This document discusses telemedicine and how it can help address issues in healthcare like timely access to care, lower costs, and increased quality. It introduces Teladoc, a telemedicine provider that offers phone or video consultations with licensed physicians 24/7 for non-emergency medical issues. Key points include:
- Teladoc resolves many common medical issues for a fraction of the cost of in-person visits, helping reduce healthcare costs and absenteeism.
- Its national network of board-certified physicians can diagnose, treat, and prescribe medications as appropriate for many conditions via phone or video consult.
- Studies show telemedicine can appropriately redirect care from urgent cares and ERs to lower-cost alternatives while
Virtual health is supporting continuing efforts to further humanize health care by extending and expanding the concept of a patient-centric care delivery model into one that is truly life-centric.
Virtual health uses telecommunication and networked technologies to connect clinicians with patients (and with other clinicians) to remotely deliver health care services and support well-being. For providers, committing to virtual health at a personal and organizational level affords ever-increasing opportunities to deliver the right care at the right time in the right place, in a connected and coordinated manner.
By strengthening and facilitating a therapeutic alliance between clinicians and patients, virtual health is an important step on our continuous journey to humanize health care. It works within and around a patient’s life, as opposed to their sickness, to deliver care when, where, and how they need and want it. Also, virtual health works its way into consumers’ daily routines by being embedded in electronic devices associated with living life (e.g., smartphones and personal computers) more so than caring for sickness.
The healthcare industry is primed for expanded adoption of virtual health; a 2016 report estimated that the US virtual health market will reach $3.5 billion in revenues by 2022. Several factors are elevating stakeholder interest, including expected physician shortages, continued growth in digital technologies, changing reimbursement models, increasing consumer demand, and the evolving regulatory landscape. One game-changer: Today, nine in 10 American adults use the internet, giving clinicians the capability and flexibility to communicate with and serve health care consumers via the web.
Deploying Telehealth to 1.2 M Users - LA County Case StudyVSee
Innovating Equitable Telehealth for LA County
The Los Angeles County Department of Mental Health (LACDMH) is the largest county-operated mental health department in the United States, directly operating 85+ programs and contracting with close to 1,000 organizations and individual practitioners. It’s goal is to reach 1.2M of its 10M residents who are in need of mental health services.
Virtual health is supporting continuing efforts to further humanize health care by extending and expanding the concept of a patient-centric care delivery model into one that is truly life-centric.
Virtual health uses telecommunication and networked technologies to connect clinicians with patients (and with other clinicians) to remotely deliver health care services and support well-being. For providers, committing to virtual health at a personal and organizational level affords ever-increasing opportunities to deliver the right care at the right time in the right place, in a connected and coordinated manner.
By strengthening and facilitating a therapeutic alliance between clinicians and patients, virtual health is an important step on our continuous journey to humanize health care. It works within and around a patient’s life, as opposed to their sickness, to deliver care when, where, and how they need and want it. Also, virtual health works its way into consumers’ daily routines by being embedded in electronic devices associated with living life (e.g., smartphones and personal computers) more so than caring for sickness.
The healthcare industry is primed for expanded adoption of virtual health; a 2016 report estimated that the US virtual health market will reach $3.5 billion in revenues by 2022. Several factors are elevating stakeholder interest, including expected physician shortages, continued growth in digital technologies, changing reimbursement models, increasing consumer demand, and the evolving regulatory landscape. One game-changer: Today, nine in 10 American adults use the internet, giving clinicians the capability and flexibility to communicate with and serve health care consumers via the web.
Deploying Telehealth to 1.2 M Users - LA County Case StudyVSee
Innovating Equitable Telehealth for LA County
The Los Angeles County Department of Mental Health (LACDMH) is the largest county-operated mental health department in the United States, directly operating 85+ programs and contracting with close to 1,000 organizations and individual practitioners. It’s goal is to reach 1.2M of its 10M residents who are in need of mental health services.
Extending US Healthcare Capacity with ClickMedixClickMedix
As US begins its shift in healthcare payment and delivery models, technology-enabled solutions become ever-more relevant to achieve faster and better outcome-based care, with less resources. This presentation presents a mobile health system in the context of enabling health providers in the US to do more, with less.
Marketing proposal to Hartford HealthcareArchit Patel
The presentation is a brief description to the proposed marketing strategy for the Hartford healthcare specifically targeting on the New Health Enhancement Program proposed for Connecticut state employees.
