This document contains notes from a Lean LaunchPad class at NYU, including:
1) An agenda for the class covering activities, resources, costs, financials, and presentations.
2) A calendar of class topics for 2015 covering business models, customer development, and product development.
3) Discussions of different types of startups, funding sources for for-profit and non-profit organizations, and key resources including financial, physical, human, and intellectual resources.
Lean at ITP - customer relationships and channels, always a fun discussion with students who can elegantly pivot between hardware and software and high end jewelry.
UX Field Research Toolkit - A Workshop at Big Design - 2017Kelly Moran
Workshop Description:
Looking for practice with in-depth user-experience research methods? You may have read about techniques in the past, but methods must be practiced to be understood. projekt202 has been employing these methodologies with great success since 2003. This workshop is your opportunity to try these tools in a structured environment without pressing deadlines or looming stakeholders. Our experienced research and design professionals will share industry tips and tricks that will help you put theory to practice.
The workshop will be hands-on and interactive; instructional elements will be reinforced with stories of impact to real projects. We will not only cover methods of gathering user data, but the importance of spending time internalizing and analyzing the data through activities such as affinity diagramming. Participants will gain exposure to these important practices in a low-pressure atmosphere and with the guidance of experienced professionals.
Stop Wasting Your Analytics Budget - edUi 2016Mitch Daniels
When approached with clear intentions, web analytics can be a game-changing part of any online presence. It can inform massive redesigns, drive additional engagement, and spur continued site improvements.
Despite its potential, the full power of analytics is often neutered by a misappropriation of priorities and resources, leading to a stream of sterile, uninspiring reports and dashboards. Learn to recognize these challenges, identify them within your own organization, and confront them head on.
We’ll explore the distinction between ‘interesting’ and ‘actionable’ data, the downsides of monthly reports, and the importance of the 10/90 rule. Finally, we’ll identify a single word that will immediately push your analytics strategy in the right direction: “Why?”.
Lean at ITP - customer relationships and channels, always a fun discussion with students who can elegantly pivot between hardware and software and high end jewelry.
UX Field Research Toolkit - A Workshop at Big Design - 2017Kelly Moran
Workshop Description:
Looking for practice with in-depth user-experience research methods? You may have read about techniques in the past, but methods must be practiced to be understood. projekt202 has been employing these methodologies with great success since 2003. This workshop is your opportunity to try these tools in a structured environment without pressing deadlines or looming stakeholders. Our experienced research and design professionals will share industry tips and tricks that will help you put theory to practice.
The workshop will be hands-on and interactive; instructional elements will be reinforced with stories of impact to real projects. We will not only cover methods of gathering user data, but the importance of spending time internalizing and analyzing the data through activities such as affinity diagramming. Participants will gain exposure to these important practices in a low-pressure atmosphere and with the guidance of experienced professionals.
Stop Wasting Your Analytics Budget - edUi 2016Mitch Daniels
When approached with clear intentions, web analytics can be a game-changing part of any online presence. It can inform massive redesigns, drive additional engagement, and spur continued site improvements.
Despite its potential, the full power of analytics is often neutered by a misappropriation of priorities and resources, leading to a stream of sterile, uninspiring reports and dashboards. Learn to recognize these challenges, identify them within your own organization, and confront them head on.
We’ll explore the distinction between ‘interesting’ and ‘actionable’ data, the downsides of monthly reports, and the importance of the 10/90 rule. Finally, we’ll identify a single word that will immediately push your analytics strategy in the right direction: “Why?”.
Growing Loyalty Beyond Traditional Reward ProgramsThoughtworks
Whether you’re a retailer, a bank, or a travel business, everyone is looking for ways to create a deeper sense of connection with customers and gain their loyalty.
Somewhere through history we lost our way. Instead of building real loyalty, we became trapped by reward programs founded on the exchange of tokens for transactions. We’ve invested significant time, money, and energy in programs that are increasingly homogeneous and non-differentiating in the eyes of consumers.
In this presentation Dianne Inniss, a retail customer experience and strategy leader, provides practical advice for how to move brands towards a differentiated future built on real customer loyalty.
I joined Autodesk one year ago to help transform the 33 year old company from product centricity to experience centricity. This is the plan I put in place.
Aimed at the connected homes, this presentation aims to educate hackathon goers on where UX is framed within the context of product and technology and provide quicks tips and tools to get started with UX.
