The document provides information about training courses offered by Ghana HR Solutions. It begins with the company's vision and mission statements. It then describes that the training courses are interactive, facilitated by experienced trainers, and begin with a needs assessment. A variety of open-house and in-house courses are offered covering topics like leadership, management, personal development, sales and more. The document provides an overview and objectives for some sample courses and concludes with contact information.

1. TRAININGBROCHURE

2. Vision
VISION
To be the recognised Consultancy Firm with the highest ethical standard that
delivers unrivaled superior service to our customers.
MISSION
Our mission is to provide a service that is consummate in improving the
effectiveness and competence of our client's people. We strictly adhere to global
standards and continuously provide our stakeholders with a platform for
expressing themselves in the most innovative way. We strive to improv
e the economy of our clients by partnering them in their quest to be the best.

3. Ghana HR Solutions’s training services help organisations develop their
important asset: their people. We offer highly effective training courses run by
our highly experienced and reputable facilitators. Our training courses are
interactive, fun filled, and stimulate discussions and ideas.
Our training courses begin with a needs assessment, by which we try to uncover
the most complex needs and try to identify the crucial business skill that is
holding a particular business back.
We run In-House and Open-House training courses. Our open house courses
address everyday business problems like Customer Service, Teamwork Skills,
andTime Management Skills among others.
OURAPPROACH
 Lectures
 Discussions
 IndividualActivities
 Group Case Studies
 Video/AudioTapes
 Role Plays
 Individual/Group Presentations
 Questionnaires
 GroupActivities
 Exercises
Training

4. What we value most as a firm is the feedback we get from our clients/participants. We
conduct comprehensive course evaluation after every course/session, to make sure
that our courses make the right impact as we intended it to.
Contact us with your training needs, shortcomings and organisational deficiencies
and we will collaborate with you in finding solutions to them.
The courses below are just a few of our training courses.
Look out for our public courses. Update yourself by requesting for our public courses
calendar.
www.ghanahrsolutions.com
Feedback

5. Our Services
ORGANISATINALTRAINING & DEVELOPMENT
Effective, efficient and self-motivated workforce working to their full potential are
fundamentals for any successful organisation.
GhanaHR Consult's training services help organisations develop their important
asset: their people. GhanaHR offers highly effective training courses run by our
highly experienced and reputable facilitators. Our training courses are
interactive, fun filled, stimulate discussions and ideas providing participants with
the technical-know-how which serves as an impetus for achieving greater
results.
All our training programmes begin with a needs assessment. With the GHR
Assessment tool we try to uncover the most complex needs and try to identify the
crucial business-skill- gaps that are holding ones business back.
We run In-House and Open-House training courses. Our open house
courses address everyday business problems like Customer Service,
Teamwork Skill, andTime Management Skills among others. Our Open
house training provides a platform for:
 Sharing ideas from a broad perspective
 Networking
 Getting an insight into other peoples experiences
 Opportunities to Share your company's experience & challenges.
Our in-house training allows for:
 Tailored courses to cater for specific needs
 Substantive Savings - Cost Effective-
 Customised Solutions to cater for organisational problems.
 ADiscussion of confidential business strategy
 Self Confidence- People learn with their colleagues and so are more
comfortable.

6. Courses
Personal Development Course
Personal Development Course Secretarial & Support
Excel Courses
 Effective communication skills
 Time Management
 Personal Grooming
 Presentation Skills
 Managing Stress
 Speaking in Public
 Networking-Business Connections that work
 Teamwork Skills
 Facillitaion Skills
 Performance Management
 Business Succession Planning
 Recruitment - Finding and Keeping The Right
People
 Customer Service
 Teambuilding
 Effective Leadership Skills
 Conflict Resolution
 Employee Retention
 Change and Development
 Organisational Culture
 Motivation
 Office Management
 Administrative Skills
 Essential Skills for the Proactive Receptionist
 Presenting Like a Pro
 Personal Coaching for Administrative Staff
 Introduction to Excel
 Excel for Database Management
 System Design and development in Excel