How To Go From Telehealth Startup To Telehealth EnterpriseVSee
For more information of the presentation such as recording and transcript, please visit:
https://vsee.com/blog/go-telehealth-startup-telehealth-enterprise/
For other webinars:
https://vsee.com/webinars/
Or join our Linkedin Group: https://www.linkedin.com/groups/Telehealth-Failures-Secrets-Success-13500037/about
Or Join our Facebook Group:
https://www.facebook.com/groups/tfssgroup/?ref=group_cover
Presentation by Mike Brett, MD, Medical Director for LIFE Programs, Lutheran Senior Life and Kelly Besecker, Vice President, Sales & Marketing, A-Frame Digital
5 Business Strategies to Grow Your Telehealth EnterpriseVSee
To carry on the discussion in real life, join us at Telehealth and Secrets to Success Conference, Sept 20-22, Silicon Valley:
https://goo.gl/95zHZG
For more information of the presentation such as recording and transcript, please visit: https://vsee.com/blog/5-business-strategies-to-grow-like-zocdoc/
For other webinars:
https://vsee.com/webinars/
Or join our Linkedin Group: https://www.linkedin.com/groups/Telehealth-Failures-Secrets-Success-13500037/about
Or Join our Facebook Group:
https://www.facebook.com/groups/tfssgroup/?ref=group_cover
ClickMedix Introduction and Case Studies 2014ClickMedix
ClickMedix enables health organizations to provide continuous and coordinated care to patients through mobile technologies while improving patient outcomes at lower costs.
Presentation by Bonnie Britton, MSN, RN, ATAF Telehealth Program Administrator, Vidant Health and Seth VanEssendelft, Vice-President for Financial Services, Vidant Medical Center
Deep Dive Into Telehealth Adoption Covid 19 and Beyond | Doreen Amatelli ClarkVSee
For more info: visit https://bit.ly/3pt6hp2
How has telehealth adoption changed following the pandemic and what are the implications for the future of telehealth? Join market research expert and owner of Way to Goal, Doreen Amatelli-Clark to talk about her latest findings from her COVID-19 study, covering surveys and in-depth interviews with doctors and healthcare practitioners from around the world.
Provided to you by: https://vsee.com
Presentation by Kirby Farrell, President and CEO, Broad Axe Technology Partners and Andy Archer, MSc, MBA, Vice President, Broad Axe Technology Partners
Using non-clinical workers to prevent hospital (re)admissionsDave Chase
Data analysis done by Care at Hand using non-clinical workers such as Meals on Wheels and personal home care assistants to prevent hospitalizations and other adverse events
Now your employees have direct access to physicians 24/7/365 via email / phone / video for diagnosing and treating acute care illnesses. Americans are becoming price conscious purchasers of healthcare.
Employers who implement a Telemedicine program are able to lower healthcare costs, reduce medical absenteeism, increase employee productivity and overall plan satisfaction.
Use Telemedicine When You:
- Need basic medical care 24/7
- Don’t want to go to the emergency room or urgent care center
- Can't get timely appointment with your primary care physician
- Need Rx prescription/refills* for common conditions
- Can't afford the cost of office visit due to high deductible or no insurance coverage
- Can't afford to take off time from work
- Traveling and in need of medical care
Healthcare in the United States is in a transformational period
One of the central tenets of the ACA is to utilize technology to improve efficiencies within the healthcare system.
Telemedicine is a true Win-Win for employers and employees alike.
Extending US Healthcare Capacity with ClickMedixClickMedix
As US begins its shift in healthcare payment and delivery models, technology-enabled solutions become ever-more relevant to achieve faster and better outcome-based care, with less resources. This presentation presents a mobile health system in the context of enabling health providers in the US to do more, with less.
Marketing proposal to Hartford HealthcareArchit Patel
The presentation is a brief description to the proposed marketing strategy for the Hartford healthcare specifically targeting on the New Health Enhancement Program proposed for Connecticut state employees.
How To Go From Telehealth Startup To Telehealth EnterpriseVSee
For more information of the presentation such as recording and transcript, please visit:
https://vsee.com/blog/go-telehealth-startup-telehealth-enterprise/
For other webinars:
https://vsee.com/webinars/
Or join our Linkedin Group: https://www.linkedin.com/groups/Telehealth-Failures-Secrets-Success-13500037/about
Or Join our Facebook Group:
https://www.facebook.com/groups/tfssgroup/?ref=group_cover
Presentation by Mike Brett, MD, Medical Director for LIFE Programs, Lutheran Senior Life and Kelly Besecker, Vice President, Sales & Marketing, A-Frame Digital
5 Business Strategies to Grow Your Telehealth EnterpriseVSee
To carry on the discussion in real life, join us at Telehealth and Secrets to Success Conference, Sept 20-22, Silicon Valley:
https://goo.gl/95zHZG
For more information of the presentation such as recording and transcript, please visit: https://vsee.com/blog/5-business-strategies-to-grow-like-zocdoc/
For other webinars:
https://vsee.com/webinars/
Or join our Linkedin Group: https://www.linkedin.com/groups/Telehealth-Failures-Secrets-Success-13500037/about
Or Join our Facebook Group:
https://www.facebook.com/groups/tfssgroup/?ref=group_cover
ClickMedix Introduction and Case Studies 2014ClickMedix
ClickMedix enables health organizations to provide continuous and coordinated care to patients through mobile technologies while improving patient outcomes at lower costs.
