The document discusses various theories of leadership including trait theory, behavioral theory, contingency theory, and transformational theory. It examines research from Ohio State University and the University of Michigan that identified two primary dimensions of leader behavior - consideration of employees and initiating structure. The document also outlines qualities associated with good leadership such as drive, honesty, self-confidence, intelligence, and extraversion.
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Wish to implement leadership strategies that influence, engage and encourage excellence performance in the organization? SlideTeam has come up with content ready leadership PowerPoint presentation slides to portray the management abilities of the workforce. These team management PPT templates include slides like leadership introduction, leadership vs. management, control styles and theories, participating captaincy process, strategic management, business theory, adaptive performance, group cohesion, communication patterns and many more. Apart from this, if you want customized designs for your presentation, our design team is at your service. Our predesigned leader-member exchange theory presentation can be used for the topics like leadership skills and training, qualities of leadership, leadership in management, leadership strategies & practices, productive guidance etc. Click and download our leadership PowerPoint presentation templates and make your team efficient. Folks are enthralled by the explosion of colors in our Leadership Powerpoint Presentation Slides. It's iridescence increases interest. https://bit.ly/3x4FNNn
the problems in Relevant Decision making faced by the decision maker in any business organisation, Ascertaining the problems. Insufficient knowledge, limited time to make decision, Environment factors and others
It shows the Working, Functions and Members of BRICS, objectives, important Summit, effects, advantages, disadvantages, financial Contribution and The BRICS Bank.
Common Misconceptions about Digital Customer Experience
Customers care about digital. In fact, customers don’t think of their experience in digital and non-digital categories. They want to ac-cess companies in the most conven-ient way possible, regardless of channel.
DCX is about technology and strategy. Culture outweighs strate-gy when it comes to DCX. Com-panies with the right technology still need to embrace a customer-centric view of their business in or-der to successfully improve digital customer experiences. Most discus-sions of digital transformation hit on this crucial point in greater depth.
DCX is about sales and market-ing. According to Forrester ana-lysts, most digital experience plat-forms focus most of their resources on sales, marketing and commerce while neglecting customer service, retention loyalty and engagement functions. This could lead compa-nies to associate good DCX with sales and marketing, but creating experiences that apply to the entire customer lifecycle is a critical part of business today.
DCX is limited to digital-only brands. Forrester describes the importance of “digitally-based cus-tomer experiences rooted in opera-tional excellence”, emphasizing that using digital technology as a basis for all customer experience can drive revenue and growth in most businesses, not just digital-only brands.
Digital customer experience areas
Digital customer experience services team has found that digital CX excellence is di-rectly linked to the extent to which com-panies excel in six key areas described as follows:
1. Channel Flexibility
Ability to seamlessly switch be-tween multiple channels without losing the context
Consistency of information across all channels
Ability to save and display a cus-tomer's history
2. Reachability
Awareness
Existence and reliability of pre-ferred channels
3. Service Convenience
Clear and up-to-date information
Ability to ask for quick and live support
Ability to get end-to-end support
4. Purchase Convenience
Ability to conduct end-to-end transactions
Availability of subscription to new products and services
Clear and up-to-date information
5. Simplicity and ease of use
Intuitive design
Simple and guided journeys
Simplicity of navigation
6. Personalization
Context customization and person-alized experiences
Recognition of each customer as an individual
Utilizing customer data to meet preferences automatically
Top trends to enhance the digital cus-tomer experience in banking
In today’s banking market, customer expe-rience is a rough landscape for financial institutions to navigate with all of the re-quirements of the digital transformation era.
TTEC consulting firm has tailored eight trends to implement digital customer expe-rience in banking.
1. Proactive engagement for improved financial management
Innovation in data collection, analytics, and channel strategies has enabled finan-cial institutions to diversify means of en-gaging custom
A fantastic PPT on the function of planning of management. The PPT includes meaning and concept of planning, its importance, features of planning and limitations of planning. Planning process and various types of plans are also explained precisely and clearly in the PPT. Just download it and make your concepts stronger. Happy Learning !!
Behavioral Theories Of Leadership PowerPoint Presentation SlidesSlideTeam
Need to present types of behavior and personality traits associated with effective leadership? To help you out in presenting management theories, we have come up with content-ready behavioral theories of leadership PowerPoint presentation. This leadership behavioral approaches PPT design contains slides such as definition, who is a leader, quotes, difference between leaders and managers, qualities of good leader, formal and informal, styles of leadership, entrepreneurial and transactional, four components, trait, contingency and behavioral and situational theory, traits and skills, managerial grid, Fielder's contingency model, LPC scale, path goal theory, Hersey and Blanchard's, member exchange theory, normative decision model, participative process and participative decision making. Additionally, with this studies of leadership PowerPoint template, you can present topics like situation and trait based leadership, organizational behavior, business management, transformational leadership, contingency approaches, behavior learning theory, governance model, behaviors of manager, functional leadership etc. Download our behavioral theories of leadership presentation slides to convey your message convincingly.Good habits evolve with our Behavioral Theories Of Leadership PowerPoint Presentation Slides. They are based on the best customs.
