The document summarizes a presentation about change management. It discusses that change is external while transition is the internal process of accepting change, which is a slow process that occurs in three stages: saying goodbye to the old ways, shifting to a neutral stage, and then moving forward. It also notes that while organizations spend time designing change, they must also allocate time and resources for people to understand and adapt to the change. The key is to describe why the change is happening, communicate effectively, and help people through the transition in all ways possible.