, 2, 3, 4, 5 & 6
Training Institute: GLA Global
Date Attended: Sept. 2012- Apr. 2014
Leadership & Management Level 1, 2, 3 & 4
Training Institute: GLA Global
Date Attended: Sept. 2012- Apr. 2014
Global Automotive KPIs Level 1, 2, 3 & 4
Training Institute: GLA Global
Date Attended: Sept. 2012- Apr. 2014
After Sales KPIs Level 1, 2, 3 & 4
Training Institute: GLA Global
Date Attended: Sept. 2012- Apr. 2014
Business Strategy & Planning Level 1, 2, 3 & 4
Training Institute: GLA Global
Date Attended: Sept. 2012- Apr. 2014
Interpersonal skills held in Cairo-Egypt.
Training Institute: Promark Corp. Ltd
Date Attended: 11th – 15th Dec. 2005

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Interpersonal skills held in Cairo-Egypt.
Training Institute: American supplier institute
Date Attended: 20th -24th Feb.2005
2004 Lumina product familiarization held in Amman-Jordan
Training Institute: GM Academy of excellence
Date Attended: 29th May-4th June 2004
Training certificates By Chrysler Academy:-
1- ATCON The Evolution of Traditional Service Dept. (Web)
2- Body Electrical Part 1 Vehicle Communications Phase 1 Ver. 0
3- Body Electrical Part 2 Diagnosis and Testing Phase 1 Ver. 0
4- Body Electrical Part 3 Advanced Diagnosis
5- Chrysler Technologies for Service, Parts & Warranty
6- Introduction Tech connect and SCAN Tools (Version 1)
7- Introduction to DWIN (Web)
8- Next Generation Passive Restraints Ver. 1
9- Noise Vibration and Harshness Phase 1 Ver. 0
10- Parts Cost Fundamentals
11- Parts Department Systems
12- Parts Organization Fundamentals (Web)
13- Successful Service Selling Strategies (Web)
14-Technical Training for Service Advisors- Part 1
15- WARRANTY ADMINISTRATION FUNDAMENTALS (Web)
16- MSP091WB 2009 Master Service and Parts Release 1
17- MSP092WB 2009 Master Service and Parts Release 2
18- MSP093WB 2009 Master Service and Parts Series Release 3
19- MSP094WB Master Service and Parts Series Release 4
20- MSP101WB 2010 Master Service and Parts Release 1
21- MSP102WB 2010 Master Service and Parts Release 2
22- MSP103WB 2010 Master Service and Parts Release 3
23- MSP104WB 2010 Master Service and Parts Release 4
24- MSP111WB 2011 Master Service and Parts Release 1
25- MSP112WB 2011 Master Service and Parts Release 2
26- MT0907IN Intl MT-Jul 2009-Infotainment
27- MT0908IN Intl. MT Aug. 2009-New Model Highlights
28- MT0909IN Intl. Sept. 2009- Powertrain and Diesel Update
29-MT0911IN Intl. MT-Nov.2009-New Curriculum Highlights and Warranty Information
30- MT0912IN Intl. MT-Dec. 2009 ETAX Diagnosis
31- MT1001IN Intl. MT-Jan. 2010-TE-RLE-RFE Automatic Trans. Event Data Diagnosis
32- MT1003IN Intl. MT-Mar. 2010-Power Sliding Door & No Start Diagnosis
33- MT1004IN Intl. MT-Apr. 2010-Star Parts and Spray-In Bed liner
34- Mt1005IN Intl. MT-May 2010-2011 WK Grand Cherokee Highlights
35- MT1006IN Intl. June MT-Diesel Engine Dust-Out and Wiring Diagram