Presentation by Bonnie Britton, MSN, RN, ATAF Telehealth Program Administrator, Vidant Health and Seth VanEssendelft, Vice-President for Financial Services, Vidant Medical Center
Deep Dive Into Telehealth Adoption Covid 19 and Beyond | Doreen Amatelli ClarkVSee
For more info: visit https://bit.ly/3pt6hp2
How has telehealth adoption changed following the pandemic and what are the implications for the future of telehealth? Join market research expert and owner of Way to Goal, Doreen Amatelli-Clark to talk about her latest findings from her COVID-19 study, covering surveys and in-depth interviews with doctors and healthcare practitioners from around the world.
Provided to you by: https://vsee.com
Presentation by Kirby Farrell, President and CEO, Broad Axe Technology Partners and Andy Archer, MSc, MBA, Vice President, Broad Axe Technology Partners
Using non-clinical workers to prevent hospital (re)admissionsDave Chase
Data analysis done by Care at Hand using non-clinical workers such as Meals on Wheels and personal home care assistants to prevent hospitalizations and other adverse events
Now your employees have direct access to physicians 24/7/365 via email / phone / video for diagnosing and treating acute care illnesses. Americans are becoming price conscious purchasers of healthcare.
Employers who implement a Telemedicine program are able to lower healthcare costs, reduce medical absenteeism, increase employee productivity and overall plan satisfaction.
Use Telemedicine When You:
- Need basic medical care 24/7
- Don’t want to go to the emergency room or urgent care center
- Can't get timely appointment with your primary care physician
- Need Rx prescription/refills* for common conditions
- Can't afford the cost of office visit due to high deductible or no insurance coverage
- Can't afford to take off time from work
- Traveling and in need of medical care
Healthcare in the United States is in a transformational period
One of the central tenets of the ACA is to utilize technology to improve efficiencies within the healthcare system.
Telemedicine is a true Win-Win for employers and employees alike.
Feel better now! 24/7 access to a doctor is only a call or click away—anytime, anywhere with no consult fee. With Teladoc, you can talk to a doctor by phone or online video consult to get a diagnosis, treatment options and prescription if necessary. Save time and money by avoiding crowded waiting rooms in the doctor’s office, urgent care clinic or ER. Just use your phone, computer, smartphone or tablet to get a quick diagnosis by a U.S. licensed physician.
So what is Telehealth? It’s simple: you can receive medical care from U.S board-certified doctors anytime, anywhere. 24/7/365. Simply stated, our Telehealth service is a more convenient, more cost effective way for you to resolve many of your medical issues, including having prescriptions filled. No need for an appointment. No need to drive to a doctor’s office.
Medicine the way it used to be.
Ttelemedicine subscription plans allow you to have access to a doctor 24/7 by phone or secure video conference call.
These plans are complimentary to your regular health care plan meaning having a telemedicine plan allows you to speak with a doctor when your regular doctor is not available or it is an emergency and you need to talk to a physician right away.
Think of it as concierge medicine -- access to a doctor when you want for routine health care questions.
The doctors are located in your state and are all board certified.
Telemedicine plans are available for you and your family for $19.95 per month. There is no deductible and no coinsurance.
Telemedicine subscriptions are available to companies. The fee is $10.00 per employee if paid by the company. The plan is portable and you may take the plan with you if you leave the company.
Secure web portals allow you to keep your personal medical information where you may easily find it. It is available in emergency situations or to show your personal doctor.
Prescriptions cards are part of the plan to receive discounts.
I guarantee that you will find this to be a plan of value to help you when you feel most vulnerable, you are not well and you want to speak to a doctor within minutes and not hours or days.
