Leadership train the triple a+ trainer handout for the Croatian Professors who will create Leadership courses for PhDs from it.

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Leadership
September
25
–
27,
2014
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

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Gustaaf Vocking MSc MBA
Ø Master
of
Econometrics
Ø Bachelor
of
Business
informaIon
science
Ø Psychology
and
post
Doc
didacIc
skills
Ø ExecuIve
MBA
Ø Entrepreneur
since
the
age
of
15
Ø Management
Coach/Consultant/Trainer
Ø Leadership/CommunicaIons/Brain
skills
Ø Managers/Professionals/Experts
Ø Senior
Lecturer
MBA
on
Leadership/Strategy/Entrepreneurship
Ø >20
year
management
experience
Ø >10.000
(senior)
managers,
experts
and
students
Ø >500
PhD
Students
trained
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

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Underlying
concept
of
the
workshop
1. Understanding
Leadership
2. Experience
examples
of
Leadership
training
3. Training
Leadership
through
ü EffecIve
communicaIon
ü Team
work
ü People
management
ü Leadership
and
influence
4. How
to
develop
a
Leadership
program
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking
Develop)
trainer))
skills)
Experience)
Understand)
Develop)
training)

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Layout
of
the
program
(per
day)
1. Personal
effecIveness
acIon
learning
2. The
triple
A+
trainer
3. Developing
a
curriculum
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

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Day
1:
Competencies
to
develop
ü EffecIve
communicaIon
ü Team
work
ü People
management
ü Leadership
and
influence
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

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Day
2:
The
triple
A+
trainer
ü Effec%ve
training
ü AcIon
learning
ü AppreciaIve
Inquiry
ü AcIonable
insights
ü FacilitaIng
learning
ü MovitaIng
parIcipants
ü Dealing
with
resistance
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

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Day
3:
Developing
a
curriculum
ü Effec%ve
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking
training
design
ü Design
of
curriculum
components
ü Hands
on
experience

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Day
1
Career
building
ac=on
learning
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

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AcIon!
Ø Your
neighbor
and
you
execute
this
assignment
without
talking
Ø Take
one
blank
A4
Ø Take
one
pen
Ø Both
of
you
hold
the
pen
Ø Draw
a
car
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

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Day
1:
Competencies
to
develop
ü EffecIve
communicaIon
ü Team
work
ü People
management
ü Leadership
and
influence
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

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EffecIve
communicaIon
ü Understand
what
a
communicaIons
strategy
is,
including
its
main
components
and
how
to
develop
an
effecIve
strategy
to
communicate
with
different
target
audiences.
ü Develop
knowledge
and
pracIcal
skills
in
aspects
of
preparing
and
structuring
wri`en
and
oral
presentaIons.
ü Increase
their
confidence
in
the
management
and
delivery
of
presentaIons
in
order
to
obtain
desired
results
and
impact.
ü Be
equipped
with
tools
to
improve
management
of
their
communicaIon
acIviIes
in
the
future.
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

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AppreciaIve
inquiry
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

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Co-­‐creaIve
communicaIon
Observe
Observe
EmoIon
EmoIon
Need
Request
Request
Need

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Co-creative communication:
key questions
What
do you do?
What
do you
want to do
(more of)?
What
do you
need?
Who could
help you?
Observe
Observe
EmoIon
EmoIon
Need
Request
Request
Need

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Co-­‐creaIve
decision
making
Ø Do
you
support
this
decision?
Yes/No
Ø What
level
of
agreement
are
you
at?
Ø What
alteraIons
to
the
agreement
would
be`er
serve
your
needs?
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

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Team
work
ü Have
an
enhanced
understanding
of
their
own
behaviour
and
preferences
for
team
working
and
the
behaviour
and
preferences
of
others.
ü Understand
how
their
own
behaviour
will
impact
on
others
when
working
in
and
contribuIng
to
the
success
of
formal
and
informal
teams
ü Improve
their
ability
to
listen,
give
and
receive
feedback
and
respond
percepIvely
to
others
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