Fundamental of Management (managers & management) NotesFellowBuddy.com
FellowBuddy.com is an innovative platform that brings students together to share notes, exam papers, study guides, project reports and presentation for upcoming exams.
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the problems in Relevant Decision making faced by the decision maker in any business organisation, Ascertaining the problems. Insufficient knowledge, limited time to make decision, Environment factors and others
It shows the Working, Functions and Members of BRICS, objectives, important Summit, effects, advantages, disadvantages, financial Contribution and The BRICS Bank.
Common Misconceptions about Digital Customer Experience
Customers care about digital. In fact, customers don’t think of their experience in digital and non-digital categories. They want to ac-cess companies in the most conven-ient way possible, regardless of channel.
DCX is about technology and strategy. Culture outweighs strate-gy when it comes to DCX. Com-panies with the right technology still need to embrace a customer-centric view of their business in or-der to successfully improve digital customer experiences. Most discus-sions of digital transformation hit on this crucial point in greater depth.
DCX is about sales and market-ing. According to Forrester ana-lysts, most digital experience plat-forms focus most of their resources on sales, marketing and commerce while neglecting customer service, retention loyalty and engagement functions. This could lead compa-nies to associate good DCX with sales and marketing, but creating experiences that apply to the entire customer lifecycle is a critical part of business today.
DCX is limited to digital-only brands. Forrester describes the importance of “digitally-based cus-tomer experiences rooted in opera-tional excellence”, emphasizing that using digital technology as a basis for all customer experience can drive revenue and growth in most businesses, not just digital-only brands.
Digital customer experience areas
Digital customer experience services team has found that digital CX excellence is di-rectly linked to the extent to which com-panies excel in six key areas described as follows:
1. Channel Flexibility
Ability to seamlessly switch be-tween multiple channels without losing the context
Consistency of information across all channels
Ability to save and display a cus-tomer's history
2. Reachability
Awareness
Existence and reliability of pre-ferred channels
3. Service Convenience
Clear and up-to-date information
Ability to ask for quick and live support
Ability to get end-to-end support
4. Purchase Convenience
Ability to conduct end-to-end transactions
Availability of subscription to new products and services
Clear and up-to-date information
5. Simplicity and ease of use
Intuitive design
Simple and guided journeys
Simplicity of navigation
6. Personalization
Context customization and person-alized experiences
Recognition of each customer as an individual
Utilizing customer data to meet preferences automatically
Top trends to enhance the digital cus-tomer experience in banking
In today’s banking market, customer expe-rience is a rough landscape for financial institutions to navigate with all of the re-quirements of the digital transformation era.
TTEC consulting firm has tailored eight trends to implement digital customer expe-rience in banking.
1. Proactive engagement for improved financial management
Innovation in data collection, analytics, and channel strategies has enabled finan-cial institutions to diversify means of en-gaging custom
A fantastic PPT on the function of planning of management. The PPT includes meaning and concept of planning, its importance, features of planning and limitations of planning. Planning process and various types of plans are also explained precisely and clearly in the PPT. Just download it and make your concepts stronger. Happy Learning !!
Behavioral Theories Of Leadership PowerPoint Presentation SlidesSlideTeam
Need to present types of behavior and personality traits associated with effective leadership? To help you out in presenting management theories, we have come up with content-ready behavioral theories of leadership PowerPoint presentation. This leadership behavioral approaches PPT design contains slides such as definition, who is a leader, quotes, difference between leaders and managers, qualities of good leader, formal and informal, styles of leadership, entrepreneurial and transactional, four components, trait, contingency and behavioral and situational theory, traits and skills, managerial grid, Fielder's contingency model, LPC scale, path goal theory, Hersey and Blanchard's, member exchange theory, normative decision model, participative process and participative decision making. Additionally, with this studies of leadership PowerPoint template, you can present topics like situation and trait based leadership, organizational behavior, business management, transformational leadership, contingency approaches, behavior learning theory, governance model, behaviors of manager, functional leadership etc. Download our behavioral theories of leadership presentation slides to convey your message convincingly.Good habits evolve with our Behavioral Theories Of Leadership PowerPoint Presentation Slides. They are based on the best customs.