Accessing Diabetes Education Through TelehealthTAOklahoma
M. Dianne Brown, MS, RDN, LD, CDE
OU Physicians Diabetes Life Clinic at the Harold Hamm Diabetes Center
Cynthia Scheideman-Miller, MHSA
Heartland Telehealth Resource Center
Oklahoma Telemedicine Conference 2014: Telehealth Transition
October 16, 2014
Telemedicine Healthcare Solutions for Caregivers and Care CentersRaymond Lavine
Remember when you could speak with a doctor on the phone, It's Back!!! Care for those who need it at home or in a care center allows residents and caregivers to have access to a doctor to talk about routine or even more serious care questions.
The benefit of membership telemedicine -- Monthly subscription with no additional payments. Medical information is in a secure web link so that when a member speaks with a doctor, there is no delay to make an appointment and have to spend time providing health care information.
www.telemedicine4you.com
Access to healthcare the way it should be 24/7
No enrollment fees; no co-insurance; no co-payments
Subscribers whether it is individual/family; companies who offer telemedicnie; and associations have access to secure web portals for each subscriber and their family.
Conversation with a doctor is by telephone or by secure video.
Explore our infographic on 'Essential Metrics for Palliative Care Management' which highlights key performance indicators crucial for enhancing the quality and efficiency of palliative care services.
This visual guide breaks down important metrics across four categories: Patient-Centered Metrics, Care Efficiency Metrics, Quality of Life Metrics, and Staff Metrics. Each section is designed to help healthcare professionals monitor and improve care delivery for patients facing serious illnesses. Understand how to implement these metrics in your palliative care practices for better outcomes and higher satisfaction levels.
The dimensions of healthcare quality refer to various attributes or aspects that define the standard of healthcare services. These dimensions are used to evaluate, measure, and improve the quality of care provided to patients. A comprehensive understanding of these dimensions ensures that healthcare systems can address various aspects of patient care effectively and holistically. Dimensions of Healthcare Quality and Performance of care include the following; Appropriateness, Availability, Competence, Continuity, Effectiveness, Efficiency, Efficacy, Prevention, Respect and Care, Safety as well as Timeliness.
Health Education on prevention of hypertensionRadhika kulvi
Hypertension is a chronic condition of concern due to its role in the causation of coronary heart diseases. Hypertension is a worldwide epidemic and important risk factor for coronary artery disease, stroke and renal diseases. Blood pressure is the force exerted by the blood against the walls of the blood vessels and is sufficient to maintain tissue perfusion during activity and rest. Hypertension is sustained elevation of BP. In adults, HTN exists when systolic blood pressure is equal to or greater than 140mmHg or diastolic BP is equal to or greater than 90mmHg. The
Leading the Way in Nephrology: Dr. David Greene's Work with Stem Cells for Ki...Dr. David Greene Arizona
As we watch Dr. Greene's continued efforts and research in Arizona, it's clear that stem cell therapy holds a promising key to unlocking new doors in the treatment of kidney disease. With each study and trial, we step closer to a world where kidney disease is no longer a life sentence but a treatable condition, thanks to pioneers like Dr. David Greene.
Antibiotic Stewardship by Anushri Srivastava.pptxAnushriSrivastav
Stewardship is the act of taking good care of something.
Antimicrobial stewardship is a coordinated program that promotes the appropriate use of antimicrobials (including antibiotics), improves patient outcomes, reduces microbial resistance, and decreases the spread of infections caused by multidrug-resistant organisms.
WHO launched the Global Antimicrobial Resistance and Use Surveillance System (GLASS) in 2015 to fill knowledge gaps and inform strategies at all levels.
ACCORDING TO apic.org,
Antimicrobial stewardship is a coordinated program that promotes the appropriate use of antimicrobials (including antibiotics), improves patient outcomes, reduces microbial resistance, and decreases the spread of infections caused by multidrug-resistant organisms.
ACCORDING TO pewtrusts.org,
Antibiotic stewardship refers to efforts in doctors’ offices, hospitals, long term care facilities, and other health care settings to ensure that antibiotics are used only when necessary and appropriate
According to WHO,
Antimicrobial stewardship is a systematic approach to educate and support health care professionals to follow evidence-based guidelines for prescribing and administering antimicrobials
In 1996, John McGowan and Dale Gerding first applied the term antimicrobial stewardship, where they suggested a causal association between antimicrobial agent use and resistance. They also focused on the urgency of large-scale controlled trials of antimicrobial-use regulation employing sophisticated epidemiologic methods, molecular typing, and precise resistance mechanism analysis.
Antimicrobial Stewardship(AMS) refers to the optimal selection, dosing, and duration of antimicrobial treatment resulting in the best clinical outcome with minimal side effects to the patients and minimal impact on subsequent resistance.
