The document discusses leadership and defines key terms like leadership and management. It outlines 5 key attributes of leadership such as taking leadership seriously and developing close relationships. The document also lists leadership behaviors like challenging the status quo and seeing things from others' perspectives. Unacceptable leadership behaviors include bullying and lying. The document concludes with 5 unspoken employee requests such as being heard, acknowledging greatness in others, and speaking the truth with compassion.

1. 1
Leadership
Ann Marie O’Grady

2. 2
Programme
 Definitions
 5 Key Attributes
 Leadership Behaviours
 Unacceptable Behaviours
 5 Unspoken Employee Requests

3. 3
Definitions
 “Leaders influence others by what they
say, how they say it and what they do” – LEO
 “Leaders do the right thing, managers do
things right” – Warren Bennis
 “Everyone in a managerial position is
perforce a leader. This is not a choice. The
only choice is whether you are a skilled or
unskilled leader” – Marie Manthey

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5 Key Attributes
 Taking our leadership completely
seriously
 Developing high self esteem
 Making close dependable relationships
the basis of everything we do
 Become a leader of leaders
 Taking positive initiatives instead of
complaining and blaming

5. 5
Leadership Behaviours Jan Sobieraj
 Not just short term
 Challenges the status quo
 “Active” engagement with stakeholders
 Is positive but realistic
 Sees world through others’ eyes –
Patients, staff
 Shows respect for others
 Genuine desire for improvement
 Actively involves teams and individuals

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 Awareness of the external and internal context
 Sensitivity to differential impact
 Able to analyse and think creatively
 Manages performance
 Develops and coaches
 Action orientated
 Decisive, ready to take risks
 Inspirational communicator and networker
 Empowers others to take the lead
 Transparent, honest, listens and approachable
 Confronts and resolves difficult issues
 Rewards positive action and behaviours
 Actively pursues opportunities

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Unacceptable Behaviours Jan Sobieraj
 Bullying, destroying confidence and
harassment
 Lying concealment and hypocrisy
 The “isms”- sexism, racism, tribalism etc
 Self glorification rather than the common good
 Unaware of personal impact (including physical
health and emotional state)
 Ducking responsibility and decision making
 “Passing the buck”
 Forgets that patients are centre stage

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5 Unspoken Employee Requests
 Hear me and understand me
 Even if you disagree with me, please do
not make me wrong
 Acknowledge the greatness within me
 Remember to look for my loving
intentions
 Tell me the truth with compassion
Robert Greenleaf

9. 10
Self Affirmation
I will remember I am good and that I
have done the best I could when the
whole situation is taken into account. I
do not need to take a negative view of
myself or to puff up my importance. I
am learning how to do things better all
of the time and I will improve. In the
meantime I am enough as I am