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IAML Services, Inc. presents…
October 2014
Table of Contents
• What Makes Doctor On Demand Unique?
• A Full Suite of Providers
• The Doctor On Demand Patient Experience
• Patient Feedback
• Why Choose Doctor On Demand?
• Next Steps
3
7
10
16
17
21
What Makes Doctor On Demand Unique?
• No upfront costs or per-employee-per-month fees
• Doctor On Demand has a full suite of medical, behavioral health, mental health,
and wellness providers
• Approximately 2,000 providers in 47 states
• Doctor On Demand has double-digit utilization rates
• Doctor On Demand conducts the most video visits of any telemedicine company
• Shortest wait time - Average wait time to speak with a doctor is less than 2
minutes!
• The app is as easy to use as popular consumer websites and works on any iOS or
Android, Mac or PC (with a camera)
• The Doctor On Demand brand is nationally-recognized and trusted
Overview
3
What Makes Doctor On Demand Unique?
High-Quality, Low-Cost Healthcare
4
What Makes Doctor On Demand Unique?
Physician Quality Assurance & Improvement
Physician Hiring
• Rigorous screening and interview with CMO or Medical Directors
• <20% of physicians qualify
• Board certification (internal medicine, emergency medicine, pediatrics, family practice)
• NCQA and NPDB credentialing
• Also independently vetted by our malpractice carrier
Physician Training and On Boarding
• National and 24/7/365 consistency
• Telemedicine video training and mock cases over video interface
• Demographic, cultural, and diversity training for ethnic/LBGT/ competency
• Over 100 standardized, evidence-based clinical protocols
Quality Assurance Process
• Every case rated by patient with 100% satisfaction guarantee and follow-up
• 10% are double blind, physician-to-physician peer reviewed
• Random auditing by Chief Medical Officer
• Formal review committee following standardized process
• Learning database for performance benchmarking (by case type, doctor, geography, time)
DOD Quality Assurance
Committee
5
What Makes Doctor On Demand Unique?
• Time
o National average time to get an in-person
appointment is 20 days
• Hassle
o Getting to a doctor’s office requires time off
work, packing up the kids, parking
• Stress
o Not knowing if symptoms are serious
o Instant video visits provide peace of mind
• Money
o An in-person doctor visit is $100+
Employees save:
Increase Employee Satisfaction and Productivity
6
A Full Suite of Providers
7
A Full Suite of Providers
Medical Primary Care/Urgent Care
Medical Peace of Mind
Board-Certified Physicians
• Upper respiratory infection
• Cold/flu/sinus
• Cough
• Urinary tract infection
• Pediatric fever, rash, triage
• Lab interpretation
• Allergies
• Fever
• Athlete’s foot
• Sports injuries
• Rolled ankle
• Pre, post, or intra- travel
8
A Full Suite of Providers
The Other Pieces of the Doctor On Demand Puzzle
Mental Health Support
Psychologists / Psychiatrists
• Anxiety/stress/worry
• Depressed/feeling down
• Relationship issue
• Grief/loss/guilt
• Body image/eating disorder
• Smoking or alcohol cessation
9
Essential Health Consultations
Genetic Counselors
• Thinking of getting pregnant and want to
discuss genetic risks
Lactation Consultants
• Nursing mothers with difficulty breast
feeding
Fertility Experts
• Struggling to conceive and want to
discussion options
• Pregnant mother looking for guidance
and support
Trusted Wellness Advice
Dietitians
• Healthy eating & lifestyle changes
• Weight management
• Gain muscle mass
Nutritionists
• Healthy eating
• Supplement and vitamin guidance
• Diabetic, high blood pressure, or cholesterol diet
• Pregnancy or pre-pregnancy diets
The Doctor On Demand Patient Experience
How It Works
Works on any Smartphone, Tablet or Computer
10
The Doctor On Demand Patient Experience
One Time Registration is Quick & Easy
Seamlessly integrate
with eligibility file to
change per-visit pricing
11
The Doctor On Demand Patient Experience
During the Call
12
The Doctor On Demand Patient Experience
When Appropriate, Medication is Prescribed
• Short-term medications and refills
• Antibiotics
• Antivirals
• Allergy medicine
• Skin creams and ointments
• Refills
• For diabetes, hypertension, birth control, etc
• OTC advice
• No controlled substances (Schedule I-IV)
13
The Doctor On Demand Patient Experience
Rate the Doctor
Average satisfaction
rating with service
provided is 4.8 out of 5
14
The Doctor On Demand Patient Experience
Continuity of Care
• Doctors can be saved as “Favorites”
• Patient records can be forwarded
to PCP, specialist, EMR or health
plan
• Seamlessly integrate with
employer on-site clinic EMR
• Electronically or via fax
15
Patient Feedback
“It was a really easy and
comfortable to do. I felt
like a patient, not a
customer, and that was
important to me.”