According to the 2019 report, in the US, more than 2.8 million antibiotic-resistant infections occur each year, and more than 35000 people die. In addition to this, it also mentioned that 223,900 cases of Clostridoides difficile occurred in 2017, of which 12800 people died. The report did not include viruses or parasites
VISION
Being proactive
Supporting optimal animal and human health
Exploring ways to reduce overall use of antimicrobials
Using the drugs that prevent and treat disease by killing microscopic organisms in a responsible way
GOAL
to prevent the generation and spread of antimicrobial resistance (AMR). Doing so will preserve the effectiveness of these drugs in animals and humans for years to come.
being to preserve human and animal health and the effectiveness of antimicrobial medications.
to implement a multidisciplinary approach in assembling a stewardship team to include an infectious disease physician, a clinical pharmacist with infectious diseases training, infection preventionist, and a close collaboration with the staff in the clinical microbiology laboratory
to prevent antimicrobial overuse, misuse and abuse.
to minimize the developme
Empowering ACOs: Leveraging Quality Management Tools for MIPS and BeyondHealth Catalyst
Join us as we delve into the crucial realm of quality reporting for MSSP (Medicare Shared Savings Program) Accountable Care Organizations (ACOs).
In this session, we will explore how a robust quality management solution can empower your organization to meet regulatory requirements and improve processes for MIPS reporting and internal quality programs. Learn how our MeasureAble application enables compliance and fosters continuous improvement.
CRISPR-Cas9, a revolutionary gene-editing tool, holds immense potential to reshape medicine, agriculture, and our understanding of life. But like any powerful tool, it comes with ethical considerations.
Unveiling CRISPR: This naturally occurring bacterial defense system (crRNA & Cas9 protein) fights viruses. Scientists repurposed it for precise gene editing (correction, deletion, insertion) by targeting specific DNA sequences.
The Promise: CRISPR offers exciting possibilities:
Gene Therapy: Correcting genetic diseases like cystic fibrosis.
Agriculture: Engineering crops resistant to pests and harsh environments.
Research: Studying gene function to unlock new knowledge.
The Peril: Ethical concerns demand attention:
Off-target Effects: Unintended DNA edits can have unforeseen consequences.
Eugenics: Misusing CRISPR for designer babies raises social and ethical questions.
Equity: High costs could limit access to this potentially life-saving technology.
The Path Forward: Responsible development is crucial:
International Collaboration: Clear guidelines are needed for research and human trials.
Public Education: Open discussions ensure informed decisions about CRISPR.
Prioritize Safety and Ethics: Safety and ethical principles must be paramount.
CRISPR offers a powerful tool for a better future, but responsible development and addressing ethical concerns are essential. By prioritizing safety, fostering open dialogue, and ensuring equitable access, we can harness CRISPR's power for the benefit of all. (2998 characters)
Medical Technology Tackles New Health Care Demand - Research Report - March 2...pchutichetpong
M Capital Group (“MCG”) predicts that with, against, despite, and even without the global pandemic, the medical technology (MedTech) industry shows signs of continuous healthy growth, driven by smaller, faster, and cheaper devices, growing demand for home-based applications, technological innovation, strategic acquisitions, investments, and SPAC listings. MCG predicts that this should reflects itself in annual growth of over 6%, well beyond 2028.
According to Chris Mouchabhani, Managing Partner at M Capital Group, “Despite all economic scenarios that one may consider, beyond overall economic shocks, medical technology should remain one of the most promising and robust sectors over the short to medium term and well beyond 2028.”
There is a movement towards home-based care for the elderly, next generation scanning and MRI devices, wearable technology, artificial intelligence incorporation, and online connectivity. Experts also see a focus on predictive, preventive, personalized, participatory, and precision medicine, with rising levels of integration of home care and technological innovation.
The average cost of treatment has been rising across the board, creating additional financial burdens to governments, healthcare providers and insurance companies. According to MCG, cost-per-inpatient-stay in the United States alone rose on average annually by over 13% between 2014 to 2021, leading MedTech to focus research efforts on optimized medical equipment at lower price points, whilst emphasizing portability and ease of use. Namely, 46% of the 1,008 medical technology companies in the 2021 MedTech Innovator (“MTI”) database are focusing on prevention, wellness, detection, or diagnosis, signaling a clear push for preventive care to also tackle costs.
In addition, there has also been a lasting impact on consumer and medical demand for home care, supported by the pandemic. Lockdowns, closure of care facilities, and healthcare systems subjected to capacity pressure, accelerated demand away from traditional inpatient care. Now, outpatient care solutions are driving industry production, with nearly 70% of recent diagnostics start-up companies producing products in areas such as ambulatory clinics, at-home care, and self-administered diagnostics.