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High
performance
team?!
ü Sense
of
purpose
ü Open
communicaIons
ü Trust
and
Mutual
respect
ü Shared
leadership
ü EffecIve
Working
Procedures
ü Flexibility
and
Adaptability
ü ConInuous
Learning
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

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People
management
ü be
able
to
give
and
receive
construcIve
criIcism
ü Produce
individual
and
joint
soluIons
to
problem
areas
and
issues
in
a
clear
and
speedy
manner.
ü Acquire
skills
that
will
enable
them
to
get
more
from
a
supervisory
relaIonship
and
so
increase
self-­‐
confidence
and
levels
of
achievement.
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

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Five
stages
of
Culture

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Five
stages
of
Culture

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Leading
transformaIon
h`p://about.zappos.com/tribal

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SituaIonal
leadership
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

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Why
do
people
work?
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

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What
drives
people?
ü Autonomy
”the
desire
to
direct
our
own
lives”
ü Mastery
”the
urge
to
make
progress
and
get
be`er
at
something
that
ma`ers”
ü Purpose
”the
yearning
to
do
what
we
do
in
the
service
of
something
larger
than
ourselves.”

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QuesIons
to
answer
How
are
you
invesIng
in
others?

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The
art
of
complimenIng
ü Make
it
about
him/her
ü Make
it
personal
ü Mean
what
you
say
ü It’s
a
gil
(giving)
ü Not
a
talent
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

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ReflecIon
and
leadership
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

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Leadership
and
influence
ü understand
the
characterisIcs
of
leadership
and
what
effecIve
leaders
do
ü appreciate
how
they
might
inspire,
moIvate
and
develop
themselves
and
the
people
around
them.
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

29. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Leadership
Interviews
ü Why
would
you
follow
me?
ü How
do
you
define
my
leadership?
ü What
are
my
best
examples
of
leadership?
ü What
are
my
worst
examples
of
leadership?
ü What
should
I
stop
doing?
ü What
should
I
start
doing?
ü What
should
I
do
less
of?
ü What
should
I
do
more
of?
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

30. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Leadership
Interviews
ü 3
professional
connecIons
ü 3
friends
ü 3
family
members
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

31. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Leadership
is…

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Famous
speeches
• Study
at
least
5
famous
speeches
• Check
for
example:
h`p://en.wikipedia.org/wiki/List_of_speeches
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

33. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Leadership
is…
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

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How
great
leaders
inspire…
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

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People
and
change:
the
chasm
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

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Leadership
30
day
challenge
0.
Daily
journal
(notebook
ready)
1. Work
towards
your
goal
2. 30
minutes
per
day
workout
3. Eat
mindfully
4. Cold
shower
5. Yes/No
(no
ex
or
ex)
6. Wake
up
5
–
7
a.m.
7. Dress,
stand
and
behave
as
the
role
model
you
are
One
day
off,
but
for
the
evening
Daily
journal

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Daily
journal?!
q What
am
I
proud
of?
And
why?
q What
am
I
grateful
for?
And
why?
q What
did
I
learn?
And
how
will
I
change
my
course?
q How
did
I
move
towards
my
goals
and
commitments?
q ToDo
tomorrow!

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The
Hero’s
journey

39. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
My
leadership
journey…
Ø What
is
my
past
leadership
journey?
Ø What
is
my
new
Leadership
call?
Ø What
is
my
biggest
fear?
Ø What
is
my
biggest
challenge?
Ø Who
does/could
mentor
me?
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

40. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Some
videos
Lead
India
-­‐
The
Tree,
h`p://youtu.be/GPeeZ6viNgY
The
Leader
Who
Had
No
Title,
h`p://youtu.be/BA9Qu4-­‐b-­‐M0
David
Logan:
Tribal
leadership,
h`p://youtu.be/xTkKSJSqU-­‐I?
list=FLY8y0Z2WBW_so57rQEL_vXw
Annie
McKee
Discusses
Toxic
Bosses,
h`p://youtu.be/XNKJD5cuig4?
list=FLY8y0Z2WBW_so57rQEL_vXw
Moving
Windmills,
h`p://vimeo.com/9737619
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

41. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Some
videos
Caine's
Arcade,
h`p://vimeo.com/nirvan/cainesarcade
Caine's
Arcade
2:
From
a
Movie
to
a
Movement,
h`p://vimeo.com/49332249
Stuck
On
An
Escalator
-­‐
Take
AcIon,
h`p://youtu.be/VrSUe_m19FY
Simon
Sinek
-­‐
Restoring
the
Human
in
Humanity,
h`p://youtu.be/LeAkYuMDVGY?
list=FLY8y0Z2WBW_so57rQEL_vXw
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

42. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Some
videos
Nonviolent
CommunicaIon
IntroducIon,
h`p://youtu.be/M6lxT2tOOqA
SituaIonal
Leadership,
h`p://youtu.be/kqp8PsA73io
How
great
leaders
inspire
acIon,
Simon
Sinek,
h`p://youtu.be/qp0HIF3SfI4
What
it
takes
to
be
a
great
leader,
Roselinde
Torres,
h`p://youtu.be/aUYSDEYdmzw
What
makes
a
hero?
-­‐
Ma`hew
Winkler,
h`p://youtu.be/Hhk4N9A0oCA
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

43. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Some
videos
Drive,
the
suprising
truth
of
what
moIvates
us,
Daniel
Pink,
h`p://youtu.be/u6XAPnuFjJc
The
power
of
vulnerability,
Brene
Brown,
h`p://youtu.be/iCvmsMzlF7o
Good
To
Great,
Jim
Collins,
h`p://youtu.be/Yk7bzZjOXaM
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

44. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Day
2
The
triple
A+
trainer
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

45. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
The
triple
A+
trainer
ü Effec%ve
training
ü AcIon
learning
ü AppreciaIve
Inquiry
ü AcIonable
insights
ü FacilitaIng
learning
ü MovitaIng
parIcipants
ü Dealing
with
resistance
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

46. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Effec%ve
training
ü Behavior
focus
ü Insight
in
current
behavior
ü Observable
behavior
change
ü FacilitaIon
focus
ü MoIvate
ü Confront
ü Introduce
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

47. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Effec%ve
training
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

48. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Effec%ve
training
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking
Agreements

49. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Diagnosis
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking
Cri$cal
situa$on
Old
behavior
NegaIve
effect
New
behavior
PosiIve
effect

50. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Designing
acIviIes
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking
Cri$cal(
situa$on(
Old$$
behavior$
Nega/ve$
effect$
New$
behavior$
Posi/ve$
effect$

51. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Effec%ve
training
4.
unaware
of
competence
3.
aware
of
competence
2.
aware
of
incompetence
1.
unaware
of
incompetence
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

52. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
What
keeps
people
from
acIng?
Desire
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

53. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Effec%ve
training
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

54. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Effec%ve
training
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking
No
desire
Confront
No
opportunity
or
capability
Reflect
I
have
no
problems
I’m
open
to
everything
I
can’t
change
it
Desire
and
trust
Introduce
I
want
to
learn
to

55. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Measuring
engagement?
1. How
happy
are
your
to
be
in
this
course?
è Mood
2. How
much
effort
are
you
willing
to
put
in?
è Engagement
3. How
likely
is
that
you
will
recommend
this
course
to
others?
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking
è NPS

56. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Effec%ve
training
4.
unaware
of
competence
3.
aware
of
competence
2.
aware
of
incompetence
1.
unaware
of
incompetence
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking
Introduce
Confront
Reflect
Inspire

57. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Effec%ve
training
Understand
theory
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking
No
desire
Confront
No
opportunity
or
capability
Reflect
I
have
no
problems
I’m
open
to
everything
I
can’t
change
it
Desire
and
trust
Introduce
I
want
to
learn
to
Explain

58. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Effec%ve
training
Understand
theory
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking
No
desire
Confront
No
opportunity
or
capability
Reflect
I
have
no
problems
I’m
open
to
everything
I
can’t
change
it
Desire
and
trust
Introduce
I
want
to
learn
to
Understand
checklist
Try
out
Explain

59. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Effec%ve
training
Understand
theory
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking
No
desire
Confront
No
opportunity
or
capability
Reflect
I
have
no
problems
I’m
open
to
everything
I
can’t
change
it
Desire
and
trust
Introduce
I
want
to
learn
to
Apply
checklist
Simulate
Explain
Understand
checklist
Try
out

60. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Effec%ve
training
InformaIon
channels
Learning
styles
ü Thinker
ü Do-­‐er
ü Dreamer
ü Decision
maker
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

61. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Eye
movements
(99%)
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

62. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
AcIon
Learning
Concept
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

63. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
AcIon
Learning
Concept
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

64. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
AcIon
Learning
Concept
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

65. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
AcIon
Learning
Concept
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

66. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

67. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
InteracIon
tool
&
quesIon
booster
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

68. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
QuesIon
effecIvity?
Does
anybody
know
how
to…?
You,
in
the
blue
shirt,
how
to…?
Manuel,
how
do
you…?
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

69. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Perfect
answer
to
the
wrong
quesIon?
vs
Acceptable
answers
to
the
right
quesIon
!
+
!
+
!
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking
?
+
?
+
?
!

70. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
The
master
tool
for
trainers:
QuesIons
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking
Outcome
Reason
(In)direct
ConfirmaIon
Meta-­‐informaIon
Choice(s)

71. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
The
master
tool
for
trainers:
QuesIons
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking
Outcome
Reason
(In)direct
ConfirmaIon
Meta-­‐informaIon
Choice(s)
?
?
?
!

72. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
The
first
trainer
quesIons…
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking
ExpectaIons
Personality
Context
History

73. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
The
trainer
follow
up
What
went
well?
What
can
be
further
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking
improved?
How
(in
concrete
behavior)?

74. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
The
trainer’s
dillema
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

75. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Resistance
does
not
exist…
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

76. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
TransacIonal
Analysis:
Ego
states
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

77. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
TransacIonal
Analysis:
more
ego
states
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

78. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
TransacIonal
Analysis:
Ego
states
behaviors
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

79. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
TransacIonal
Analysis:
Ego
states
behaviors
+
and
-­‐
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

80. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
TransacIonal
Analysis:
Ego
states
cross
interacIons
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

81. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
TransacIonal
Analysis:
Ego
states
complementary
interacIons
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

82. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
TransacIonal
Analysis:
Ego
states
complementary
interacIons
This
project
is
funded
by
the
European
Union
©
Gustaaf

83. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
TransacIonal
Analysis:
Ego
states
Ulterior
interacIons
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

84. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Homework:
study
transacIonal
analysis
• Study
TransacIonal
analysis
1. h`p://youtu.be/nKNyFSLJy6o
2. h`p://youtu.be/YOqJ4sc9TAc
3. h`p://youtu.be/58F2qYyAzME
4. h`p://en.wikipedia.org/wiki/TransacIonal_analysis
• Create
your
own
examples,
from
your
own
life,
of
all
ü Complementary
interacIons
ü Cross
interacIons
ü Ulterior
interacIons
• Use
TA
to
reflect
on:
ü 1
situaIon
in
which
you
encountered
resistance
ü 1
situaIon
in
which
put
up
This
project
is
resistance
funded
by
the
European
Union
©
Gustaaf

85. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
The
bigger
the
resistance,
the
greater
your
potenIal
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

86. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Brick
Walls?
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking
h`p://youtu.be/ji5_MqicxSo

87. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Obstacles?
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

88. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Look
where
you
want
to
go
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

89. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Dimensions
&
Personas
Task Focus
Passiv
e
People Focus
Ac
t
iv
e
Normal
behavior
Whiner
No
Nothing
Nothing
Yes
Maybe
Tank
Professor
Sniper
Sniper
Grenade
Fake
Professor
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

90. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Dealing
with
the
Tank
l Goal:
Command
respect
l Strategy:
1.
Hold
your
ground.
2.
Interrupt
the
assault.
3.
Immediately
go
back
to
the
core.
4.
Aim
for
the
outcome
and
fire.
5.
Peace
with
honor.
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

91. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Dealing
with
the
Sniper
l Goal:
Uncover
the
Sniper
l Strategy:
1.
Stop,
look,
track
back.
2.
Use
search
light
quesIons.
3.
Use
Tank
Strategy
if
needed.
4.
Go
on
a
blame
patrol.
5.
Propose
a
civil
future.
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

92. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Dealing
with
the
Grenade
l Goal:
Control
the
situaIon
l Strategy:
1.
Grab
a`enIon.
2.
Aim
for
the
heart.
3.
Reduce
intensity.
4.
Allow
Ime
for
good
behavior.
0.
Grenade
prevenIon.
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

93. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Dealing
with
the
Professor
l Goal:
Open
for
new
ideas
l Strategy:
1.
Be
prepared
and
know
your
case.
2.
Track
back
respec{ully.
3.
Mix
with
their
doubts
and
desires.
4.
Present
indirectly.
5.
Make
the
Professor
a
mentor.
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

94. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Dealing
with
the
Fake
Professor
l Goal:
Disarm
the
bad
ideas
l Strategy:
1.
Give
some
personal
a`enIon.
2.
Clear
up
the
details.
3.
Tell
how
it
(really)
is.
4.
Be
sol
on
the
person.
5.
Interrupt
the
pa`ern.
Know
it
all
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

95. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Dealing
with
the
Yes
l Goal:
Get
real
commitment
l Strategy:
1.
Make
honest
through
safety.
2.
Be
honest.
3.
Help
the
person
(learn
to)
plan.
4.
Create
commitment.
5.
Improve
the
relaIonship.
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

96. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Dealing
with
the
Maybe
Maybe
l Goal:
Help
(learning)
to
chose
l Strategy:
1.
Create
a
comfort
zone.
2.
Clarify
conflicts
and
opIons.
3.
Use
decision
making
proces.
4.
Put
at
ease..
and
then
move
on.
5.
Improve
the
relaIonship.
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

97. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Dealing
with
the
Nothing
l Goal:
SeducIon
to
talk.
l Strategy:
1.
Plan
for
enough
Ime.
2.
Pose
expecIng
quesIons.
3.
Make/keep
it
light.
4.
Guess.
5.
Show
the
future.
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

98. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Dealing
with
the
No
l Goal:
Move
to
problemsolving
l Strategy:
1.
‘Go
with
the
flow’.
2.
Use
the
person
as
resource.
3.
Leave
the
door
open.
4.
Polarize
and
flip
it
around.
5.
Recognize
and
note
the
good
intenIons.

99. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Dealing
with
the
Whiner
l Goal:
Problem
solving
alliance
l Strategy:
1.
Listen
for
main
themes
and
core.
2.
Interrupt
and
make
specific.
3.
Shil
focus
to
soluIons.
4.
Show
the
future.
5.
Draw
a
line.
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

100. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
The
tetris
effect
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

101. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Day
3
Developing
a
curriculum
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

102. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Developing
a
curriculum
ü Effec%ve
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking
training
design
ü Design
of
curriculum
components
ü Hands
on
experience

103. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Thinking:
How?
1. Chaos
2. Analysis
3. CommunicaIon
(opIonal!)
Ø Internal&me
focus
Ø Non
linear!
Ø External&them
focus
Ø Linear!
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

104. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Thinking:
How
to
steer?
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

105. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Effec%ve
training
InformaIon
channels
Learning
styles
ü Thinker
ü Do-­‐er
ü Dreamer
ü Decision
maker
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

106. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Effec%ve
training
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking
No
desire
Confront
No
opportunity
or
capability
Reflect
I
have
no
problems
I’m
open
to
everything
I
can’t
change
it
Desire
and
trust
Introduce
I
want
to
learn
to

107. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Effec%ve
training
Understand
theory
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking
No
desire
Confront
No
opportunity
or
capability
Reflect
I
have
no
problems
I’m
open
to
everything
I
can’t
change
it
Desire
and
trust
Introduce
I
want
to
learn
to
Apply
checklist
Simulate
Explain
Understand
checklist
Try
out

108. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Designing
a
training
(component):
goal
&
playing
field
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

109. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Assignment
test
q Does
it
facilitate
your
training
goal?
q Is
it
simple
and
clear
enough?
(i.e.
IntroducIon)
q Clear
Goal?
q Clear
Playing
field?
q Is
it
flexible
enough?
(i.e.
ExecuIon)
q Can
you
play
with
%me?
q Can
you
play
with
rules?
q Does
it
help
follow
up?
(i.e.
ExecuIon)
q Doe
it
(facilitate
to)
confront?
q Does
it
invite/facilitate
reflec%on?
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

110. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Diagnosis
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking
Cri$cal
situa$on
Old
behavior
NegaIve
effect
New
behavior
PosiIve
effect

111. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Competencies
to
develop
ü CreaIvity
ü Problem
solving
ü Intellectual
enquiry
ü InnovaIon
ü Entrepreneurial
skills
ü Understanding
IPR
and
copyright
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

112. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Developing
a
curriculum
ü Begin
with
the
end
in
mind
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking
ü Goal
ü Playing
field
ü Focus
on
observable
behavioral
change
ü Facilitate
learning
for
all
ü Manage
Ime
ü Small
steps…

113. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Training
kit
ü Paper
ware
ü SIck
on
name
tags
ü Post-­‐its
ü A4
ü Cards
ü Scissors
ü Staplers
ü Pen(cil)s
ü Tape
(several
kinds)
ü Markers
B,B,R&G
ü Permanent
ü White
board
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking
ü Camera
ü Timer
ü PresentaIon
KIT
ü Audio
ü Video
ü Laptop

114. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
CerIficaIon
levels
of
Triple
A+
training
1. PracIIoner
ü Has
experienced
the
training
2. Trainer
ü Has
proven
(s)he
can
effecIvely
apply
Triple
A+
training
3. Designer
ü Has
proven
(s)he
can
effecIvely
design
a
Triple
A+
training
4. Master
ü P+T+D
ü Has
proven
(s)he
can
effecIvely
coach
&
train
others
on
Triple
A+
training
TripleAPlus@Power2Improve.nl
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

115. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
Suggested
Perfect
pilot
program
Leadership
ü Goal:
raise
awareness
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking
ü Personal
Leadership
ü Leading
when
your
not
the
boss
ü Apply
Triple
A+
training
ü Use
the
Train
the
trainer
manual
and
its
resources
ü Run
a
pilot
course
ü Help
each
other
ü Get
outside
help
We
would
love
to
help

116. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
QuesIons?
Nathalie.Soeteman@Power2Improve.com
@Nathalief
NathalieSoeteman
Gustaaf.Vocking@Power2Improve.com
@GustaafVocking
GustaafVocking
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking

117. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
More
Ips
and
informaIon?
Please
visit
our
website:
www.Power2Improve.com
and
follow
Power2Improve
at:
Sign
up
for
our
free
newsle`er:
h`p://eepurl.com/uwK6T
This
project
is
funded
by
the
European
Union
©
Gustaaf
Vocking