19. Patient-Centered Experience Office Visit/Scheduling Experience 24-Hour Follow-up Call Home Recovery Registration and Financial Arrangements Facility Appearance/ Functionality Putting the Patient First Convenience to Surgery Facility Patient and Family Education Pre-Op Screening/Testing Interaction with Staff/ Anesthesia On-time Performance Recovery Experience Family Participation Patient Privacy/Respect
22. Major Health Care Milestones 1965 Medicare, Medicaid Launched 1970 The first freestanding ambulatory surgery center opened 1972 Medicare eligibility was extended to those younger than age 65 with long-term disabilities or end-stage renal disease. 1980s HMO explosion and community hospitals close 1985 Emergency Medical Treatment and Labor Act was enacted, requiring any Medicare hospital to provide ER treatment 1983 PPS, DRGs Launched 1996 Health Insurance Portability and Accountability Act (HIPAA) 1997 Balanced Budget Act 2010 Health Care Reform
28. Health Information Exchange Affiliated Non Medical staff Physicians Home Care Outpatient Centers Affiliated Medical Staff Physicians Rehab Centers Employed Physicians Behavioral Health LTACH 28
Understand the customerPatient-centered careBayCare is creating the standard where national standards do not exist
Focus: Service, outcome and costMetrics
Positive interactionAlign employed, non-employedLive up to BayCare values
Customer, competitor at the same time
On patient satisfaction
Putting patient first
Patient Navigation – introduced last year
We’ve made it through all of these milestones– we’ll make it through HCRWe have the ability to rebound and be flexibleStill in a great position – have AA credit and continue to meet patients needs
SJWHSJSAxelrodSt. A’sSJRC
In the process of integrating all of these access points through BEACON. Currently on a hospital level, will branch out to health system and then the community. Working with other hospitals on a Health Information Exchange. Potential to communicate with 80% of the beds in the Tampa Bay Area including HCA, TGH, UCH, Moffitt, Bayfront, All Children’s, Lakeland and BayCare. Roll out could begin as early as next year.
Currently, BEACON connects all of our hospitals – in the future, we’ll be able to connect our EMR to (Home Care, LTACH, etc).
Working on device interoperability, which will integrate critical information from medical devices into Beacon and send automated alerts to mobile devices
Most desired online featuresIn the future we’ll be able to connect to the community and provide everything they need securely and integrate consumers, physicians, patients and employees through an enterprise web portal
Keys to system culture – Leadership, Education, recognition and reward, communication. And beyond that – accountability – goes beyond our values – one could consider this a 6th valueIncludes TMs, physicians, everyone must be accountable – example: housekeeper- needs to refresh the room quickly or turnover time lags.
Patient and Team Member
And we want to be a health care partner for life – from pediatrics to geriatrics.
This is where the president’s will come in to speak
