The document is a curriculum vitae for Sunell Pretorius that outlines his professional experience and qualifications. It includes: - A profile of his personal attributes including professional excellence, strategic planning skills, resilience, and integrity. - Over 15 years of experience in recruitment, talent acquisition, client relationship management, and people leadership roles with various companies. - Detailed descriptions of his roles and responsibilities in positions like Business Executive, Talent Acquisition Manager, and Recruitment Specialist.

1. 1
Curriculum Vitae of Sunell Pretorius
Personal Details
 Name: Sunell Pretorius
 Contact details: +27 (82) 454 2203
 Linkedin Profile Available
Profile of Sunell Pretorius
Personal Profile and Key Attributes
 Professional Excellence
 Strategic and Operational Planning
 Tenacity and Adaptability
 Moral Courage and Integrity
 Resilient
 Self Motivated
 Team Player
Experience
 Professional Recruitment Strategy
 Candidate sourcing and placement
 Leading and Managing
 Team Leadership
 Leadership Development
 Account Management
 Performance Management
 Contact Centre Set-Up and Service
 Quality Management and Coaching
 Client Relationship Management
 Change Management
Career History Summary
 2015 June Till Present – Business Executive – Sunergeo Solutions

2. 2
 2015 January Till Present – Business Principal – EQ.FIN (Liberty Life’s
Entrepreneurs Division – A National Distribution Business)
 2012 January Till Present – National Head of Human Capital Division –
EQ.FIN (Liberty Life’s Entrepreneurs Division – A National Distribution Business)
 2011 January Till 31 December 2011 – Head of Recruitment – Intuate Group
 2010 October Till December 2010– Talent Acquisition Contractor – Liberty
Life
 2009 March Till September 2010 - Talent Acquisition Manager - Liberty Life
 2006 October Till February 2009 – Talent Acquisition Specialist - Liberty Life
 2004 December Till October 2006 – Project Account Executive / Project
Manager FNB and Wesbank - Kelly
 2004 July Till November 2004 - Recruitment Centre Team Leader - Kelly
 2003 September Till June 2004 - Call Centre Supervisor – Dimension Data
 2002 June Till May 2003 - Team Leader – Glasfit Pty Ltd
 2001 January Till May 2002 – Contact Centre Advisor – Glasfit Pty Ltd
 1998 January Till November 2000 – Sales Consultant – Medicare Weltevreden
Pharmacy
Career History: Detailed

3. 3
Name of Employer:
Sunergeo Solutions
Position Held:
Business Executive
Date Employed:
June 2015 till Present
Core Function:
Management, growth and development of the company
www.sunergeorecruitment.co.za
Welcome to our site and more importantly welcome to our world.
A world of opportunity, growth and the future, not just any future, but rather potentially
your future. There comes a time in your career when you are ready to either ‘step up’ or
‘step out’, and that is where we come in. Stepping out happens for a number of reasons
and if one considers that most people resign because of a lack of satisfaction, and not due
to finance, we believe that is where we come in.
Sunergeo Solutions caters for professionals who want more out of life. So who are these
professionals that we are looking for? In essence they are unique individuals who are not
afraid to establish their mark in business, they differ from the norm in terms of their
thinking patterns and ethos, and more importantly they are people who trade in qualities
that add value to others’ lives.
So in essence it is our privilege to connect our clients and candidates. Recognising our
professional’s potential and providing a future. With focused client solutions in
recruitment, selection and continued development. Reinvigorating service with tailor made
solutions. Our recruitment process provides our clients and professionals with the freedom
of choice, national holistic talent representation and a veracious understanding of the
suitability for our professionals and your business.
Our primary goal in society is to change lives, forever.
Name of Employer:
EQ.FIN (Liberty Life’s Entrepreneurs Division – A National Distribution Business)
Position Held:
Business Principal
Date Employed:
January 2015 till Present