UX STRAT Europe 2017: Willem Boijens: “Creating an adidas Ecosystem Experienc...UX STRAT
UX STRAT Europe 2017 presentation by Willem Boijens, Senior Director Experience Design, adidas: “Creating an adidas Ecosystem Experience Design Strategy”
The term digital transformation has been bandied about too much, covering everything from business transformation, the creation of efficiencies and new websites to playing with new digital platforms. In reality, it’s business transformation – but with a focus on customers and stakeholders with digital technologies as the catalyst for change. Success is determined by an organisation’s ability to unite and empower their people, processes and products. Only this will generate customer-centric experiences that perform effectively. Danny’s talk explores Cyber-Duck’s top tips for successful digital transformations, drawing on his experience guiding clients through risks and opportunities.
The world of business is changing at an unprecedented speed. New ways of thinking, feeling and doing are required to better equip companies and enable them to fully harness the potential of this remarkable future. These slides where used to a support a keynote speech by Steve Jennings, Better CIO and Futurist at the World Innovation Convention in Berlin on 3 December, 2015. #weareparticipation
Agile UX is a process that unifies developers (running Agile) and designers (practising UX) through collaboration-centred methodology. Projects are broken down into short cycles known as iterations, consisting of smaller tasks such as design, coding and user testing, that are repeated over the entirety of the project.
If you are working within a creative agency, as a UX designer, a software developer or a project manager managing teams, this presentation features 5 brilliant quotes from current practitioners at the 2015 Agile UX conference held in Australia, which will help you implement Agile UX successfully.
In this presentation and workshop Cyber-Duck take delegates through building blocks of developing a user centric brand and marketing strategy and introduce exciting new marketing channels such as artificial intelligence, bots, micro-moments and SEO as well as virtual and augmented reality. The presentation is concluded by exploring the importance of data and analytics.
UX STRAT 2014: Fabio Sergio, "Design for Impact"UX STRAT
In many developing economies Community Health Workers deliver essential healthcare services to communities living in poverty. frog worked with UNICEF to improve the quality of the experience provided to these health workers by the organizations that support them, promising to increase their quality of service so that they can save more lives.
In this talk you'll learn how a human-centered innovation process, participatory design and a multi-partner engagement model led to the creation of a comprehensive toolkit, and how strategic experience frameworks and redesigned medical tools can hope to activate and empower health workers in emerging economies, together with the communities they serve.
This is the updated version of my successful Interaction 14 talk: http://www.slideshare.net/folletto/the-shift-ux-designers-as-business-consultants
UX is a broad field and designers are increasingly playing a strategic role in many companies. Be that designer.
Businesses are increasingly adopting user-centered approaches to create experiences, moving UX design to be one of the core activities driving the company strategy and operations.
This is an incredibly valuable opportunity that we designers can take to step up and contribute to create the great experiences and services they envision, taking our vision, tools and understanding to a different level. But we need to learn the new skills to play at this table, a table that's often speaking a different language with a lot of politics and different stakeholders.
Economic development organizations have been using economic development performance metrics for years. However, with differing viewpoints, metrics have gotten muddy and misunderstood.
Lucky for the profession...
In 2011, Atlas put together its first survey of EDO outcomes, to assist EDOs in planning their marketing, business attraction, and business retention programs. In 2014, IEDC published "Making it Count," a guide on metrics for high performing EDOs.
But...
In 2016, the general public is still weary about the value of economic development and what we do in our profession.
This presentation is our take on how economic developers can leverage metrics for their day to day and how it impacts the effect that they have on thier economy.
Growing Loyalty Beyond Traditional Reward ProgramsThoughtworks
Whether you’re a retailer, a bank, or a travel business, everyone is looking for ways to create a deeper sense of connection with customers and gain their loyalty.
Somewhere through history we lost our way. Instead of building real loyalty, we became trapped by reward programs founded on the exchange of tokens for transactions. We’ve invested significant time, money, and energy in programs that are increasingly homogeneous and non-differentiating in the eyes of consumers.
In this presentation Dianne Inniss, a retail customer experience and strategy leader, provides practical advice for how to move brands towards a differentiated future built on real customer loyalty.
I joined Autodesk one year ago to help transform the 33 year old company from product centricity to experience centricity. This is the plan I put in place.
Aimed at the connected homes, this presentation aims to educate hackathon goers on where UX is framed within the context of product and technology and provide quicks tips and tools to get started with UX.
