Lander Associates, established in 1997, is an international training and performance development specialist to the professional recruitment sector and beyond.

1. Capability Document

2. About Lander Associates
International Training and Performance Development Specialists
to the Professional Recruitment Sector
Working with you as external experts re-enforcing your message,
upskilling a team or individual or supporting and developing
management teams, Lander Associates offer a completely tailored
service. Whether in-company partnership, contingency or individual
places on open courses our bespoke training will address your specific
needs and reflect your company culture.
Established in 1997, Fiona Lander, REC and CIPD Fellow, leads a team
of highly skilled trainers all with previous recruitment experience and
supported by an efficient operations team at the UK Head Office.
Our aim is to design, deliver and manage innovative training solutions
and development programmes which offer return on your investment
and make a real difference to your bottom line.
flexible solutions for
your business needs
What we offer
A complete range of training and development
programmes, courses and workshops including:
Leadership
- Effective Leadership
- Performance Management
Recruitment skills
- Induction training
- Interviewing techniques
- Headhunting and search
- Advanced recruitment skills
Sales skills – from basic to advanced
- Telesales
- Client meetings
- Client presentations
Lander Associates really feel - Negotiations
more like a part of the Hewett Customer relationship management and NLP
team than an external supplier.
Running a successful temps/contracts desk
If you want a training partner
Key account management
you can rely on, then Lander
Associates comes highly
recommended
Louise Hewett, MD,
Hewett Recruitment

3. Partnership Programmes
The Process
Assess the needs of both the organisation and the individuals
 Lander Associates have
Design a tailored strategy; including modular skills development
 been a true training
workshops and courses for all skill levels partner in our people
Offer one to one coaching, management consultancy and senior level
 development over the
mentoring supplement a comprehensive leadership development past five years.
programme This training really works!
Deliver in-company bespoke events, as well as tapping into appropriate
 Steve Cox MD,
open courses Spinnaker Consulting
The programme has a positive impact on the achievement of the company
objectives and links into appraisal systems, performance review, reward and
recognition strategies and career development.
Working in close partnership is essential to maximise on the success of this
unique approach to performance enhancement. It’s really about taking
training and development consultancy to the next level - we are acting as an
extension of your company’s own brand, making it a highly cost effective
resource with a real measurable return on investment.
your business...
will never be the same
Management Consultancy
As part of your programme our management consultancy can help support
individuals or teams of senior management.
Often working with the Managing Director, Partners, Operational Directors I have only positive things
and the Board of Directors, our highly experienced practitioners will facilitate to say about the training
meetings, instigate change programmes, offer guidance and challenge received to date from
complacency. Lander Associates.
The feedback from
our employees, at all
levels, has been fantastic.
As a result, the CEO and
I have noticed after only 10
weeks, behavioural
changes which we are
confident are having a
positive impact
on our business.
Highly recommended!
Our main objective is to offer purposeful advice, expertise and specialist Gill Carter, HR Manager,
skills with the aim of creating value, maximising growth and improving Capital International IT Staffing
business performance.

4. Contingency Training
Working in close partnership is essential to meet and exceed the expectations
of participants and to ensure that the training ‘hits the nail squarely on the head’.
You can have your own tailor made training when you want it and where you need it,
delivered by experts quickly and effectively.
hits the nail...
squarely on the head
The Process
Understand the needs of both the organisation and the individuals

Design a specific tailored short course, workshop or coaching session

Prepare comprehensive support materials for the delegates

Deliver in-company bespoke session

Feedback to managers to help support the application of the training back in the business

In-company, customised training days can have high impact on motivation and skill levels for both teams
and individuals. In the current market place people are facing unfamiliar challenges and whilst they often
have the skills or competencies in place, they don’t necessarily know how to apply them in a different
situation.
Whether in the form of a bespoke short course or workshop or as one to one coaching sessions there is
great value in bringing in external experts to re–enforce a message, up-skill a team or individual, or support
and develop a management team.
If you have identified a skills or knowledge gap in a team or individuals, having a custom-built session
designed and delivered especially to suit your company, market sector, culture and approach can quickly
bridge the gap and provide renewed confidence and enthusiasm.
Equips a consultant with the right tools
and confidence to take on the market.
Casey Young - Pentasia

5. Open Courses
Our open courses are perfect for training individuals or small numbers of people in the
key skills needed to be successful in recruitment, sales and leadership.
Held in stunning venues in London and country wide, our flexible programme is
continually reviewed and updated to meet current market conditions and demand, with
schedules published quarterly. Combining leading edge training methods with customer
feedback at all levels, enhances the quality and the relevance of content. Lander
Associates senior training consultants have extensive recruitment experience and adopt
a consistent approach yet each adds their own individual style to the dynamic delivery.
Course price includes:
Individual pre course call to each delegate by the trainer to discuss personal
objectives and expectations
Handout packs, PowerPoint presentation slides and course materials
Refreshments and lunch
Post course feedback to both delegate and manager
On-going, unlimited telephone advice and support
Our open short courses include:
Fast Track Induction
A unique opportunity to equip new team members
with the vital skills they need every day. The course
focuses on the core recruitment skills and critical
commercial issues that make consultants effective
and productive as quickly as possible. The three day
course for a maximum of 12 participants (so that
each receives personal attention), includes: Performance Management
Proactive sales planning
 This intense course provides a range of useful tools for
busy managers and team leaders to help deliver high
Qualifying vacancies

performance through their team. The programme is packed
 A-Z of the placement process
The
with detailed, practical techniques and provides an action
Sourcing, profiling and qualifying candidates
 plan to get the best results from individuals and teams.
Marketing placeable candidates
 Designed specifically for the recruitment industry with real
Controlling the recruitment process
 examples that managers face every day.
Negotiation

