Kyrillidou Session One NISO Training Assessment Practices

This presentation was provided by Martha Kyrillidou of QualityMetrics, LLC during the initial session of the NISO Training Series, Assessment Practices and Metrics for the 21st Century, held on Friday, October 19, 2018.

Education

NISO Training Series
ASSESSMENT PRACTICES AND METRICS
FOR
THE 21ST CENTURY
Martha Kyrillidou, Ph.D., MLS, MEd
QUALITYMETRICS, LLC
Helping libraries and information providers achieve success
www.qualitymetricsllc.com
#assessment21 @nisoinfo @qualitymetrics1 @Kyrillidou
OCT 19, 2018

Our Series Is … and Is Not
• Address broad advanced themes about key assessment issues that you
are facing in your organization and give you ideas for moving forward
strategically
• A series with a strategic and broad focus, but is not training for in-depth
or hands-on assessment methods
• Enable you to begin thinking about a new kind of assessment plan and
new approaches to some ideas you have, but is not a complete planning
exercise
• Introduce you to new resources, particularly new colleagues, that may
be of assistance to you in the future, but is not a consultation to
address your key assessment issue(s)
• Challenge you to think broadly and creatively

Guest Lecturers
Martha Kyrillidou, QualityMetrics LLC
Starr Hoffman, University of Nevada – Las Vegas
Frankie Wilson, Bodleian Library, Oxford University
Rachel Lewellen, Harvard
Sarah Murphy, Ohio State
Steven Braun, Northeastern
Nancy Turner, Temple
Charles Watkinson, University of Michigan

Skeptical Homer
•“Oh, people can come up
with statistics to prove
anything Kent
[Brockman]. 14% of
people know that.”
•“Facts are meaningless.
You could use facts to
prove anything that's
even remotely true!”
• Homer Simpson

It ain’t what you don’t know
that gets you into trouble
It’s what you know for sure
that just ain’t so
-- Mark Twain

Structure Culture
Open
Transparent
Trustworthy
Excellent
High Quality
Inspiring

Structure
Systems
Finance
Communications
Project
Management
Human
Resources
Development
Operations

Information Crossroads
Strategic Planning
Leadership Development
Financial and HR Systems Improvements
Information Technology
Staffing
Collections
Old, New, and Emerging Services

Assessment is a structured process to:
•Learn about and from our communities
•Use data for effective management &
decision-making
•Communicate with customers & stakeholders
•Seek opportunities for collaboration &
comparisons
•Help demonstrate library value

Culture of Assessment
Assessment is evident in our planning documents such as strategic plans
Assessment is a campus priority
Administrators/managers are committed to supporting assessment
Staff accepts responsibility for assessment activities
There is support and rewards for staff who engage in assessment
Policies and procedures are designed to enable, not inhibit, fulfilling user information
needs
Collaboration and cooperation exists among individuals and departments
My library considers user needs when allocating resources
My library actively cultivates a positive relationship with its users
Assessment leads to results in my library
My library routinely collects, uses, and disseminates meaningful user data/feedback
My library evaluates its operations and programs for quality
Staff have expertise and skills in assessment

QUANTITATIVE
QUALITATIVE
MIXED
DESIGN THINKING

What’s in a name?
Assessment & User Experience
Assessment Analyst & Consultant
Assessment and Data Visualization Analyst
Web Experience Project Lead
Application Development Project Lead
Strategic Planning & Assessment
Collection Evaluation & Assessment
Planning, Marketing & Communication
Acquisitions & Appraisal
Student Success Librarian

Infrastructure
1. What are the current strengths of our
assessment program?
2. What data are useful to you for
decision making?
3. What would you like to see in the
future from the library assessment
program?

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