2. Managing Healthcare Costs
Corporate America—The Challenge
Employers have been, are
currently, and will continue to
seek creative solutions to
reduce absenteeism, increase
productivity and decrease
overall healthcare costs.
They have been forced to
restructure their benefit plans.
With more people entering
the system, a shortage of
physicians and increased
waiting times, innovative
solutions are needed.
3. Managing Healthcare Costs
We Have a Solution:
FlexCare offers an innovative, timely
and sensible solution.
This program offers convenient,
accessible and affordable
healthcare.
These benefits offer the
employee and his/her entire
family thousands of dollars in
savings.
At the same time, it offers the
employer those creative
solutions they seek.
4. Health Care Reform and Telemedicine
We are about to have a severe shortage
of primary care physicians
What Will Happen?
Individuals will ignore symptoms
and delay treatment which can
lead to more serious medical
complications
Individuals will leave work for
minor issues which results in
absenteeism, loss of productivity
and unnecessary costs
Individuals will continue to
overuse Urgent Care and
Emergency Rooms
5. The supply-demand gap
The demand in the number of yearly PCP consults
due to population increase and expanded
coverage will drive the need for more PCPs.
POPULATIONBASELINE AGING ACA EFFECT (health reform)
280,000
240,000
200,000
160,000
2010 2025
"Projecting US Primary Care Physician Workforce Needs:
2010-2025"; Stephen M. Petterson, PhD, Winston R. Liaw,
MD, MPH, Robert L. Phillips Jr, MD, MSPH, David L. Rabin,
MD, MPH, David S. Meyers and Andrew W. Bazemore, MD,
MPH; November/December 2012
ADDITIONAL PCPs NEEDED
52,000
Additional PCPs
needed by 2025
6. Average appointment wait times (in days) for five medical
specialties included in the Merritt Hawkins Survey (2010).
Family Practice wait time was 20.3 days on average
Average appointment wait times (in days)
Seattle 14.2
Portland 14.4
Minneapolis 19.8
Detroit 12.0
Denver 15.4
Los Angeles 24.2
San Diego 20.2
49.6 Boston
19.2 New York
27.0 Philadelphia
22.6 Washington D.C.
11.2 Atlanta
19.2 Dallas
23.4 Houston
15.4 Miami
7. Employer adoption of telemedicine
Workplace telemedicine is a growing trend, and one that is
gaining increasing attention.
• “Health care delivery and treatment
settings continue to evolve, leading to
the acceleration of alternate network
strategies, including high-performance
networks, third-party providers and
telemedicine.
• For example, 17% plan to offer
telemedicine by 2013, and another
27% are considering it for 2014 and
2015.”
• The Challenge: Most telemedicine services have had low
utilization rates due to two significant barriers.
• FlexCare has eliminated these barriers.
1 Health Care Changes Ahead Survey Report, Towers Watson, October, 2012. Link:
http://www.towerswatson.com/assets/pdf/8139/TW-HealthCare-Trends-Survey-NA-2012.pdf
Source: Towers Watson, Health Care Changes Ahead Survey Report, October
2012
http://www.towerswatson.com/en/Insights/IC-Types/Survey-Research-
Results/2012/10/health-care-changes-ahead-survey-report
8. Healthcare Trends
Access Points for
Healthcare
1. Medical Offices will be
overcrowded
2. Walk-in Clinics–-Groceries and
Pharmacies
3. Overuse of Urgent Care and
ER Clinics
4. Telemedicine—Doctors by
phone or online video will be
the solution– telemedicine
will represent the navigators
of the future
9. “Telemedicine has the potential for restructuring
medical care in ways that can solve many of
the problems, while reducing costs and
improving quality of care.”
National Center for Policy Analysis
Convenient Care and Telemedicine White Paper, November 2007
“Telemedicine will play an increasingly central role in getting
the right care at the right time to individuals…particularly
effective for acute, routine, episodic, self-limited and
minor illnesses.”
Telephonic Medical Consults Answer the Call for Accessible, Affordable and
Convenient Healthcare. Position Paper. Center for Health Transformation.
The Challenge: Most telemedicine services have had
low utilization rates due to two significant
barriers—communication and cost. FlexCare has
eliminated these barriers.
10. Introducing Teladoc
Teladoc is quality healthcare made simple, on your terms,
when and where you need it.
• An affordable alternative that allows members to resolve
many of their medical issues 24/7/365 through the
convenience of phone or online video consultations.
Anytime. Anywhere.
• Provides members with access to a national network of
physicians who can diagnose, treat, and prescribe
medication, when appropriate, for many medical issues. All
physicians are U.S. board-certified and licensed to practice
medicine in your state.
