This document discusses leadership and lessons learned from working with good and bad leaders. It provides rules of leadership from General Colin Powell, such as "It ain't as bad as you think" and "Share the credit." The presenter discusses taking care of people, listening to them, being available and approachable, explaining reasons for decisions, and understanding different personality types. The key lessons are that leadership requires inviting people rather than forcing them, adjusting to challenges, and focusing on the people rather than oneself as the leader.

1. James M Loerch

2. Disclaimer:
By giving this presentation, I am not saying I am a
leader. All I’m saying is during my lifetime, I have
had the opportunity to work for some very good
leaders, some OK leaders, and some not so good
leaders.
I have learned from those experiences and would
now like to pass those lessons learned on to you.

3. What is
Leadership?

4. Leadership
“Leaders don’t force people to follow – They
invite them on a journey.”
Charles Lauer,Charles Lauer, Publisher – Modern HealthcarePublisher – Modern Healthcare
“The pessimist complains about the wind. The
optimist expects it to change. The leader
adjusts the sails.”
John Maxwell,John Maxwell, Leadership ExpertLeadership Expert
James M Loerch

5. Leadership Begins with YOU!
Leadership takes place at all levels
And remember
You Manage Programs … You Lead People
Leadership
James M Loerch

6. General Colin Powell: Rules of Leadership
• It ain’t as bad as you think. It will look better in the
morning.
• Get mad, then get over it.
• Avoid having your ego so close to your position that
when your position falls, your ego goes with it. It ain’t
about you.”
• It can be done. (If you know what “ it” is.)
• Don’t be Afraid to Challenge the Pros, Even in their
own backyard.
• Share the credit.
• Being Responsible Sometimes Means Pissing People
Off.
James M Loerch

7. General Colin Powell: Rules of Leadership
• “Have Fun. Don’t Always Run at a Break-Neck Pace…
Spend Time with Your Families.”
– Corollary: Surround Yourself with People Who Take Their Work
Seriously, But not Themselves.
James M Loerch

8. Leadership: Some Things I have learned
• Take Care of your people – mentor … help them with their problems.
• Listen to your people – they are the SMEs
• Respond to all inquiries, “Expeditiously” even if you don’t
know the answer.
– This applies to everyone – Not just the people in charge
– One of the Biggest Morale & Productive problems – People Don’t Respond!
• If you don’t know the answer, don’t blow smoke!, Tell them
you don’t know and that you will get back to them.
– Follow though. Don’t hope they will forget, They won’t.
• Be available when your people need you.
• Don’t just tell them - tell them why.
• Have an open door policy.
• Walk around and listen – its amazing what you can
learn. James M Loerch

9. Leadership: Some Things I have learned
• Work with people of different backgrounds, looking at a
solution in different ways is good and profitable
• Just because its always been done that way, doesn’t mean it
can’t be done better another way
• Working with different personality types – Myers Briggs
training is good (my opinion)
– People think and feel different than you do (Yes it really is so!)
– Understand the different personalities, this is difficult, but it is a must!
James M Loerch

10. Myers Briggs Personality Matrix
The Sixteen Types
US Population Breakdown
The table organizing the sixteen types was created by
Isabel Myers (an INFP person).
ISTJ
11–14%
ISFJ
9–14%
INFJ
1–3%
INTJ
2–4%
ISTP
4–6%
ISFP
5–9%
INFP
4–5%
INTP
3–5%
ESTP
4–5%
ESFP
4–9%
ENFP
6–8%
ENTP
2–5%
ESTJ
8–12%
ESFJ
9–13%
ENFJ
2–5%
ENTJ
2–5%
Estimated percentages of the 16 types in the U.S.
population.[32
Extraverted (E) vs. Introverted (I),
Focus on the outer world or on your own
inner world
Sensing (S) vs. Intuition (N),
Focus on the basic information you take
in or do you prefer to interpret and add
meaning
Thinking (T) vs. Feeling (F)
Look at logic and consistency or first
look at the people and special
circumstances
Judging (J) or Perception(P)
Get things decided or do you prefer to
stay open to new information and
options
James M Loerch

11. Leadership: Some Things I have learned
• Your decision may not always be the best one
– Listen to those around you, ask people what they think
– But don’t put it off … Make a timely decision
• Lead by Guidance and Respect … NOT threats and shaming
REMEMBER
“It’s NOT about You, its NOT personal",
“Be Professional!”
James M Loerch