Fundamental of Management (managers & management) NotesFellowBuddy.com
FellowBuddy.com is an innovative platform that brings students together to share notes, exam papers, study guides, project reports and presentation for upcoming exams.
We connect Students who have an understanding of course material with Students who need help.
Benefits:-
# Students can catch up on notes they missed because of an absence.
# Underachievers can find peer developed notes that break down lecture and study material in a way that they can understand
# Students can earn better grades, save time and study effectively
Our Vision & Mission – Simplifying Students Life
Our Belief – “The great breakthrough in your life comes when you realize it, that you can learn anything you need to learn; to accomplish any goal that you have set for yourself. This means there are no limits on what you can be, have or do.”
Like Us - https://www.facebook.com/FellowBuddycom
The study has been summarized in the form of a presentation so that others can understand its relevance. It is really important to look for ways to empower women through creative and innovative entrepreneurial ventures.
It will be helpful to go through Ethics in Writing for researchers and phd scholars. It will explain about various ethics of writing and how to draft a manuscript along with how to improve and make your draft error free and how to select a journal for your paper. It will be useful for academicians, researchers, and writers.
Why stress is crucial? How to improve it or reduce it? How to avoid stress in the organization? What are the effects of stress on employees and how to overcome it? What strategies can be infused to improve employee stress.
What is a human perception, what all it consists of how. How can it be changed or improved, how does companies like to modify their employee's perception towards something. what are the main parameters of perception that can improve the productivity of the employee
How to achieve employee motivation and what are the related motivation theories. What is their role in improving employee motivation. How do they affect organizational work.
how learning can be useful for organizational employees. how they can learn easily, what are the learning tools companies can inject for improving employee productivity. benefits and features of learning to the organization are important part of this slide
The case study discusses the potential of drone delivery and the challenges that need to be addressed before it becomes widespread.
Key takeaways:
Drone delivery is in its early stages: Amazon's trial in the UK demonstrates the potential for faster deliveries, but it's still limited by regulations and technology.
Regulations are a major hurdle: Safety concerns around drone collisions with airplanes and people have led to restrictions on flight height and location.
Other challenges exist: Who will use drone delivery the most? Is it cost-effective compared to traditional delivery trucks?
Discussion questions:
Managerial challenges: Integrating drones requires planning for new infrastructure, training staff, and navigating regulations. There are also marketing and recruitment considerations specific to this technology.
External forces vary by country: Regulations, consumer acceptance, and infrastructure all differ between countries.
Demographics matter: Younger generations might be more receptive to drone delivery, while older populations might have concerns.
Stakeholders for Amazon: Customers, regulators, aviation authorities, and competitors are all stakeholders. Regulators likely hold the greatest influence as they determine the feasibility of drone delivery.
Specific ServPoints should be tailored for restaurants in all food service segments. Your ServPoints should be the centerpiece of brand delivery training (guest service) and align with your brand position and marketing initiatives, especially in high-labor-cost conditions.
408-784-7371
Foodservice Consulting + Design
Artificial intelligence (AI) offers new opportunities to radically reinvent the way we do business. This study explores how CEOs and top decision makers around the world are responding to the transformative potential of AI.
Senior Project and Engineering Leader Jim Smith.pdfJim Smith
I am a Project and Engineering Leader with extensive experience as a Business Operations Leader, Technical Project Manager, Engineering Manager and Operations Experience for Domestic and International companies such as Electrolux, Carrier, and Deutz. I have developed new products using Stage Gate development/MS Project/JIRA, for the pro-duction of Medical Equipment, Large Commercial Refrigeration Systems, Appliances, HVAC, and Diesel engines.
My experience includes:
Managed customized engineered refrigeration system projects with high voltage power panels from quote to ship, coordinating actions between electrical engineering, mechanical design and application engineering, purchasing, production, test, quality assurance and field installation. Managed projects $25k to $1M per project; 4-8 per month. (Hussmann refrigeration)
Successfully developed the $15-20M yearly corporate capital strategy for manufacturing, with the Executive Team and key stakeholders. Created project scope and specifications, business case, ROI, managed project plans with key personnel for nine consumer product manufacturing and distribution sites; to support the company’s strategic sales plan.
Over 15 years of experience managing and developing cost improvement projects with key Stakeholders, site Manufacturing Engineers, Mechanical Engineers, Maintenance, and facility support personnel to optimize pro-duction operations, safety, EHS, and new product development. (BioLab, Deutz, Caire)
Experience working as a Technical Manager developing new products with chemical engineers and packaging engineers to enhance and reduce the cost of retail products. I have led the activities of multiple engineering groups with diverse backgrounds.
