1. SALEEM AHAMED
E-mail: saleem.ahamed0304@gmail.com~ Mobile: + 91 –9818698836, 9810806152 ~Passport no.: P-7282404
~Warehouse & Inventory Management / Customer Service Management ~
SYNOPSIS
 Offering over 12 years comprehensive experience in Warehouse & Inventory
Operations, Strategic Planning, Customer Service Management, Materials
Management, Vendor Development, and Supplier Management.
 Currently working with Radhakrishna Foodland Pvt. Ltd. as Sr. Executive – Customer
Service & Inventory. On educational front completed M. A. Economics from Ch.
Charan Singh University, Meerut, D J College, Baraut.
 Adroit in Inventory planning, scheduling, forecasting, pattern analysis, deployment,
and reporting.
 Customer Oriented Professional with skills at ensuring speedy resolution of queries
& grievances and maintaining excellent relations with clients to generate avenues
for additional business.
 Experienced in replenishment management, logistics, supply chain environments, as
well as your expertise in stock management, warehousing solutions, and end to end
process design.
 Solidifying staff, client, & third-party relationships through genuine commitment &
ability to deliver on promises.
 Ability to drive resolution, meet deadlines and goals and multitask.
 Inspiring team commitment to development goals through assigning tasks that
maximize individual and team strengths and capture immediate results.
EMPLOYMENT RECITAL
Since 27th Jan’12 ||Radhakrishna Foodland Pvt. Ltd. || Sr. Executive – Customer Service & Inventory Planning
Inventory Management ||Since Mar’14
 Involve in reconciliation of physical stock with the stock in the system
 Supervise the offloading process, the subsequent arrangement of merchandise, material, etc., and consignment so that
it can be accessed and identified easily
 Ensure the correct & timely valuation of the inventory and to be involved in directing and managing procedures
related to offloading, packing and unpacking.
 Responsible for planning inventory of all SKUs and ensuring no stock out as well as weekly Inventory Planning for all
SKU’s considering last week off take.
 Accountable for rolling 3 months forecast to all suppliers every month to ensure the TAT.
 Co-ordination with Logistic Department for timely pickup of material and responsible for generating YTD Sales &
Purchase report every month.
 Timely order generation & co-ordination with the vendors & Logistic Department and accountable for sharing the
consumption report to all suppliers.
 Responsible for preparing Monthly Inbound Vehicle placement plan & sharing the same to logistics dept.
 Handling Inventory of around 350 SKUs & ensure stock level are managed & controlled effectively.
 Conducting Cycle Count on monthly basis over 350 different SKUs and holding high accuracy rate & monitoring high
standards of material handling.
Warehouse Management || Mar’13 to Feb’14
 Handling a team of 8-10 resources in warehousing operations (FCDP + M & R).
 Oversee the arrangement of goods has been done in an orderly system within the stock location system so that the
stock can be stored easily and retrieved whenever there is a requirement as well ensure that the stocks stay physically
protected in the warehouse
 Undertake the function of stock taking and confirm the periodic stock on a regular basis by working closely with the
designated staff members
 Maintain record of receipts as well as issuance of items that are going out of the warehouse so as to ensure accuracy
and completeness.
Customer Service Dept. Jan’12 to Feb’13
 Liable for execution of customer orders which are given by all the stores of Northern & Eastern region.
 Accountable for placing all sales orders of Buns/Fresh Produce, Beverages products and after getting the complete
orders sending them to the vendor for further execution.
CORE SKILLS
Inventory Management
Materials Management
Warehouse Management
Customer Service
Management
Liaison & Coordination
Stock Management
Team Building
Liaison and Coordination

2.  Ensure regular follow up with the Vendor & Logistic Dept. to ensure the delivery on time as well as for all outstation
deliveries until unless vehicle does not reach at the particular destination.
 Attending the customer’s queries & complaints; resolving them in stipulated time frame.
 Responsible for generating the Case Sale Report on daily basis & publish the same to our Internal Logistic Dept.
 Liable for sending purchase order to the Vendors of all required SKUs & generating the Invoices as well.
 Deft with SAP Software and handle inbound-outbound consignment of “Hindustan Unilever” frozen products.
 In Charge for processing credit notes of all Northern Region & regular follow ups with the stores until all pending
credits are not processed.
PREVIOUS ASSIGNMENTS
15th Jun’06 to 31st May’11||ING Life Insurance Co. Ltd. ||Operations Lead (TL) – Field Operations, Customer
Services & Agency Admin.
01st Sep’02 to 12th Jun’06||Max New York Life Insurance Ltd.||Customer Service Executive
AWARDS & ACCOLADES
 Awarded Certificate of Excellence for:
o Max Conversions- Renewal Collection in Oct – Dec’09.
o Achieving the Gold Standard in Quality Checking of Proposal Forms for the month of February-2009.
 Remarkable achievement in terms of maximum no. of ECS in the month of Oct-2006 & Jan-2008 and received an
Appreciation Certificate from RGM over- achieving the target given for ECS.
 Ranked First in the DUM CONTEST which was running across the country for quality checking of the Proposal
Forms, Lowest TAT for discrepancy resolution, Med Desk & for GO Actionable cases from 15th Feb to 31st Mar’06
 Maintained minimum discrepancy Ratio across the country & also established a record of 0% discrepancies for the
month of Aug-Sep-Oct (2005).
PROFESSIONAL DEVELOPMENT
 Certified Course of “P. G. Diploma in Computer Application” from IIS Infotech Ltd.
 Certificate in Computing (CIC) from India Gandhi National Open University, New Delhi.
 Participated in the:
o “LAUNCH PAD” Training Program on Underwriting at ING Life Insurance Co. Ltd.
o “IMPULSE” Training Program on Underwriting, Collection & Policy Servicing (ING Life Insurance Co. Ltd)
Bangalore Office.
o “LEADERSHIP IN EXECELLANCE” Training Program at Radhakrishna Foodland Pvt. Ltd on 8th July’16.
IT SKILLS
 Well versed with:
o Systems: DOS, Win 95/98/2K/ME/XP & Windows for Workgroups.
o Programming & Languages: ‘C’, ‘C++’ & Visual Basic (5.0)
o Database: MS Access, MS Office Suite. Visual Fox Pro (Ver3.0), MS-Access
o S/W: All mail clients. E.g.: OE, Outlook, SAP, Ramco & Net Suite.
ACADEMIA
 1998 M. A. Economics from Ch. Charan Singh University, Meerut, D J College, Baraut
 1996 BSc. (P.C.M.) from Ch. Charan Singh University, Meerut; D J College, Baraut
 1993 12th from U.P. Board Allahabad, U.P.; SVM Inter College
 1991 10th from U.P. Board Allahabad, U.P; SVM Inter College
PERSONAL DETAILS
 Date of Birth: 3rd April, 1976
 Languages Known: Hindi & English