"Wow, what an amazing program! Truly! $40.00 is the cost of my
copay when I do go see a doctor and wait times and what not are
becoming longer and more distracting! Next time I need a doctor
visit I will for sure be using this service! Very neat idea!! WOW is all
I can say! :)"
“Dr. Erika is very thorough,
pleasant and helped me
immediately. I will be using
this app again! Many
thanks!”
* To access thousands of unfiltered reviews, go to the App Store or Google Play 16
Why Choose Doctor On Demand?
1. Business Model – Cost per visit is a flat $40. There are no start up fees, annual
fees and no per employee per month fees. Companies can subsidize any amount
of the $40 they choose, or none at all.
2. On Demand – Average wait time to meet with a doctor is between 90 and 120
seconds.
3. Mental Health – Starting November 2014, release of the technology and
network that will add access to 250 MD and PhD level Psychiatrists and
Psychologists to support specific areas including anxiety, depression, grief,
alcohol or smoking cessation and eating disorders.
4. Best-in-Class Technology – Doctor On Demand offers the best technology for
your personal computer, mobile device or tablet.
The Four Primary Differentiators that Doctor On Demand Provides
17
Why Choose Doctor On Demand?
Competitive Advantage of Doctor On Demand
18
Why Choose Doctor On Demand?
A Fully-Integrated Program
Best-in-class enterprise security and
redundancy
2-way integration
with health system EMRs
Access your own providers
via hospital & private
practice integrations
Supports nearly every
device with a camera
Seamless integration
with benefit plans
19
Why Choose Doctor On Demand?
In Conclusion
• Each Doctor On Demand visit is:
• A sick day saved
• A happier and more productive employee
• Faster treatment and less spreading of germs to coworkers
• If Doctor On Demand weren’t available, patients would have:
• Gone to their primary care physician (46%)
• Gone to an urgent care clinic (35%)
• Gone to the ER (12%)
• Gone untreated (7%); we estimate 20% of these would have incurred
higher costs due to complications, worsening of disease, lost productivity
Dr. Pat Basu
Chief Medical Officer
Next Steps
If you are interested in considering Doctor On Demand for your employees, we would
like to hear from you. We would be pleased to schedule a short introductory call with
a Doctor On Demand representative and your team, please give us a call at (949) 760-
1700.
We look forward to hearing from you.
21
IAML Services, Inc. is a full service provider of employee benefits
solutions, focusing primarily on voluntary benefits. By partnering
with many of the nation’s top service and product providers,
IAML Services can help employers lower their employee benefit
costs and administrative demands while providing a "best- in-
class" employee benefits portfolio for their employees. A few of
our partnerships include:
IAML Services, Inc. is an affiliate of the Institute for Applied
Management & Law, Inc. (IAML). For the past 30+ years, IAML has
been the leading provider of state-of-the-art public and in-house
training and certificate programs in Employment and Benefits
Law, and HR Management. In addition, IAML offers Webinars,
Extensive E-Learning and DVD Programs. IAML Services, Inc. is an
extension of IAML’s commitment to provide the best possible
programs, products and services to our valued clientele.
Please contact:
Scott H. Schroeder
Vice President
IAML Services, Inc.