11. An Innovative Solution
Providing solutions for three of the biggest issues in
healthcare:
• Timely access
• Lower cost
• Quality care
Employee / Member
satisfaction is one of the
many benefits of addressing
these issues
12. What can it be used for?
Top 10
Diagnoses
• Sinus Problems
• Urinary Tract Infection
• Pink Eye
• Bronchitis
• Upper Respiratory Infection
• Nasal Congestion
• Allergies
• Flu
• Cough
• Ear Infection
• Headaches and Migraines
• Stomach aches
• Prescription refills
• Electronic prescribing
(SureScripts) or by phone if needed
• Frequency of prescribing similar to provider
practice (about 75%)
• Use of antibiotics limited to short durations No
prescribing of DEA-controlled substances,
medication for psychiatric illness, or lifestyle
drugs (i.e. erectile dysfunction, diet, etc.).
• Generic drugs are automatically recommended
Prescription
Management
13. Prescribing of Medications
Teladoc's prescribing patterns are similar to those found in
face-to-face consultations.
PRESCRIPTION RATE GENERIC PRESCRIPTION RATE
80%
TELADOC
83%
PCP/ER
98%
TELADOC
Teladoc prescriptions
are for durations of
30 days or less
14. Teladoc provides non-emergency medical assistance when a
doctor is not available.
• When the physician is unavailable and cannot be seen on a timely basis
• Schedule doesn’t permit traveling to see your physician (work, etc.)
• On vacation or a business trip
• For refill of recurring prescription (short term only)
• Geographical barriers (distances to a providers office)
• Pediatric care for any age
When can it be used?
15. Where can it be used?
Teladoc is compliant with current state regulations in order to
operate in 50 states.
16. How does Teladoc work?
An employee has cold-like symptoms but doesn’t have the time to sit in an
urgent care waiting room. Instead they call Teladoc:
Step 2.
Request consult
Step 3.
Talk with a physician
Step 4.
Resolve the issue
Step 6.
Results
They simply log on to their account or
call Teladoc, 24/7/365, to request either
a telephone or video consultation.
There is NO CONSULT FEE with
FlexCare.
A board-certified physician licensed in
their state reviews their medical history
and provides a consultation over the
phone or through video, just like an in-
person visit.
The physician recommends the
right treatment for their medical
issue. If a prescription is necessary,
it is electronically sent to the
member’s pharmacy of choice.
Your member’s medical issue gets
resolved saving time and money.
Step 1.
Medical history
Member receives fulfillment kit with
instructions. Member is required to
complete their medical history
online, by phone, or by faxing a
paper form prior to requesting a
consultation.
Step 5.
Continuity of care
The physician documents the results of
the consultation in the member’s medical
history. Consultation information can be
sent to the member’s primary care
physician.
17. The highest quality care
By directly managing their own network, all doctors are:
97%
Teladoc physician
satisfaction rate
Board-certified Board-certified and state-licensed in internal medicine, family
practice, emergency medicine or pediatrics.
Experienced Experienced, with an average of 15 years of practice.
Primary Source
Verified
Verified through the National Practitioner Data Bank (NPDB) and
the American Medical Association (AMA) Board certification,
work history, peer reference, State licenses, monthly state
sanction reports, DEA license, criminal and civil background.
U.S. residents U.S. residents, living and working in the United States.
Connected Message Center enables our physicians to follow up with members
inside the secure member portal. Easy-to-understand educational
articles are available to provide to the member to help them
understand their specific diagnosis.
18. Supporting the patient – physician relationship
Teladoc reinforces that telehealth is not a replacement for the
patient’s PCP
• Member communications reinforce importance of
PCP relationship
• Every patient is asked before every consult if they
would like a copy sent to their PCP
• Patient does not select their Teladoc physician or
develop an on-going relationship
• Overutilization of Teladoc services closely
monitored.
Teladoc supports the
Patient / Physician
Medical Home
Teladoc refers patients
to their PCP for any
follow up care
19. 100%
Consults by new docs are reviewed
for the first 3 months or after 10
consults
15%
Consults reviewed if physician
conducts more than 10 consults in
a month
1,500
Charts reviewed on average per
month in 2013.
Teladoc physicians are constantly reviewed to ensure a high
level of quality care.
WHAT WE DO THE RESULT
91%
Patient medical
issues resolved
9% unresolved:
4% referred, 2% out of scope for telehealth, 2%
seeking meds only, 1% sent to the ER
20. Teladoc quality management
Processes and systems in place to ensure quality consultations.