4. 4
Core Function:
Management, growth and development of a new Liberty Life Franchise
Leadership, business development, strategic management, manpower growth and people
development are the key deliverables for a successful Business Principal. The
entrepreneurial environment in which a Business Principal operates allows for consistent
personal development and growth for a Business Principal as they entrench themselves in
a developing business underpinned by strong ethical ties, effective corporate band
backing, large and recognisable brand footprint, best of breed product offering and solid
support infrastructure.
A business Principal is tasked with growing and developing a well-positioned team of
Financial Advisers who are equipped to provide financial planning solutions to clients both
in personal and business capacities. The role requires a dynamic personality with the
ability to effectively interact with and grow a successful business using tested principles.
Business Principles hold the key to developing a business structure that provides exciting
and profitable opportunities for others, developing a sustainable income flow and
amassing a capital value within their business.
Name of Employer:
EQ.FIN (Liberty Life’s Entrepreneurs Division – A National Distribution Business)
Position Held:
National Head of Human Capital Division
Date Employed:
January 2012 till Present

5. 5
Core Function:
Management, growth and development of Human Capital Division: National
Liberty Life awarded Equifin the opportunity to develop and build new franchises for
the group by appointing Business Principles (Future Franchise Owners). Over a 12
month period they are developed to own their own PTY LTD Franchise under the
Liberty Life brand with their appointed team of Financial Advisors. I was head-
hunted to develop and implement the entire national recruitment infrastructure
(Termed as Human Capital Division)
Duties as National Head of Human Capital Division:
 Develop and implement national recruitment strategy for EQ.FIN
 Recruitment Forecasting for EQ.FIN Partners
 Develop and implement all process’s, procedures for national recruitment whilst
aligning with Liberty Life’s corporate governance
 Build a Financial Advisor and Business Principle/Future Franchise Owner teams and
Managing client relations on a national level
 Plan and implement employee retention strategy and growth of existing employee
base
 Plan and implement aggressive new business principle/future franchise owner
acquisition strategies (Head-Hunting)
 Designing or revising application forms and other relevant recruitment
documentation
 Preparing other recruitment material depending on the business requirement
 Weekly and monthly reporting completed for Board Meetings
 Provide training and mentorship to all Business Principles and Franchise Owners on
selection and appointment of Financial Advisors
 Conduct competency based interviews with future Franchise Owners as per the
Standard Operating Guidelines
 Follow the correct credit process for all new employees
 Conduct Panel Interviews with Franchise Owners to ensure the correct candidate is
selected
 Travel to relevant region where assistance is needed
Name of Employer:
Intuate Group
Position Held:
Head of Recruitment
Date Employed:
January 2011 till Present

6. 6
Core Function:
 Contract Management
 Service and Delivery Management
 Recruitment and Selection Management
 Business Development
Key Accountabilities: Recruitment and Selection (Internal and External)
 Develop, implement and maintain best recruitment practices
 Providing professional support and advice on recruitment to line and departmental
managers
 Preparing job descriptions and person specifications on a clients request
 Approve job advertisements and deciding how and where jobs are advertised
 Designing or revising application forms and other relevant recruitment
documentation
 Preparing other recruitment material depending on the business requirement
 Developing creative recruitment solutions if the organisation is experiencing
difficulties in attracting the appropriate level and quality of staff
 Devising, running and evaluating selection processes including interviews and tests
 Keeping up to date with current employment legislation and ensuring that line
managers are effectively briefed on any relevant changes
 Training other recruitment consultants in interviewing techniques
 Conduct cost-and time-effective operational recruitment activities: Pre-offer checks,
offer preparation, negotiation and appointment
 Assist HR Business Partners
 Oversee recruitment approval management for the internal and external clients
 Provide recruitment-related analytics/reports for the key stakeholders within the
business
 Design and implement employer branding strategies to attract top caliber talent
 Develop yearly budget and monthly management thereof
 Gain the trust of and buy-in/support of internal and external client
 Visibly demonstrate a professional and competent approach and able to:
o Be self managed and motivated
o Have a positive approach and attitude
KEY RESPONSIBILITIES: Contract Management
 Create and be accountable for all client proposals, contracts and any further
documentation, following Intuate Group procedure
 Monitoring the contractor’s progress and performance to ensure they conform
to the clients requirements