7. Courses
Management & Supervisory Course
Specialised Courses
Sales/Marketing Course
Marketing & Sales Course
 Negotiation Skills
 Effective Leadership Skills
 Effective Delegation
 Budget Control
 Managing Diverse Employees
 Ethics and Social Responsibility
 Mentorship
 Coaching
 Critical Elements of Occupational Health and Safety
 Succession Planning
 Organisational Strategy Formulation and
Implementation
 Starting and Managing A Small Business- An Insight
 Networking: Business Connections That Work
 Elements of Effective Security Guarding
 Selling Skills
 Presentation Skills
 Call Centre Training
 Pricing Strategy
 Customer Relations
 Presentation Skills
 Effective Selling & Relationship Building
 Effective Negotiation Skills
 Personal grooming
 Emotional Intelligence
 Call Centre Training
 Pricing Strategy
 Customer Relations

8. Courses
Management & Leadership Development
Financial Management Course Others
 Effective Supervision for Efficiency
 Developing Leadership Skills
 Effective People and Team Management
 Leadership Team Building
 Effective Decision Making
 Problem Solving
 Strategic Development Course for Branch Managers
(Retail Banking)
 Corporate Credit/Loan Origination Workshop/Course
 Accounting for Non-Accountants
 Finance for Non Finance Managers
 Risk Management
 Loan Management
 Retirement planing
 Entrepreneurship
 Cultural Orientation Workshop
 Entrepreneurship and Health
 For retirees
NOTE: MORE TRAINING CAN BE ORGANISED DEPENDING ON OUR CLIENTS NEEDS
CONTACT US FOR FULL COURSE DETAILS AND DESCRIPTION

9. Cost Implication for Training Programs
TRAINING PROGRAM NUMBER OF
DAYS
CLASS
SIZE
COST PER
PARTICIPANT
TRAINING METHODOLOGY
PERSONAL DEVELOPMENT
COURSES
2 Days 25-30 GH¢ 550
Lectures, group discussion,
Exercises, action planning.
HUMAN RESOURCE
COURSES
2Days 25-30 GH¢ 550
Lectures, group discussion,
Exercises, action planning.
SECRETARIAL COURSES 2 Days 25-30 GH¢ 550
Lectures, group discussion,
Exercises, action planning.
SALES/MARKETING 2 Days 25-30 GH¢ 550
Lectures, group discussion,
Exercises, action planning.
MANAGEMENT AND
LEADERSHIP DEVT.
COURSES
2-3 Days 25-30 From GH¢ 550
Lectures, group discussion,
Exercises, action planning.
SPECIALISED COURSES 2 Days 25-30 GH¢ 550
Lectures, group discussion,
Exercises, action planning.
FINANCIAL MANAGEMENT
COURSES
From 2 To 5 Days 25-30 From GH¢ 550
Lectures, group discussion,
Exercises, action planning.
ALL COURSES INCLUDE COURSE MATERIALS, CERTIFICATE, LUNCH AND TWO COFFEE BREAKS. COSTS WILL CHANGE IF CLASS SIZE,
NO OF DAYS ETC CHANGES. COSTS WILL ALSO CHANGE DEPENDING ON THE PROVISION OF LOGISTICS BY CLIENTS
COSTS ARE NEGOTIABLE. NUMBER OF DAYS AND COSTS MAY CHANGE DEPENDING ON CLIENT NEEDS.

10. Effective Leadership Skills
COURSE SYNOPSIS
EFFECTIVE LEADERSHIPSKILLS
There is probably no topic more important to businesses today than leadership.
The concept continues to evolve as the needs of organisations change. Rapid
technological changes,globalisation, changing employee values tend to affect
leadership so much so that leaders must evolve to reflect these changes in order
to bring out the best in their followers and consequently enhance organisational
effectiveness.
GhanaHR Leadership course revolve around three aspects; people, influence
and goals. Leadership involves people, involves the use of influence and is used
to attain goals. This interactive course covers all of the essentials of today’s
leaders and is delivered on the premise that effective leadership brings out the
best in every member of the organisation.
Course Objectives:
At the end of the programme, you will be able to:
 Identify the personal characteristics associated with effective leaders
 Understand the five sources of power and how they influence subordinates
behaviour.
 Gain an insight into the leader behaviours of initiating structure and
consideration and when to use them.
 Understand the path-goal model of leadership.
 Experience innovative approaches to leadership in the new workplace.
 Strengthen your technique for managing the performance of the team
 Improve your ability to effectively communicate with your team.
 Have an action plan on how they can release their leadership potential.
Course Overview
1. The Nature of Leadership
2. Leadership vrs Management
3. Leadership Traits
4. Approaches to Leadership
5. Change Leadership
6. Team Development
7. Motivating Subordinates
8. Crises Management
9. Leading the New workplace
10. Decision Making
11. Feedback
12. Situational Theory( Hersey and Blanchard)