UX STRAT Europe 2017: Willem Boijens: “Creating an adidas Ecosystem Experienc...UX STRAT
UX STRAT Europe 2017 presentation by Willem Boijens, Senior Director Experience Design, adidas: “Creating an adidas Ecosystem Experience Design Strategy”
The term digital transformation has been bandied about too much, covering everything from business transformation, the creation of efficiencies and new websites to playing with new digital platforms. In reality, it’s business transformation – but with a focus on customers and stakeholders with digital technologies as the catalyst for change. Success is determined by an organisation’s ability to unite and empower their people, processes and products. Only this will generate customer-centric experiences that perform effectively. Danny’s talk explores Cyber-Duck’s top tips for successful digital transformations, drawing on his experience guiding clients through risks and opportunities.
The world of business is changing at an unprecedented speed. New ways of thinking, feeling and doing are required to better equip companies and enable them to fully harness the potential of this remarkable future. These slides where used to a support a keynote speech by Steve Jennings, Better CIO and Futurist at the World Innovation Convention in Berlin on 3 December, 2015. #weareparticipation
Agile UX is a process that unifies developers (running Agile) and designers (practising UX) through collaboration-centred methodology. Projects are broken down into short cycles known as iterations, consisting of smaller tasks such as design, coding and user testing, that are repeated over the entirety of the project.
If you are working within a creative agency, as a UX designer, a software developer or a project manager managing teams, this presentation features 5 brilliant quotes from current practitioners at the 2015 Agile UX conference held in Australia, which will help you implement Agile UX successfully.
In this presentation and workshop Cyber-Duck take delegates through building blocks of developing a user centric brand and marketing strategy and introduce exciting new marketing channels such as artificial intelligence, bots, micro-moments and SEO as well as virtual and augmented reality. The presentation is concluded by exploring the importance of data and analytics.
UX STRAT 2014: Fabio Sergio, "Design for Impact"UX STRAT
In many developing economies Community Health Workers deliver essential healthcare services to communities living in poverty. frog worked with UNICEF to improve the quality of the experience provided to these health workers by the organizations that support them, promising to increase their quality of service so that they can save more lives.
In this talk you'll learn how a human-centered innovation process, participatory design and a multi-partner engagement model led to the creation of a comprehensive toolkit, and how strategic experience frameworks and redesigned medical tools can hope to activate and empower health workers in emerging economies, together with the communities they serve.
This is the updated version of my successful Interaction 14 talk: http://www.slideshare.net/folletto/the-shift-ux-designers-as-business-consultants
UX is a broad field and designers are increasingly playing a strategic role in many companies. Be that designer.
Businesses are increasingly adopting user-centered approaches to create experiences, moving UX design to be one of the core activities driving the company strategy and operations.
This is an incredibly valuable opportunity that we designers can take to step up and contribute to create the great experiences and services they envision, taking our vision, tools and understanding to a different level. But we need to learn the new skills to play at this table, a table that's often speaking a different language with a lot of politics and different stakeholders.
Economic development organizations have been using economic development performance metrics for years. However, with differing viewpoints, metrics have gotten muddy and misunderstood.
Lucky for the profession...
In 2011, Atlas put together its first survey of EDO outcomes, to assist EDOs in planning their marketing, business attraction, and business retention programs. In 2014, IEDC published "Making it Count," a guide on metrics for high performing EDOs.
But...
In 2016, the general public is still weary about the value of economic development and what we do in our profession.
This presentation is our take on how economic developers can leverage metrics for their day to day and how it impacts the effect that they have on thier economy.
Anticipating the future is hard. But in today’s fast paced world it’s more critical than ever. And there are techniques available that can help you mitigate innovation risk and be more effective at strategic planning. Daniel Burrus, one of the world’s leading futurists on trends and innovation and NY Times bestselling author, uses his success and expertise to teach others how to build their competency of anticipation.
In this session, Erik Asgeirsson, CEO of CPA.com, and Daniel Burrus will discuss:
The hard trends report gathered from firms at DCPA 2016
What this means for firms
How to capitalize on the opportunities created by these trends.
Get unstuck from analysis paralysis, and gain tools and inspiration to facilitate your firm’s growth with certainty!
What do next generation leaders say they need to be 'future ready'? This report is from 200+ next generation leaders attending the #AICPA_EDGE Conference in Las Vegas in August, 2016.