7. 7
 Oversee timesheet and invoice submissions to authorise payments consistent
with the contract terms
 Exercising involvement, as appropriate, where a contractor’s performance is
deficient
 Resolving disputes, queries and requests in a timely manner
 Maintaining appropriate records (All contractor administration)
 Meeting with the contractor on a regular basis to review progress, discuss
problems and consider necessary changes
 Establishing scope of authority, clear lines of communication and reporting and
specific individuals who will interact directly with the contractor
 Establishing control of correspondence, data and reports
 Establishing a procedure, identifying a responsible person and establishing a
timeline for making necessary contract decisions or modifications with Account
Managers
 Support Finance and Account Manager to ensure adherence to broader finance
and risk requirements
 Be able to effectively communicate in an adult to adult manner and maintain
effective relationships with all stakeholder
KEY RESPONSIBILITIES: Business Development
 Presenting Intuate to potential clients through direct communication in face to face
meetings or telephone calls and emails
 Identify and develop business opportunities for Intuate’s creative solutions in
human capital services
 Effectively interact with other departments including the account management and
technical team for new opportunities
 Keeping abreast of issues affecting human capital in companies and the human
capital industry and collecting competitor intelligence
 Confidence to present a tailored presentation to potential client team by effectively
using a range of presentation skills
 Ability to manage and maintain accurate and accessible tailored documentation i.e.
Presentations / proposals to meet clients needs
 Increase the company’s involvement with existing client
 Build referral and lead generation network
Liberty Life
1st
Position: Talent Acquisition Specialist
2nd
Position: Talent Acquisition Centre Manager

8. 8
Name of Employer:
Liberty Life
Position Held:
Talent Acquisition Manager - Gauteng Agency Division
Date Employed:
March 2009 to September 2010
Core Function:
Management, growth and development of Talent Acquisition Specialists
Duties as a Talent Acquisition Manager:
Build a recruitment team for Agency Division and Manage client relations in Gauteng
Plan and implement customer retention strategy and growth of existing client base
Plan and implement aggressive new business acquisition strategies
Develop professional reporting processes and related service improvement projects
Contribute to forecasting of budgets on an annual basis
Develop customer contact strategy and build customer relationships
Develop Business and Operational opportunities with internal and external clients
Drive operational objectives through sing off’s to ensure good quality
Talent sourcing and management
Resolve client concerns, complaints and escalations
Continuous development of business processes
Implement internal and external retention strategies
Performance management
Analysis of Statistical Performance Trends and Process Execution
Development of Service Level Agreements as per Business requirements
Preparation of presentations for national and monthly leader meetings
Engage with support departments to ensure targets are achieved in line with
prescribed standards
Name of Employer:
Liberty Life
Position Held:
Recruitment Specialist / Talent Acquisition Specialist
Date Employed:
2006 October to February 2009
Core Function:
 Source and appoint Comm Only Financial Advisors for Liberty Agency Division

9. 9
 Source and appoint Leaders/Managers for Liberty Life Leadership Academy
 Source and appoint Consultants for High Advice Centre
 Source and appoint Graduates
 Source and appoint Recruitment Specialists
ACHIEVEMENT:
Talent Acquisition Specialist of the Year - 2008
Duties as a Talent Acquisition Specialist:
 Selection of new positive Profile Spec Financial Advisors
 Ensure quality recruits are appointed
 Kept records of all activities and processes followed in the recruitment and selection
process
 Ensured attendance of all training courses by Financial Advisors
 Documenting and completing all necessary recruitment documentation including
contracts
 Administering any examinations as well as changes there to
 Facilitating the successful completion of all required processes until handover of
Financial Advisor to new reporting Manager
 Communicating and obtaining approval for any changes and requests with the
Head of Recruitment as required from time to time
 Reviewing current practices and incorporation of future changes
 Achieving set activity and recruitment targets set from time to time
 Recruitment and selection for various business units when requested
 Sourcing possible candidates through referrals and personal network
 Maintain and adhere to all stipulated recruitment processes
 Training and development of new specialists when appointed
 Responsible for all recruits whilst they are in their training phase
 Establish and maintain relationships with Branch Managers, trainers and other
business units
 Responsible for recommendations to allocate staff to branches
 Prepare presentations for monthly and quarterly meetings
Reason for leaving: Promoted to Department Manager for Agency Division
Name of Employer:
KELLY (Part of the Kelly Group, previously known as the Logical Options Group)
Position Held:
1st
POSITION Recruitment Centre Team Leader
2ND
POSITION Project Account Executive / FNB & Wesbank Project Manager