11. Performance
Management Course
Managing performance is a fundamental part of the Manager and Supervisor’s
role.Apowerful tool not only for improving the performance of employees
and encouraging personal development, but also for ensuring that the
organisation meets its business objectives and plans. Performance
Management entails striking a balance between Compensation and
Accountability.An effective performance management process, whiles
requiring time and effort to implement can save time and energy and focus
on bringing the best out of employees.
Course Objectives:
At the end of the programme, participants will be able to
 Understand the aims of performance management
 Identify acceptable standards of performance
 Set SMARTGoals
 Conduct effective performance review
 Have a better knowledge of motivational tools and techniques
 Clarify job objectives of employees
 Give effective feedback that motivates subordinates
 Develop Skills and techniques to address poor performance•
 To adopt the three phase model for ensuring peak performance
i. Phase 1 – Preparation
ii. Phase 2 –Activation
iii. Phase 3- Evaluation
Course Overview:
 Performance Management Defined
 Setting Goals and Objectives
 Communicating Ideas
 Adopting a Leadership Style
 Motivating Employees
 Performance Review
 Feedback
 Three Phase Model of Performance.

12. Team Building Skills
The era for a top-down decision making has passed, it has been replaced by a
more effective system in which people at all levels are expected to contribute
to every aspect of their organisation .Team building is a way to bring out the
power of collaboration among individuals to achieve specific goals. It’s a
proven method for blending talents, skills and the inherent creativity of
diverse people. The idea is to have shared goals, values to which all team
members are committed. It is a means for actualising co-operation, which is at
the heart of every decision making process. Team building is helping people to
understand that they are greater collectively than individually.
Course Objectives:
At the end of the course participants will be able to
 Distinguish between a group and a team
 Understand the team building process (Forming, Storming, Norming,
Performing)
 Identify team strengths and ways for improvements
 Resolve conflicts within the team
 Dealing with negativity within the team
 Build Team Trust
 Improve Communication within the team
 Identify your team player style (Glen Parker Team Player Survey)
 Collaborate effectively to achieve results
 Draw an action plan for adopting the tools for effective team building.
Course Overview
 Team building Objectives
 Difference between a group and a Team
 Types of Teams
 Effective Leadership- Important for high performing team
 The four Basic Behavioural style
 Identifying team player styles (Glen Parker Team Player Survey)
 Why Teams don’t work
 Improving productivity through teams
 Team conflicts and Management
 Team Composition
 Communication in Teams
 Delegation

13. Occupational Health
& Safety
Health and Safety and Successful business or organisation performance are
complimentary.
Occupational Health and Safety aims to promote and secure the safety
and health of people at work by getting rid of, reducing or controlling hazards to
the workplace. Generally, Occupational Health and Safety entails a protection
for every worker, a duty of care and responsibility for safety, consultation by
means of committees or safety representatives discussing and resolving
workplace health and safety issues and finally penalties, and fines for not
following health and safety directives and legislation.
As with all part of business/organisation practice, to manage health and safety,
one needs to plan, deliver, check quality and take stock to see what can be
improved. Unlike other business functions, the consequences of getting it wrong
may literally be fatal.
The TrainHR Occupational Health and Safety Course will provide participants
with the basic tools/skills for ensuring a safe and healthy work environment.
Course Objectives:
 At the end of the course participants will be able to....
 Understand the six objectives of Health and Safety Management
 The five key elements of Health and Safety Management
 Develop Safety Policies and Procedures
 Conduct Risk assessment in the work place in relation to Hazards and
Accidents.
 Develop Health and Safety programmes
 Identify hazards and deal with them
Course Overview
 Defining Health and Safety
 Key Elements of Successful Health and Safety
 Definition of Terms
 Why we need Health and Safety
 The Cost of Negligence
 Hazards
 Simple Hazard identification Tools
 Risk Assessment
 Risk Assessment Matrix
 Accidents
 Fire Safety and Prevention
 Fire Safety- Issues
 Introduction to Fire Extinguishers
 Introduction to Manual Handling
 First Aid at the Workplace