Next Gen leaders will be called to lead in a different environment than many leaders of the past. These times of exponential change will require a different skill set. They will be leading in transformational and adaptive times which require new skills and new practices.
This report highlights top challenges, top skills, insights from the session and more.
These polls were integrated during a presentation on "The Future Ready CPA" where we covered the 5 C's - Context, Certainty, Capacity, Competency, and Core Purpose & Values.
We are living in “exponential times” where the size, scale and scope of change is incredible. That means there are incredible opportunities for those who can see through the fog of uncertainty and anticipate what’s next. The biggest opportunity is to harness the wisdom of our older generations with the fresh perspectives of the tech-savvy younger generations. The next generation of leaders is enthusiastically ready to have a seat at the table. The future is not created; the future is co- created. Let’s get to work!
Atlas and leading economic development professionals are always trying to find ways to be more targeted, more precise, and more relevant to the needs of recruitment and retention prospects. As a way to help economic developers refine their marketing and business development offerings to prospects, Atlas presents “Four Things Economic Development Prospects Want"
THIS FULL WEBINAR CAN BE VIEWED FOR FREE BY COMPLETING A BRIEF SURVEY@ bit.ly/neretasurvey1
Once the survey time period expires, the webinar may be purchased for $79.50 at www.nereta.org.
"From WIRED to What's Next: The Post Recession Partnership for Skills-Driven Economic Development” (presented by Richard Seline, architect of the DOL-ETA WIRED grants initiative)
How did the WIRED grants come to be? What impact did they make? Were there any long standing changes due to their implementation? How can we learn from the WIRED grants...and what is the next logical step? Richard Seline, architect of the WIRED grants initiatives presents this third installment of the North East Regional Employment and Training's "National Jobs Crisis Brainstorming Sessions" to discuss how we can learn from WIRED’s sparked regionalism model – and the collaborations still critical today between economic and workforce development.
This presentation and participant engagement covers:
Why and How WIRED Was Organized to Spark Collaboration
The Immediate Lessons Learned During WIRED
The Lasting Impact from WIRED and Similar Initiatives
What’s Next in the Post Recession Economy Challenging Workforce, Regionalism, and Collaboration
Tools and Techniques for Assessing Current, Emerging Skills and Talent Demand
And finally, an Update on WIA Reform and the Ready to Work Grant Opportunity
And, as a special treat, Dan DeMaio Newton, formerly from Monster.com and Houghton Mifflin Harcourt joins in to engage in a robust dialogue with Richard to discuss lessons learned and strategies going forward.
GuideStar Webinar for Nonprofits—Financial Analysis in Action: Getting the Mo...GuideStar
How can nonprofit leaders advance their missions by using financial data in their planning and decision-making? What are the "right" financial indicators on which to focus? In this one-hour webinar, we will undertake a comprehensive analysis of one organization's financial health, using the Financial SCAN platform developed by Nonprofit Finance Fund (NFF) and GuideStar. Through this case example, we will address the ways in which nonprofit leaders can use financial trends and comparisons to inform future plans and engage with stakeholders.
Presenters: Peter Kramer, Manager, Nonprofit Finance Fund, and Scott Menzel, Product & User Experience Manager, GuideStar (moderator)
RSW/US 2015 Agency New Business Tools WebinarRSW/US
Agencies and marketing service firms provided insight on the effectiveness of a wide variety of new business tools they use to support and grow their business. Learn what tools they’re using and how it can help your agency.
In this webinar, RSW/US Director of Business Development, Lee McKnight Jr. discusses:
• One of the most important tools – that may not be getting enough attention.
• The most popular tools and how to use them most efficiently.
• The tools and technology that are increasing most rapidly in use.
2015 marks the third year that Mirren and RSW/US have collaborated on the New Business Tools Survey and Report.
See what agencies said in 2015. Learn what's changed, and what new offerings have arrived in the mix.
View the webinar here: http://bit.ly/1FkfWzg
Presentation at ASAE10 Annual Meeting & Expo in Los Angeles. using the Digital now framework of Inspect, Innovate, Integrate, Hugh Lee & Don Dea cover how senior executives in associations can successfully innovate. Tom Hood from the Maryland Association of CPAs is featured as a case study.
