Every day retailers are faced with new challenges in connecting with the consumer. This discussion explores how standards can help in implementing new ideas based on the ever changing consumer quickly and efficiently.
1. How Standards Will Enable Retailers to Compete in a Consumer Controlled World Jim Nadler Principal [email_address]
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9. Loyalty for Loyalty’s Sake Doesn’t Work 18% of SA say yes vs. 5% of NA Source: RSR Research, April 2011
10. Have We Lost Sight of the Basics? Source: RSR Research, April 2011
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12. What it Means for Retailers An Integrated Infrastructure is Required to Align Operationally to All Consumer Touch Points CONNECT INFORM PERSUADE SERVICE Store Product Details Pricing Payment Web Value Statements Promotion Return Policy Call Center Service Options Freshness Pick up Options Mobile Location Based Service Recall Notification
16. Point of Service Store, Web, Kiosk, Phone, etc… The Need For A Real Time Retailing Architecture Web Services Alert Messaging Exception Workbench Sales Reporting Data Repository Mobile Connectivity The CLOUD ANYWHERE, ANYTIME ACCESS Driving Business Process Improvements
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24. “ cloud computing is a model for enabling convenient, on-demand network access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications, and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction. “ 2009 National Institute of Standards and Technology Why The Cloud?
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Editor's Notes
Differences by segment
This is the solution I wanted to discuss. For the first time, there is a way to help significantly improve your supply chain efficiency, improve your bottom line profits, and improve customer loyalty all at the same time. This solution integrates into and supplements your existing infrastructure, and helps add value across the enterprise, and extends the enterprise to both suppliers and customers. It consists of three major modules – or portals. A customer portal, and enterprise or retailer “portal”, and a supplier portal.
This research was conducted in late 2007 and published in 2008 as a white paper available on our IBM web site. IDC’s retail unit, Global Retail Insights, studied the factors affecting the cost of owning and operating POS for 3 different retail segments, discovering differences between the segments. They quantified key elements of the TCO for POS in these segments and show what makes an effective TCO analysis in today’s world. I will show you today the major results of this research. Insert for non-US audiences: The principles of TCO that IDC discussed are worldwide. The numeric calculations relied upon U.S.A. data for things like labor costs and power costs.
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