10. 10
Date Employed:
July 2004 till October 2006
Duties as the Project Manager / Project Account Executive:
Core Function:
 Management of Temps and Project Capacity Growth
 Responsible for managing 103 Temporary Employees and ensuring that their Team
Leader’s are managing them correctly
 Take comprehensive, detailed work orders and inform the client of Kelly’s terms of
service
 Attend meetings with SQM’s (Service Quality Managers) to identify areas of
improvement
 Conduct competency based interviews with candidates as per the Standard
Operating Guidelines
 Follow the correct credit process for all new clients
 Conduct Panel Interviews to ensure the correct candidate is sent to FNB for any
available vacancies
 Thorough research on Adapt and networking with other branches in order to fill
orders
 Handle enquiries from candidates with professionalism and empathy
 Interview candidates in a friendly and professional manner in accordance with the
Standard Operating Guidelines and the Labour Relations Act
 Monitor sources of candidates after acceptance through FNB
 Compile and produce of curriculum vitas as per the Standard Operating Guidelines
 Refer candidates on as many suitable vacancies as possible
 Contact clients immediately after candidate interviews for feedback
 Conduct weekly ring around on active work orders in order to assess the current
status with the client
 Confirm all relevant details i.e. salary, start date etc with both clients and candidates
when making a formal offer
 Collect payment for the placement on the first day of call
 Process filled orders on Adapt as per the process
 Liaise with the temp division for suitable candidates to refer on perm work orders
 Complete daily statistics
 Ensure all interview details are captured onto Adapt
 Ensure the correct processing of invoices on Adapt
 Ensure the credibility of information pertaining to clients and candidates on Adapt
 Conduct regular floor walks as per the standard operating guidelines
 Marketing of top candidates to clients
 Monitor competitor movements and information
 Be aware of all opportunities for increasing the client base and obtaining new
business
 Check leave applications and ensure replacement staff are deployed
 Attend to wage queries
 Delivery of invoices and payment follow-up
 Ensure that all new starters are fully briefed on policies and procedures before
starting their assignments

11. 11
 Coordination and preparation of all meetings for temps
 Ensure all incidents are auctioned immediately taking the necessary steps
 Responsible for performance management
 Payroll coordination
Reason for leaving: Offer received from Liberty Life
Duties as the Recruitment Centre Team Leader:
Core Function:
 Supply all clients with the best recruits through management of recruiters
 Management of recruitment centre
 Ensured that the recruiters took down comprehensive and detailed work orders
 Ensured that competency based interviews with candidates were being conducted
by the Recruiters as per the standard operating guidelines
 Attended site visits to clients with the Project Manager to ensure full knowledge of
the clients recruitment requirements
 Ensured that the recruiters suitably interviewed and assessed candidates according
to our procedure guide
Reason for leaving: Promotion to Project Account Executive / Project Manager
Name of Employer:
Merchants - Dimension Data
Position Held:
Call Centre Supervisor
Date Employed:
September 2003 till June 2004
Core Function:

12. 12
Management, growth and development of Employees
Duties as a Call Centre Supervisor:
 Commercial accountability for each functional area as defined by the operational
budget
 Overall accountability for operational performance as this relates to the key
operational measures including but not limited to:
o Service Level Adherence as defined by target
o Overall team quality performance
o Overall team first call resolution performance
o Average Handle Time (AHT) Management
 Management of Customer Escalations
 Provide operational support to the Head of Operations and the General Manager to
effect performance in a timely and responsible manner
 Lead by example - set a tone for accountability across the business where non-
performance is not tolerated
 Business Development – Existing and New Clients
 Provide strategic direction to Team leaders ensuring any issues raised by them are
investigated and resolved as necessary
 Provide strategic direction to Team Leaders ensuring emphasis on behaviours that
drive performance
 Ensure that team managers and advisors have completed appropriate training to
fulfil their job responsibilities
 Provide statistical performance trends and plans of execution to maintain strong
areas and build on opportunities
 Managed performance, as defined by key performance measures that support the
business.
 Responsible for ensuring that the balanced scorecard and its associated KPI’s as
defined by the executive team are implemented, measured and managed into the
Team Leader and Consultant teams.
 Implemented and administered key operational performance measures across the
business operation.
 Set the direction and tone for leadership and accountability for performance of the
Team Leaders and employees
 Discuss and execute a viable leadership development plans
 Process Implementation
 Project Management
 Recruitment and Interviewing with Quest/Emmanuel’s
 On the job training and mentoring for team managers
 Scheduling
 Quality Assurance
 Performance Management
 Review and approve disciplinary action and attend disciplinary sessions as
appropriate
Achievements
 Supervisor of the month for various months
 Improvement in AOL Technical Division
o Customer Escalations

13. 13
o Customer Complaints
o Customer Correspondence (Email)
o Overflow contingent team
Reason for leaving: Shift/Evening Hours (Example: Started at 01:00am and completed at
10:00am – The Call Centre was operating on USA Day Hours)
Name of Employer:
Glasfit Pty Ltd (Head Office)
Position Held:
1st
POSITION Call Centre Consultant

14. 14
2ND
POSITION Call Centre Team Leader
Date Employed:
January 2001 till May 2003
Duties as the Call Centre Team Leader
Core Function:
 Management of Call Centre Consultants
 General supervision of call centre consultants (20 Seated Call Centre)
 Planning of staff leave, lunches and ensuring that the call centre was efficiently
staffed at all times
 Drawing up presentations for meetings
 Maintained relationships with the relevant Glasfit branches
 Compile all required reports for the IT department on a monthly basis
 Arrange all socials and team building events
 Trained consultants on GPS systems
 Trained and assisted customer care division
 Identify and request different IT training needs for call centre consultant
 Responsible for national after hour duties
 Enforce new procedure’s
 Responsible for all disciplinary action needed within the call centre
Duties as the Call Centre Consultant
Core Function:
 Management of Auto & General Account – Approve and Process Glass Claims
 Receive and log all insurance claims onto the database and assign to the relevant
branches
Name of Employer:
Medicare Weltevreden Pharmacy (During High School)
Position Held:
Sales Consultant
Date Employed:
January 1998 till November 2000
Core Function:
September2011

15. 15
Sales
Duties as a Call Centre Supervisor:
 Serving customers
 Cash and account sales
 Marking and packing stock
 Handing out prescriptions when completed by Pharmacist
 Various other duties when required
Education Portfolio
 National Wealth Management Diploma
From January 2015 till Present

16. 16
o Sales and Financial Planning
o Ethics
o Current Trends
o FAIS and FICA
o Life Insurance Products
 IMM: Institute of Marketing Management
From 2003 Till 2005
 UNISA: HR
National Diploma in Human Resource Management
From January 2007 till July 2010
 High School – Randburg High School
o Maths
o Science
o Business Economics
o Biology
o English
o Afrikaans
Computer Literacy
Excel
MS Word
Outlook
PowerPoint
Windows
Software and Systems knowledge
 Avaya Call Management System
 Adapt Recruitment Tool
 Blueprint V3