Great experience managing the product development of products which utilize complex electrical controls, high voltage power panels, product testing, and commissioning.
Created project scope, business case, ROI for multiple capital projects to support electrotechnical assembly and CPG goods. Identified project cost, risk, success criteria, and performed equipment qualifications. (Carrier, Electrolux, Biolab, Price, Hussmann)
Created detailed projects plans using MS Project, Gant charts in excel, and updated new product development in Jira for stakeholders and project team members including critical path.
Great knowledge of ISO9001, NFPA, OSHA regulations.
User level knowledge of MRP/SAP, MS Project, Powerpoint, Visio, Mastercontrol, JIRA, Power BI and Tableau.
I appreciate your consideration, and look forward to discussing this role with you, and how I can lead your company’s growth and profitability. I can be contacted via LinkedIn via phone or E Mail.
Jim Smith
678-993-7195
jimsmith30024@gmail.com
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
Make the call, and we can assist you.
408-784-7371
Foodservice Consulting + Design
2. “A leader takes people
where they want to go. A
great leader takes people
where they
don’t necessarily
want to go,
but ought to be.”
-Rosalynn Carter
3. What Is Leadership?
Leadership
The ability to influence a
group toward the
achievement of goals
Management
Use of authority inherent in
designated formal rank to
obtain compliance from
organizational members
4. Leadership Styles
“A leadership style is the behavior a
leader exhibits while guiding
organization members in
appropriate directions.”
5. Theories of Leadership
Trait Theory (30’s)
Behavioral Theory
(40’s and 50’s)
Contingency Theory
(60s and 70s)
Transformational
Theory (80s up)
Others: emergent,
distributed, shared,
level 5 leadership,
etc.
6. Theories of Leadership (focus
of research)
traits skills context ethical
BehavioralTrait Contingency Transformational
styles/types of leaders
1930s 1940s/50s 1960s/70s 1980s
followers
7. Trait Theories
Leadership Traits
• Extraversion
• Conscientiousness
• Openness
• Emotional Intelligence
(Qualified)
Traits Theories of
Leadership
Theories that consider
personality, social, physical,
or intellectual traits to
differentiate leaders from
non leaders
8. Trait Approach
Traits (examples)
Extraversion
Conscientiousness
Openness
Assumption: Leaders are born
Goal: Select leaders
Problems
Traits do not generalize across situations
Better at predicting leader emergence than leader
effectiveness
9. Limitations
• No universal traits found that predict leadership in all
situations
• Unclear evidence of the cause and effect of relationship of
leadership and traits
• Better predictor of the appearance of leadership than
distinguishing effective and ineffective leaders
10. Behavioral Theories
Behavioral Theory
Leadership behaviors can be taught.
vs.
Trait Theory
Leaders are born, not made.
Behavioral Theories of Leadership
Theories proposing that specific behaviors
differentiate leaders from non leaders
12. Ohio State Studies/University of Michigan
Initiating Structure/Production Orientation
Consideration/Employee Orientation
Assumption: Leaders can be trained
Goal: Develop leaders
Problem: Effective behaviors do not generalize across
situations.
Behavioral Approach
13. Ohio State Studies
Initiating Structure
The extent to which a leader is likely to define and
structure his or her role and those of subordinates in the
search for goal attainment
Consideration
The extent to which a leader is likely to have job
relationships characterized by mutual trust, respect for
subordinate’s ideas, and regard for his/her feelings
14. OSU STUDIES (task versus people)
Ohio State researchers identified two major behaviors
they called consideration and initiating structure.
Consideration--- is the extent to which a leader is friendly,
approachable, and supportive and shows concern for
employees.
Initiating structure--- is the degree to which a leader
structures the roles of employees by setting goals, giving
directions and setting deadlines. A leader’s ability to
initiate structure primarily affects subordinates’ job
performance.
--- By making a matrix out of these two independent
dimensions of leader behavior, the Ohio State researchers
identified four styles of leadership.
--- High–high leader (high in consideration and high in
initiating structure) achieved high subordinate performance.
15. Initiating Structure
Typical behaviors included
-- allocating subordinates specific tasks;
-- establishing standards of job performance;
-- scheduling work to be done by subordinates;
-- encouraging the use of uniform procedures.
16. Consideration
Typical behaviors included
-- expressing appreciation for a job well done;
-- not expecting more from subordinates than they
can reasonably do;
-- helping subordinates with personal problems;
-- being approachable and available for help;
-- rewarding high performance
17.