450 Newport Center Dr.,
Suite 390
Newport Beach, CA 92660
(949) 760-1700
scott.schroeder@iamlservices.com
22

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DOD Presentation

  • 1. IAML Services, Inc. presents… October 2014
  • 2. Table of Contents • What Makes Doctor On Demand Unique? • A Full Suite of Providers • The Doctor On Demand Patient Experience • Patient Feedback • Why Choose Doctor On Demand? • Next Steps 3 7 10 16 17 21
  • 3. What Makes Doctor On Demand Unique? • No upfront costs or per-employee-per-month fees • Doctor On Demand has a full suite of medical, behavioral health, mental health, and wellness providers • Approximately 2,000 providers in 47 states • Doctor On Demand has double-digit utilization rates • Doctor On Demand conducts the most video visits of any telemedicine company • Shortest wait time - Average wait time to speak with a doctor is less than 2 minutes! • The app is as easy to use as popular consumer websites and works on any iOS or Android, Mac or PC (with a camera) • The Doctor On Demand brand is nationally-recognized and trusted Overview 3
  • 4. What Makes Doctor On Demand Unique? High-Quality, Low-Cost Healthcare 4
  • 5. What Makes Doctor On Demand Unique? Physician Quality Assurance & Improvement Physician Hiring • Rigorous screening and interview with CMO or Medical Directors • <20% of physicians qualify • Board certification (internal medicine, emergency medicine, pediatrics, family practice) • NCQA and NPDB credentialing • Also independently vetted by our malpractice carrier Physician Training and On Boarding • National and 24/7/365 consistency • Telemedicine video training and mock cases over video interface • Demographic, cultural, and diversity training for ethnic/LBGT/ competency • Over 100 standardized, evidence-based clinical protocols Quality Assurance Process • Every case rated by patient with 100% satisfaction guarantee and follow-up • 10% are double blind, physician-to-physician peer reviewed • Random auditing by Chief Medical Officer • Formal review committee following standardized process • Learning database for performance benchmarking (by case type, doctor, geography, time) DOD Quality Assurance Committee 5
  • 6. What Makes Doctor On Demand Unique? • Time o National average time to get an in-person appointment is 20 days • Hassle o Getting to a doctor’s office requires time off work, packing up the kids, parking • Stress o Not knowing if symptoms are serious o Instant video visits provide peace of mind • Money o An in-person doctor visit is $100+ Employees save: Increase Employee Satisfaction and Productivity 6
  • 7. A Full Suite of Providers 7
  • 8. A Full Suite of Providers Medical Primary Care/Urgent Care Medical Peace of Mind Board-Certified Physicians • Upper respiratory infection • Cold/flu/sinus • Cough • Urinary tract infection • Pediatric fever, rash, triage • Lab interpretation • Allergies • Fever • Athlete’s foot • Sports injuries • Rolled ankle • Pre, post, or intra- travel 8
  • 9. A Full Suite of Providers The Other Pieces of the Doctor On Demand Puzzle Mental Health Support Psychologists / Psychiatrists • Anxiety/stress/worry • Depressed/feeling down • Relationship issue • Grief/loss/guilt • Body image/eating disorder • Smoking or alcohol cessation 9 Essential Health Consultations Genetic Counselors • Thinking of getting pregnant and want to discuss genetic risks Lactation Consultants • Nursing mothers with difficulty breast feeding Fertility Experts • Struggling to conceive and want to discussion options • Pregnant mother looking for guidance and support Trusted Wellness Advice Dietitians • Healthy eating & lifestyle changes • Weight management • Gain muscle mass Nutritionists • Healthy eating • Supplement and vitamin guidance • Diabetic, high blood pressure, or cholesterol diet • Pregnancy or pre-pregnancy diets
  • 10. The Doctor On Demand Patient Experience How It Works Works on any Smartphone, Tablet or Computer 10
  • 11. The Doctor On Demand Patient Experience One Time Registration is Quick & Easy Seamlessly integrate with eligibility file to change per-visit pricing 11
  • 12. The Doctor On Demand Patient Experience During the Call 12