We tend to think of “innovation” in terms of new technology – gadgets, hardware, new apps, and software. But true innovation more often comes in the form of new business models, workflows, service offerings, and office and staffing patterns. This session will center on those innovations that are significantly impacting our firms and our clients. You never know where innovation might sprout!
This session was produced for the DCPA15 Conference in Las Vegas.
Why do we start startups? A good question for the inaugural class of the NYC Media Lab: The Combine. Covering Motivation, Lean, Business Model Canvas, the Rich/King Dilemma, and Scale Outcomes
Customer Discovery within Lean LaunchPad augmented with a select number of design research tools speeds up deep empathy, and expands student and founder understanding of the core, deep-rooted unmet needs they are trying to solve.
Explore Sarasota Collection's exquisite and long-lasting dining table sets and chairs in Sarasota. Elevate your dining experience with our high-quality collection!
What You're Going to Learn
- How These 4 Leaks Force You To Work Longer And Harder in order to grow your income… improve just one of these and the impact could be life changing.
- How to SHUT DOWN the revolving door of Income Stagnation… you know, where new sales come into your magazine while at the same time existing sponsors exit.
- How to transform your magazine business by fixing the 4 “DON’Ts”...
#1 LEADS Don’t Book
#2 PROSPECTS Don’t Show
#3 PROSPECTS Don’t Buy
#4 CLIENTS Don’t Stay
- How to identify which leak to fix first so you get the biggest bang for your income.
- Get actionable strategies you can use right away to improve your bookings, sales and retention.
Best Crypto Marketing Ideas to Lead Your Project to SuccessIntelisync
In this comprehensive slideshow presentation, we delve into the intricacies of crypto marketing, offering invaluable insights and strategies to propel your project to success in the dynamic cryptocurrency landscape. From understanding market trends to building a robust brand identity, engaging with influencers, and analyzing performance metrics, we cover all aspects essential for effective marketing in the crypto space.
Also Intelisync, our cutting-edge service designed to streamline and optimize your marketing efforts, leveraging data-driven insights and innovative strategies to drive growth and visibility for your project.
With a data-driven approach, transparent communication, and a commitment to excellence, InteliSync is your trusted partner for driving meaningful impact in the fast-paced world of Web3. Contact us today to learn more and embark on a journey to crypto marketing mastery!
Ready to elevate your Web3 project to new heights? Contact InteliSync now and unleash the full potential of your crypto venture!
Office Furniture | Furniture Store in Sarasota, Florida | Sarasota Collection
Lean at itp 3.24.2015
1. Class 6 / 12
March 23, 2014
Jen van der Meer | jd1159 at nyu dot edu
Josh Knowles | chasing at spaceship dot com
LEAN
LAUNCHPAD
AT NYU ITP
2. 6:30 – 7:30: Activities, Resources and Costs and Financials
7:30 – 8:30 – Presentations
8:30 Focus on MVP – Josh
9:00 – 9:30 Alex Herrity – Signals
TODAY:
3. .
CLASS TIMEFRAME 2015
2/2
Business Models
Customer Development
2/9
Value Proposition
Research tools
2/16
President’s Day
2/23
Customer Segments
Research Tools
3/23
Spring Break
3/9
Customer Relationships
Product Development
3/23
Resources
Activities + Costs
3/30
Product Development
UX and User Interface
Design
4/6
UI UX Part 2
4/13
Product Development
User test
4/20
Product development
4/27
Product MVP
May!
Delicious Celebration
Lessons Learned
3/2
Revenue Streams
Distribution Channels
12. ENTREPRENEURSHIP IS ACTUALLY DOWN
http://www.brookings.edu/~/media/research/files/papers/20
14/05/declining%20business%20dynamism%20litan/declini
ng_business_dynamism_hathaway_litan.pdf
A sharp uptick in early-
stage firm failure rates
are playing an increasing
role over time. The
failure rate of firms
aged one year—the
youngest firms in our data
outside of freshly
launched ones—
increased from a low of
16% in 1991 but rose
steadily and persistently
to reach 27% by 2011.
13. IN TECH FIRMS ESPECIALLY (VS. WHAT WE BELIEVE FROM
TECH INDUSTRY COVERAGE)
http://www.kauffman.org/~/media/kauffman_org/research%20rep
orts%20and%20covers/2014/02/declining_business_dynamism_i
n_us_high_tech_sector.pdf
Less well known is that the
share of young firms in
the high-tech sector has
exhibited a
more pronounced secular
decline in the post-2002
period than in the rest of
the economy. Consistent
with that pattern, we have
found that the pace of
business dynamism, as
measured by the pace of
job reallocation, has
declined in the high-tech
sector in the post-2002
period at a pace that
exceeds that of the overall
economy.