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36- MT1007IN Intl. July 2010 MT-Grand Cherokee Suspension System
37- MT1008IN Aug. 2010 MT-Powertrain Update
38- MT1009IN MT. Sept. 2010-2011 WD New Model Highlights and 2011 JK Model
Update
39- MT1011IN MT-Nov. 2010-2011 Journey-Charger-Caravan-Town and Country
Updates
40- MT1012IN Dec. 2010 MT-2011 MK-LX-LC Updates
41- MT1101IN 2011 Jan. MT. PowerNet Vehicle Communication System
42- MT1102IN Feb. 2011 Master Tech-International English-2011 Charger and 300
Lighting system Update
43- MT1103IN March 2011 International Master Tech-2011 Chrysler Telematics
Platform and U-Connect Touch
44- PDSYSTWB Parts Department Systems
45- PMCOSTWB Parts Cost Fundamentals
46- PMORGWB Parts Organization Fundamentals
47- SM7CSWB The Seven Controllable Fundamentals
48- SMEVOLWB ATCON the Evolution of Traditional Service Dept.
49- SPCTECWB Chrysler Technologies for service-Parts-Warranty
50- SPINFNWB Parts Inventory Control Fundamentals
51- SPIRWB Increasing Retail- Steps to Successful Marketing
52- SPQUALWB Quality Assurance
53- SPSSSSWB Successful Service Selling Strategies
54- SPTSA2IL Technical Training for Service Advisors-Part 2
55- SPTSA11L Technical Training for Service Advisors-Part 1
56- WADWINWB Introduction to DWIN
57- WAFUNDWB Warranty Administration Fundamentals
58- 0011108 Introduction Tech-Connect and SCAN Tools Ver. 1
59- 0011308 New Vehicle Preparation
60- 0011408 Hybrid High Voltage System for Non-HEV Dealers
61- 0011708 Introduction to TechCONNECT and Scan Tools
62- 0011808 Fundamentals of Electrical - Part 1
63- 0011908 Introduction to Chrysler
64- 0030308 Noise Vibration and Harshness Phase 1 Ver. 0
65- 0030408 Noise Vibration and Harshness Phase 2 Ver. 0
66- 0030508 Infotainment System
67- 0141608 Engine Diagnosis Phase 1 Ver. 1
68- 0151108 Cam in Head Pentastar Engine
69- 0620508 Fundamentals of Electrical - Part 2
70- 0631008 Next Generation Passive Restraint Ver. 1
71- 0631208 Body Electrical Part 1Vehicle Communication Phase 2Ver.1

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36- MT1007IN Intl. July 2010 MT-Grand Cherokee Suspension System
37- MT1008IN Aug. 2010 MT-Powertrain Update
38- MT1009IN MT. Sept. 2010-2011 WD New Model Highlights and 2011 JK Model
Update
39- MT1011IN MT-Nov. 2010-2011 Journey-Charger-Caravan-Town and Country
Updates
40- MT1012IN Dec. 2010 MT-2011 MK-LX-LC Updates
41- MT1101IN 2011 Jan. MT. PowerNet Vehicle Communication System
42- MT1102IN Feb. 2011 Master Tech-International English-2011 Charger and 300
Lighting system Update
43- MT1103IN March 2011 International Master Tech-2011 Chrysler Telematics
Platform and U-Connect Touch
44- PDSYSTWB Parts Department Systems
45- PMCOSTWB Parts Cost Fundamentals
46- PMORGWB Parts Organization Fundamentals
47- SM7CSWB The Seven Controllable Fundamentals
48- SMEVOLWB ATCON the Evolution of Traditional Service Dept.
49- SPCTECWB Chrysler Technologies for service-Parts-Warranty
50- SPINFNWB Parts Inventory Control Fundamentals
51- SPIRWB Increasing Retail- Steps to Successful Marketing
52- SPQUALWB Quality Assurance
53- SPSSSSWB Successful Service Selling Strategies
54- SPTSA2IL Technical Training for Service Advisors-Part 2
55- SPTSA11L Technical Training for Service Advisors-Part 1
56- WADWINWB Introduction to DWIN
57- WAFUNDWB Warranty Administration Fundamentals
58- 0011108 Introduction Tech-Connect and SCAN Tools Ver. 1
59- 0011308 New Vehicle Preparation
60- 0011408 Hybrid High Voltage System for Non-HEV Dealers
61- 0011708 Introduction to TechCONNECT and Scan Tools
62- 0011808 Fundamentals of Electrical - Part 1
63- 0011908 Introduction to Chrysler
64- 0030308 Noise Vibration and Harshness Phase 1 Ver. 0
65- 0030408 Noise Vibration and Harshness Phase 2 Ver. 0
66- 0030508 Infotainment System
67- 0141608 Engine Diagnosis Phase 1 Ver. 1
68- 0151108 Cam in Head Pentastar Engine
69- 0620508 Fundamentals of Electrical - Part 2
70- 0631008 Next Generation Passive Restraint Ver. 1
71- 0631208 Body Electrical Part 1Vehicle Communication Phase 2Ver.1