14. Networking: Business
Connections That Work
‘It is who you know that really matters’ so goes the saying. The importance of
networking in business circles cannot be over-emphasised. Trainhr Networking
course provides an insight into the intricate steps of professional and personal
relationship building. Businesses today rely more on people skills than on
qualification and experience. No matter how brilliant a person is, to get ahead,
there is the need for great connection. It is the power of personal connections
that underpins business success today.
A staggering 97% of professionals believe it’s who you know, rather than what
you know, that is important. Working away for hours on end at ones desk is no
longer enough- you need to get out and get connected!
Course Objectives
 At the end of the course you will be able to
 Appreciate the value of Excellent Personal Contacts
 Make corporate connections work for you
 Identify the key players in your chosen career path
 Adopt effective persuasion techniques
 Build relationships with difficult people
 Adopt the five rules for advance relationship building skills
 Improve your communication skills
 Put the three stage plan of networking to practice.
Course Overview
 Who Needs Business Connection Anyway?
 The Value of Excellent Personal Contacts
 he Three Stage plan to networking
 The Art of Communication in Networking
 Techniques for Keeping up Appearances
 Relationships, Referrals, Results, Rewards
 Being Persuasive in Relationships
 The RAPPORT principle

15. Small Business Start-up
and Management
The process of initiating a business venture, organising the necessary
resources and assuming the associated risks and rewards can be very
convoluted if not daunting. An entrepreneur must be able to recognise a viable
idea for a business product or service and be able to carry it out.
It also means being able to find and assemble the necessary resourcesmoney,
people, machinery, and location to undertake the business venture.
This two day course will seek to equip you with the necessary
tools for starting a small business by understanding risks and reaping rewards of
the business.
Course Objective:
At the end of the course participants will be able to...
 Understand the importance of developing ideas for practice
 Understand the planning necessary to undertake a new business venture
 Identify personality Characteristics of a typical Entrepreneur
 Adopt the Five Stages of Growth for a Business Venture
 Effectively Manage a Growing Business
 Develop Effective Partnerships
 Explore different sources of finance
 Explore how the Management Functions of Planning, Organising, Leading
and Controlling apply to a growing Company
Course Overview
 Entrepreneurship, what is it?
 Factors to consider when starting a business
 Understanding your industry of operation
 Entrepreneurship today
 Traits of a good Entrepreneur
 Translating a new Business Idea
 Developing a business plan
 Dealing with legalities
 Financial Management
 Market Entry Strategy
 Small Businesses and the internet
 Managing Growth

16. Induction and Employee
Handbook
Induction is the process for introducing new employees to their work environment. It extends
from the moment the prospective employee reads the advertisement for the position and
fuses with their training and development as part of the organisation. An induction is
supposed to improve the motivation of new employees by helping them to quickly assimilate
the work place culture, as well as their knowledge of the product and services provided by
the organisation and their systems in place. An induction is meant to boost confidence and
improve work quality and productivity, as well as helping to reduce high staff turnover which
can be very costly.
GhanaHR induction involves an elaborate process meant to help the new employees settle
in, help them understand their responsibilities and what is expected of them, and ensures
that the employer receives the benefits of the new employee as quickly as possible.
We structure our process to be flexible and interesting; employee centred and meets equal
opportunities requirements. We do this in collaboration with our clients by understanding
their corporate vision, mission, values and culture and incorporate them into our courses with
the objective of motivating the new employee and go on to retain them.
The GhanaHR induction will engage your new employees and challenge them to give off
their best by being part of your organisation. Once completed, we undertake a
comprehensive evaluation system to ensure that our process made the right impact.
To discuss your induction needs with us, contact us for a discussion on how we can be of
service to you. Choose any of our courses and let us know what your needs are. We exist to
serve you for that win-win situation we talk about.

17. website & emailtelephone address location
0302-797-657
0200-181-695
P.O. Box TS 410
Teshie-Accra
www.ghanahrsolutions.com
info@ghanahrsolutions.com
1st Otwe street,
Labadi-Accra