18. University of Michigan Studies
Employee-oriented Leader
Emphasizing interpersonal relations; taking a personal
interest in the needs of employees and accepting
individual differences among members
Production-oriented Leader
One who emphasizes technical or task aspects of the
job
19. The Michigan Studies
--- About the same time the OSU leadership studies were being carried
out, researchers at the University of Michigan, led by Rensis Likert
were also conducting a series of leadership studies.
--- the Michigan studies pinpointed two basic types of leader behavior:
job-centered behavior and employee-centered behavior.
Job-centered behavior--- is leader behavior that focuses
primarily on the work a subordinate is doing. The job-centered
leader is interested in the job the subordinate is doing and in how well
the subordinate is performing that job.
The employee-centered-- leader is attentive to the personal
needs of subordinates and is interested in building cooperative work
teams that are satisfying to subordinates and advantageous for the
organization.
--- Employee-oriented leaders were associated with high group
productivity and higher job satisfaction
20. OSU/Michigan Studies
The results of the OSU studies and the
Michigan studies were similar. Both
research efforts indicated two primary
dimensions of leader behavior: a work
dimension (structure behavior/ job-centered
behavior) and a people dimension
(consideration behavior/employee-centered
behavior).
21. The Leadership/ Managerial Grid
--- Blake and Mouton used two leadership behaviors, concern for
people (that is, consideration) and concern for production (that is,
initiating structure), to categorize five different leadership styles.
--- The Leadership Grid has “concern for production” on the
horizontal axis and “concern for people” on the vertical axis.
--- Both behaviors are rated on a nine-point scale, with 1--
representing “low” and 9-- representing “high.”
--- Blake and Mouton suggest that a “high-high,” or 9,9,
leadership style is the best.
22.
23. Concern for production-- involves a desire to achieve greater output, cost-
effectiveness, and profits in profit-seeking organizations.
Concern for people-- involves promoting friendship, helping coworkers get the
job done, and attending to things that matter to people, such as pay and working
conditions.
-- 9,1 style (Produce or Perish Style/ Authority Compliance Style): primary
concern for production; people secondary
-- 1,9 style (Country Club Style): primary concern for people; production
secondary
-- 1,1 style (Impoverished Style): minimal concern for either production or
people
-- 5,5 style (Middle of the Road Style): moderate concern for both production
and people to maintain the status quo
-- 9,9 style (Team Style): high concern for both production and people as
evidenced by personal commitment, mutual trust, and teamwork
25. Limitation of Behavioral Theory
a) almost the same issues with the trait approach; cause and
effect were not considered fully
b) behaviors vary as much as the situation changes
c) however, there are isolated patterns of behaviors grouped
into 4 categories as essential to leadership behaviors
whatever the situation is
26. Contingency Theories
Contingency theory identifies:
-Key situational factors,
-Specifies how they interact, and
-Determines best leadership approach.
-This is called situational leadership
27. Situational leadership
is built upon the
contingency theory,
and refined by Ken
Blanchard in the
1980s.
Leadership is
composed of both a
directive and
supportive dimension.
Coaching and
delegating were
added to provide four
styles.
28. Path-Goal Theory
developed by Evans
& House.
-Adapting leadership to
the situation.
-Leader can impact
performance of others
by offering paths to
desired goals.
-Rewards contingent
on increased
performance.
29. Four leader behaviors:
-Directive: gives specific guidance and
direction.
-Supportive: provides assistance.
-Participative: hand-in-hand with
subordinates.
-Achievement Oriented: sets
challenging goals and has high
expectations.
Best style to use is to adapt to the
participative leadership style.
30.
31. Qualities of a Good Leader
Qualities associated with a good leader
1. Drive--- Leaders exhibit a high effort level. They have a relatively high desire for
achievement, they are ambitious, they have a lot of energy, they are tirelessly persistent
in their activities, and they show initiative.
2. Desire to lead--- Leaders have a strong desire to influence and lead others. They
demonstrate the willingness to take responsibility.
3. Honesty and integrity--- Leaders build trusting relationships with followers by being
truthful or non-deceitful and by showing high consistency between word and deed.
4. Self-confidence--- Followers look to leaders for an absence of self-doubt. Leaders,
therefore, need to show self-confidence in order to convince followers of the rightness
of their goals and decisions.
5. Intelligence--- Leaders need to be intelligent enough to gather, synthesize, and
interpret large amounts of information, and they need to be able to create visions, solve
problems, and make correct decisions.
6. Job-relevant knowledge--- Effective leaders have a high degree of knowledge
about the company, industry, and technical matters. In-depth knowledge allows leaders
to make well-informed decisions and to understand the implications of those decisions.
7. Extraversion--- Leaders are energetic, lively people. They are sociable, assertive,
and rarely silent or withdrawn