Planning to meet targets
 Performance planning for teams and individuals

Time management
 Setting performance standards and objectives

Overcoming objections
 Identifying capability and skill requirements

Interviewing techniques
 Measuring performance – monitoring and evaluating

Closing
 Managing performance – motivating and empowering

Conducting performance reviews

Managing performance – dealing with poor performance

Improving performance – coaching and delegating

Building high performance teams

Leading for performance


6. Our Vision
Our vision is to grow as an international training and performance
development specialist in selected markets, whilst maintaining our
specialisation and leadership status within the professional
recruitment sector, with a reputation to reflect this
We aim to offer a unique service and solution portfolio with unrivalled
quality standards to clients both in the UK and internationally while
striving to create a fun, open, flexible and adaptable culture. We see
our customers as not only our clients and delegates but also our
suppliers, strategic alliances, service providers and the team
themselves. We want to work with like-minded people and build strong
customer relationships that will enable us to maximise on our existing
successes and together achieve new ones.
pride in the Lander
Associates badge
Our Values
Partnership - whether our clients are with us for one day
or one year we work in true partnership with them, taking
responsibility for our actions and shared ownership for
desired outcomes.
Fun, friendly and energetic – work is a huge part of our
daily lives so we make it somewhere we want to be.
Caring and respectful – to our clients, our suppliers and
each other.
Service and quality – providing world-class training and
development, setting the highest standards and constantly
striving to do better. A level of service our people strive to
deliver and our clients will want to talk about.
Communication and listening – transparent, honest
and open; vital for all stakeholders and for the business to
Lander Associates were very continue to succeed.
professional and also unique – Honesty, trust and reliability – our clients can rely on
they impressed me as it wasn’t us to deliver what we promise. Rigorous confidentiality.
the ‘typical’ training course.
Ownership and engagement – we are passionate
Excellent, a good choice for about Lander Associates, being able to make a difference
any international company. and taking pride in everything we do.
Jennifer Barker - Euro London
Innovative – creative, original ideas to enhance
performance in our clients' companies.
Green – our planet is important so we have an extensive
Corporate Social responsibility strategy in place.
Success and profit – essential to creating capital for
growth, prosperity, opportunity, job satisfaction and job
security.

7. Why we stand out
Innovative VMA Selection has worked with Lander Associates over the past
few years to develop our growing team of specialist recruitment
consultants. Having discussed our key training needs, Lander
supplied an ongoing programme to support our objectives and
provide the knowledge framework to help enable our consultants to
realize their full potential. The success of our business is due to
Dynamic having a team of experienced and motivated consultants and we
believe that regular training plays a key role in this.
Claire Tuffin, MD - VMA Selection
We believe that the provided care before and after
training sessions was a true added value for our company.
Eva Gombas, MD - Arthur Hunt Group
Companies I have been involved in over the several years have
worked with Fiona and her team in a variety of different training and
management development activities. Their service has been
innovative, committed and productive; I have no hesitation in
continuing to recommend Fiona and Lander Associates.
Graham Palfery-Smith, MD – gjps.net ltd Caring
Inspirational Committed
Source engaged Lander Associates mid 2008, when we realised that we needed to up skill our teams, to
enable them to cope in a market that was less than stable. The assistance that we received in terms of the
initial consultation to scope out our requirements, through the planning of our bespoke programme and to
the execution of the courses to our Consultants was an experience that we found both straight forward and
pleasurable to engage in! In addition to new skills for the Consultants, both Management and Director level
programmes were also entered into by the business - these were invaluable in fine tuning our skills to
guide our teams through the 'choppy waters'. Fiona and her team are professional, diligent and their
process driven, yet dynamic approach has invigorated our Consultants motivation and their desks!
Annika de Friend and Jonathan Lindon, Directors – Source Personnel

8. Locations
We work with clients throughout the UK and around the world including Europe, Russia
and Australia.
Individually tailored programmes are usually held either at your site or at our dedicated
training centres. However, we can also arrange alternative venues and locations to suit
you in the UK, Europe or further afield.
Open courses are held in either our central London venue or in major cities around the UK.
Our Charges
We treat all clients individually and work closely with your finance team to create a flexible payment
scheme to best suit your needs. With this in place, you can be assured of a cost effective solution
through quality training and development.
References
Spinnaker Consulting (Marine)
Steve Cox - Managing Director Tel: 01702 480142
Capital International IT Staffing Limited (IT/Telecoms)
Nick Butcher - CEO Tel: 01444 235577
Sellick Partnership (Finance, Legal and education)
Jo Sellick - Managing Director Tel: 0161 8341642
Euro London Appointments (Multilingual)
David Shacklock - Managing Director Tel:020 7583 0180
Recruitment International
(Oil/Engineering - Middle East, Commercial/Sales/Technical - Central Eastern Europe) Tel: +420 25753 2832
Elwyn Williams - Managing Director
Hobson Prior (Pharmaceutical)
Matthew Perrett - Managing Director Tel: 01892 612612
Montreal (IT)
David Thuillier - Sales Director Tel: 020 7256 5656
STR Group - (Technical and Healthcare)
Richard Crawley - Managing Director Tel: 0870 6009899
Arrows Group - (Technology and Healthcare)
Adrian Treacy and James Parsons - Joint Managing Directors Tel: 0870 1420080
Getting started
www.landerassociates.co.uk
Jarman House
julia@landerassociates.co.uk
42 High Street
Skype: fi.lander
Redbourn
Follow us on www.twitter.com/landerassoc
AL3 7LN
Tel: +44 (0) 1582 791 838
Fax: +44 (0) 1582 794 485