Tech firms = 4.1% of all US
firms
14. NON PROFITS ARE 5% US GDP, 10% JOBS
http://www.nytimes.com/2014/03/09/business/for-
nonprofits-a-bigger-share-of-the-economy.html?_r=0
All told, roughly 1.6 million
nonprofits employed 10 percent of
the domestic work force in 2010
and accounted for 5 percent of
G.D.P. Nonprofits are all exempt
from corporate taxes.
15. Financial
Equity
Friends Family
Angel
VC – growth
Social impact investing
Equity Crowdfunding
Convertible Debt
Debt that converts to equity
Debt
Small business loans
Trade finance
Working capital debt
Line of credit
Non dilutive grants
SBIR, STPR grants
Open Innovation prizes (XPRIZE,
Kaggle)
Social impact foundations (RWJF)
Project Crowdfunding
KEY RESOURCES: FINANCIAL
17. • “A startup is a human institution designed to deliver a new product or
service under conditions of extreme uncertainty.” – Eric Ries
• “A startup is a company designed to grow fast.” –Paul Graham. Y
Combinator.
– For a company to grow big, it has to make something a lot of people
want. To reach and serve all of those people.
• “A startup is a temporary organization designed formed to search for
a scalable repeatable business model.” – Steve Blank.
– Most startups change their business model multiple times.
– A scalable startup is a special class of startup – world class team,
large vision, large target market, passionate belief and a reality
distortion field.
ARE YOU A STARTUP, OR A SCALABLE STARTUP?
18. NOT ALL NEW COMPANIES ARE GROWTH STARTUPS
Consulting
29%
Services:
Other
17%
Technology:
Internet
14%
Real Estate
14%
Service:
Business
Service
13%
Retail
Store
13%
Source: Kauffman Foundation Legal Zoom Startup Environment Index 2012
19. FOR PROFIT HYBRIDS
• Social enterprise social or
environmental purpose, may be willing
to limit scale opportunities to meet more
local goals, or directly serve the need.
• B-corps are a type of social enterprise
that also agrees to transparently share
financial results.
• Social businesses (Yunnus): for profits
that re-invest to meet a social need.
• Social impact growth aiming for scale
and for social/environmental outcomes,
and high growth returns to investors.
25. Mentors – make you smarter about your career
Teachers – provide specific subject matter expertise
Coaches – help you achieve a goal
Advisors – help you make your company succeed
Board members – help the investors succeed
Surround yourself with people that give critical feedback, and help you
through a major founder failure point – when you believe your vision is fact.
HUMANS – MENTORS, ADVISORS
28. Income statement
Balance sheet
Cash flow
Are these the financials you need to understand?
Yes, because it’s the language investors speak, and it’s good to understand
the flows of financial reporting –but this is a system used to compare
financial performance for investors.
These do not supply execution metrics to help you make decisions and
formulate/test hypotheses.
COSTS
30. Viral coefficient
CAC
LTV
Conversion rate
Retention rate
What are vanity metrics?
Registered users, downloads, and raw pageviews. A mobile apps could have
millions of downloads but only a few hundred thousand active users, or a
freemium website might see exploding traffic growth but barely any
conversions to paying users. They are metrics that make you feel good, bad
for guiding execution.
What metrics will drive you through MVP?
COSTS – EXECUTION METRICS
34. .
POST BREAK PREP:
We’ve toured the canvas.
But you’re not done.
For March 30: Prepare to run through the canvas:
• What is your clear value proposition, how have you validated.
• What segment(s) are you pursuing, how have you validated.
• What resources will you need to get to MVP, and what are the costs?
• What other key elements of the business model canvas do you need to test.
• What remaining hypotheses do you have?
We are here for you, all of the mentors and advisors. Please reach out even if
you don’t think you need help.
Getting: demand creation. Drives customers into your chosen sales channels.
Keeping customers: give customers reasons to stick with the company and product.
Growing customers: selling them more of what they’ve bought as well as new and different products, encourages them to refer new customers.
http://lifeasahuman.com/files/2011/01/4183278431_9e130bcda5_b.jpg
Water goes around a rock