Teladoc pursues
excellence through
quality assurance and
improvement.
• Before each doctor performs a consultation, all sections of the
medical report must be reviewed and noted as performed
• Evidence Based Medicine and clinical guidelines embedded with
hyperlinked references for each consultation
• Rigorous network management to deliver highest quality medical
care
• Prescriptions are sent electronically to the patient’s pharmacy
• Patients are educated that antibiotics are not beneficial for colds
or flu using the CDC “Get Smart” program and physicians are
reminded the appropriateness using the CMA Foundation AWARE
• The patient's medical record is updated following a consultation,
sent to the health plan and can also be sent to the patient's PCP
22. Making access easy
Teladoc’s mobile application allows members to set up and
manage their account, as well as conduct video consults
from their mobile device.
23. Teladoc Facts -- 2013
Telehealth’s time has come.
Based on Teladoc reporting and member surveys
97%
Member Satisfaction
125,000Consultations in 2013
99%+Client Retention
0Malpractice Claims
1hour
Guaranteed Response Time
91%
Patient Issues Resolved
Teladoc is the first and largest provider of telehealth medical consultations
in the United States. Not only do they have the most experience, they have
the results to prove it:
24. What the Employer Can Save
A benefit of telehealth is appropriate redirection of utilization to an affordable alternative.
• Base on Teladoc reporting. Actual savings may vary based on geography.
IF THEY DIDN’T HAVE TELEMEDICINE, WHERE WOULD
THEY HAVE GONE?*
HOW MUCH WILL YOU SAVE WHEN MEMBERS USE
TELEMEDICINE CONSULTATION?
33% Urgent care
1% Specialist
43% PCP
15% Nothing
ER
Urgent care
Specialist
PCP
Avg savings per consult
Productivity savings**
Total savings per consult
$155.40
$86.96
$242.36
** Approx 4 hrs lost @ avg wage of 21.74/hr
based on US Dept of labor data
$752
$122
$152
8% ER
$102
25. Communications
We help you drive utilization by providing targeted marketing materials
FlexCare communications include:
• Fulfillment Kit to each household
• Can all be co-branded for client
• A variety of marketing pieces
Welcome Letter
Getting Started
Monthly Campaign
General Reminders
26. The following have been found to drive utilization:
• Send Member Kits and Cards
• Include Teladoc information in benefit summary next to PCP co-pay
• Highlight Teladoc during open enrollment
• Highlight NO MEDICAL CONSULT FEE feature
• Market to members several times a year – especially during cold/flu and allergy seasons
• No two clients are alike: understand what messages and communication vehicles resonate
best with population.
• Use of emailand text messaging as a communication vehicles
• Leverage employer’s logo/brand
• Develop and agree to year long marketing strategy and plan in advance; review every 6
months, based on results
Drivers of low utilization include:
• Not communicating
• Burying Teladoc information in the benefits package
• One size fits all marketing
• Not personalizing (co-branding, using company name)
Build awareness and drive utilization
27. The value proposition
Telemedicine addresses the biggest healthcare issues and FlexCare eliminates the barriers to utilization.
FlexCare has eliminated all barriers affecting utilization by
offering this benefit with
NO MEDICAL CONSULT FEES
COMPREHENSIVE COMMUNICATION PLAN.
Provides comprehensive 24x7 access to appropriate care for
all employees regardless of work location or travel
Significant impact on inappropriate ER and UC utilization;
lowers self-insured healthcare costs
Reduced absenteeism and increased productivity
Highest clinical standards found in the industry
Valued benefit offsetting perception that benefits are being
reduced as employee contribution is increased
Access
Satisfaction
Quality
Cost
Productivity
28. Other Features
List-bill capabilities
Fulfillment Kit and Membership Cards
Website Access to benefits and provider locators
Onsite member services call center staffed with English and
Spanish speaking representatives who can help with
enrollment, verify discounts and assist with customer service
issues.
Compliance Department monitoring state legislative
requirements
All benefits are good for the immediate family
29. Other Benefits
Emergency Travel Assistance
Members have access to a global network of practicing
physicians, travel assistance personnel and emergency
evacuation benefits when traveling 100 miles from home and
suffering a serious injury or illness. Knowing help is merely a
phone call away provides members with peace of mind.
*Travel Assistance not available to Florida, Oregon and Washington
residents
Fitness Club Discounts
International Fitness Club Network
Guaranteed lowest rates at over 8,500 quality fitness centers
nationwide. Introductory Free Week Trial to all clubs. All
meet ACSM guidelines.
30. How to Sign Up—Pricing based on group size
GROUPS
List Bill Agreement
Eligibility File