Laura Reilly is an experienced insurance professional currently serving as Head of Sales at Towergate Insurance, with over 20 years of experience in leadership roles in the insurance and utilities industries. She has a proven track record of exceeding sales targets and managing large teams, and possesses strong skills in areas like leadership, planning, customer relationships, and change management. Her resume details her career history and qualifications.

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Laura Reilly
57NottinghamDrive,
Ashton-u-Lyne,
Lancashire,
OL68UF
Personal Profile
I am a confident, intelligent and motivated person, who can work well on my own or as part of a team, with ability to lead and plan
efficiently and effectively. Targets exceeded before deadlines, whilst supporting and driving my teams to do the same. I have
excellent communication and organizational skills and proven leadership abilities including a great knowledge of HR policies and
procedures. I am punctual and am always looking for opportunities to expand my knowledge and career development. Working for a
commercial insurance brokers I have a great understanding of commercial package policies as well as other insurance products which
helps me drive performance to high standards as well as challenging and assisting my team to excel within their roles.
Key Skills
Leadership. Ifeel, comes easily to me. I am a natural leader and have proven this by not only completing my day to day activities but
by also mentoring Team Leaders to improve their skills and knowledge. I have been doing this role for over 2 years now which entails
completing 121s, coaching, team meetings, performance management and managing other issues such as behaviours and absence.
Driving performance within my role is a must and this is something which I do daily with my team Leaders, my peers and myself.
Planning and Prioritising. Managing Workloads to support my team and my department is very important. I believe that with a plan
anything can be achieved. I am a very efficient and organised person and this helps when you have so many people to manage. My skills
have been utilised since being with my current company. I set up the New Business department and recruited my own people. With
effective planning I was also able to manage my own workload (121’s, team meetings, coaching, personal development) and develop
not only myself but also my team.
Insurance. Insurance is something that I am passionate about and I have had the ability to be able to expand my knowledge in this area,
both in commercial and personal lines. I have had the opportunity to build relationships with insurers and understand their appetite,
this has given me the skills to help my teams write policies fit for our customers and ensure that the risk is right for our Insurers. I have
negotiated deals with insurers when the SBU started up and was part of the placement strategy working group. I regularly speak to
insurers to negotiate on price and offerings.
Stakeholder and Customer Relationships. I have recently been recognized by the Trading Director for my efforts in helping the business
grow. I have done this through being extremely versatile and completely open to change. I have always gone the extra mile with my
ideas and involved other parts of the business such as Risk and Compliance/HR etc. I have also built up great relationships with the
Insurers which we use on a daily basis and understand the Tiered process and the rationale behind this. We have several larger
customers and some of which are management companies. I am responsible for managing the relationships of these companies to
maximize profits and deal with any customer service issues
Change Management. I have managed a lot of change since being at Towergate with a new start up. We tried, then changed frequently
over the past 2 years and have found that this trial and error approach although can be frustrating can also be very rewarding. Small
changes sometimes make all the difference.
Project Management. I have been able to handle a large project engaging with all other areas of the business including compliance,
Insurer relationship teams. I have worked to a strict deadline in getting the project running on time ensuring that budgeted revenue
was not lost as per the plan.

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Work Experience
Towergate Insurance January 2015 – Current
Head of Sales
 Set up New Business within a new office, including systems, letters, QA, Accreditation of Staff, staff recruitment.
 Responsible to the MD for the development and performance of all sales within the business
 Management of 5 team leaders Circa 60 Staff
 To provide management and direction to the sales and Customer management team and provide leadership and motivation
in achieving sales targets
 To develop income opportunities from existing clients and new, creating plans and strategies to convert opportunities into
income
 To provide accurate management information on sales process, market opportunities and team performance
 To develop effective sales strategies to support company goals, targets and objectives
 Control of expenses within budget guidelines
 Managing key relationships with external and internal partners
 Create a market strategy within budget which demonstrates ROI
 Motivates teams using local incentive/promotions and celebrates success
 Recruitment of Staff and HR issues within the departments
 To ensure Department is compliant with FCA regulations
 Customer Relationships
 Insurer Relationships / Placement Strategy
Carole Nash September 2013 – April 2014
Section head
 Managing the development center getting 100 people through the training and live in the operation in 2014.
 Teaching non sales staff to sell using questioning techniques, Objection Handling to close the sale, selling additional produ cts.
 Performance management of all trainees before joining the floor
 Supervision of all mentors/coaches/team leaders within the development center
Carole Nash Dublin June 2013 – September 2013
Section Head
 Seconded to Section Head at the Dublin Office managing the operation and the People in it ensuring that they are complying
with FCA regulations and that PCA is managed at all times.
 Managing both inbound and outbound sales teams.
 Budgeting and forecasting for the site for the Quarter and ensuring that financial targets includingincome and expenditure
are in line with projections
 Site management including H & S
Carole Nash – April 2012 – June 2013
Team Manager
 To lead, develop and motivate a team of up to 16 advisors (season dependant)
 To conduct regular 1-1’s within the team and ensuring that they are delivering what is expected as outlined within their
objectives
 Hold team briefing every day and team meetings weekly
 To make business improvements where necessary keeping the communication lines open within the operational managers
getting feedback to improve all areas
 Complaint handling including ensuring FCA regulations are complied with
 To performance manage individuals within company guidelines
 To identify training needs and arrange delivery within the training department
 Complete quality checks and Dip check to ensure compliance with FCA and to feedback where necessary

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Merlin Claims – April 2011 – April 2012 (Redundancy)
Team Manager
 To lead, develop and motivate a team of 8 Claims Handlers
 Manage the operational workflow for the team ensuring the client KPI’s are adhered to and delivered within service
 Keep records of workflow and report to upper management on a daily/weekly basis
 To conduct regular 1-1’s within the team and ensuring that they are delivering what is expected as outlined within their
objectives
 To make business improvements where necessary keeping the communication lines open within the operational managers
getting feedback to improve all areas
 Complaint handling including ensuring FSA regulations are complied with
 To performance manage individuals within company guidelines
 To identify training need and arrange delivery within the training department
 Complete quality checks and Dip check to ensure compliance with client requirements and to feedback where necessary
 Meet clients to build relationships
 Complete audits to ensure Client SLA’s are complied with
Previous Roles
Utility Masters Ltd – April 2010 – Apr 2011
Billing and Procurement Manager
Energy 2000 Marketing Ltd – July 2009 - March 2010 (Redundancy)
Operations Manager
Genesis Communications Ltd – November 2006 – July 2009
Sales Team Manager
British Gas Trading Ltd June 1996 - November 2006 (Redundancy)
Team Manager
Professional Qualifications
ILM Level 3 in Leadership and Management
References available upon request