  • 13. The Doctor On Demand Patient Experience When Appropriate, Medication is Prescribed • Short-term medications and refills • Antibiotics • Antivirals • Allergy medicine • Skin creams and ointments • Refills • For diabetes, hypertension, birth control, etc • OTC advice • No controlled substances (Schedule I-IV) 13
  • 14. The Doctor On Demand Patient Experience Rate the Doctor Average satisfaction rating with service provided is 4.8 out of 5 14
  • 15. The Doctor On Demand Patient Experience Continuity of Care • Doctors can be saved as “Favorites” • Patient records can be forwarded to PCP, specialist, EMR or health plan • Seamlessly integrate with employer on-site clinic EMR • Electronically or via fax 15
  • 16. Patient Feedback “It was a really easy and comfortable to do. I felt like a patient, not a customer, and that was important to me.” "Wow, what an amazing program! Truly! $40.00 is the cost of my copay when I do go see a doctor and wait times and what not are becoming longer and more distracting! Next time I need a doctor visit I will for sure be using this service! Very neat idea!! WOW is all I can say! :)" “Dr. Erika is very thorough, pleasant and helped me immediately. I will be using this app again! Many thanks!” * To access thousands of unfiltered reviews, go to the App Store or Google Play 16
  • 17. Why Choose Doctor On Demand? 1. Business Model – Cost per visit is a flat $40. There are no start up fees, annual fees and no per employee per month fees. Companies can subsidize any amount of the $40 they choose, or none at all. 2. On Demand – Average wait time to meet with a doctor is between 90 and 120 seconds. 3. Mental Health – Starting November 2014, release of the technology and network that will add access to 250 MD and PhD level Psychiatrists and Psychologists to support specific areas including anxiety, depression, grief, alcohol or smoking cessation and eating disorders. 4. Best-in-Class Technology – Doctor On Demand offers the best technology for your personal computer, mobile device or tablet. The Four Primary Differentiators that Doctor On Demand Provides 17
  • 18. Why Choose Doctor On Demand? Competitive Advantage of Doctor On Demand 18
  • 19. Why Choose Doctor On Demand? A Fully-Integrated Program Best-in-class enterprise security and redundancy 2-way integration with health system EMRs Access your own providers via hospital & private practice integrations Supports nearly every device with a camera Seamless integration with benefit plans 19
  • 20. Why Choose Doctor On Demand? In Conclusion • Each Doctor On Demand visit is: • A sick day saved • A happier and more productive employee • Faster treatment and less spreading of germs to coworkers • If Doctor On Demand weren’t available, patients would have: • Gone to their primary care physician (46%) • Gone to an urgent care clinic (35%) • Gone to the ER (12%) • Gone untreated (7%); we estimate 20% of these would have incurred higher costs due to complications, worsening of disease, lost productivity Dr. Pat Basu Chief Medical Officer
  • 21. Next Steps If you are interested in considering Doctor On Demand for your employees, we would like to hear from you. We would be pleased to schedule a short introductory call with a Doctor On Demand representative and your team, please give us a call at (949) 760- 1700. We look forward to hearing from you. 21
  • 22. IAML Services, Inc. is a full service provider of employee benefits solutions, focusing primarily on voluntary benefits. By partnering with many of the nation’s top service and product providers, IAML Services can help employers lower their employee benefit costs and administrative demands while providing a "best- in- class" employee benefits portfolio for their employees. A few of our partnerships include: IAML Services, Inc. is an affiliate of the Institute for Applied Management & Law, Inc. (IAML). For the past 30+ years, IAML has been the leading provider of state-of-the-art public and in-house training and certificate programs in Employment and Benefits Law, and HR Management. In addition, IAML offers Webinars, Extensive E-Learning and DVD Programs. IAML Services, Inc. is an extension of IAML’s commitment to provide the best possible programs, products and services to our valued clientele. Please contact: Scott H. Schroeder Vice President IAML Services, Inc. 450 Newport Center Dr., Suite 390 Newport Beach, CA 92660 (949) 760-1700 scott.schroeder@iamlservices.com 22