A result-oriented professional with 8 years of rich experience in Multiple Process Improvement Projects based on operational excellence Working as Manager Risk investigations at amazon.com handling a team of 30 direct reportees and supporting a team of 100+ HC
This presentation gives an overview of the proposed activities, recommendations and success factors for a software organization that wishes to implement a process improvement initiative
Highly accomplished procurement/inventory specialist offering 12+ Years of Supply Chain Management experience in leading global & strategic sourcing and procurement for IT / Non-IT projects.Profound ability in striking excellent coordination with all involved divisions within the organization including planning, logistics, materials management and procurement.
Resourceful and diligent problem solver; insightful ability to analyze complex problems to develop corrective action plans with an eye for detail
Visionary Project Leader who builds and leads a cohesive team that works together to achieve the strategic goals of the organization while delivering excellent customer service.
Balanced Scorecard Templates - Version 3Clive Keyte
The Balanced Scorecard is a strategic planning and management method used to align business activities to a vision and strategy of an organisation and improve internal and external communications monitor organisational performance against strategic goals. This presentation contains a set of useful templates
SandFil International is looking for HR Consultants and Corporate Trainers to work as a team to provide total talent management solutions to end clients worldwide especially in Hong Kong, Singapore and UK. We have a business model that helps you to "lock" your client for long term and also create competitive advantage against your competitors. Do contact me for further discussion
This presentation gives an overview of the proposed activities, recommendations and success factors for a software organization that wishes to implement a process improvement initiative
Highly accomplished procurement/inventory specialist offering 12+ Years of Supply Chain Management experience in leading global & strategic sourcing and procurement for IT / Non-IT projects.Profound ability in striking excellent coordination with all involved divisions within the organization including planning, logistics, materials management and procurement.
Resourceful and diligent problem solver; insightful ability to analyze complex problems to develop corrective action plans with an eye for detail
Visionary Project Leader who builds and leads a cohesive team that works together to achieve the strategic goals of the organization while delivering excellent customer service.
Balanced Scorecard Templates - Version 3Clive Keyte
The Balanced Scorecard is a strategic planning and management method used to align business activities to a vision and strategy of an organisation and improve internal and external communications monitor organisational performance against strategic goals. This presentation contains a set of useful templates
SandFil International is looking for HR Consultants and Corporate Trainers to work as a team to provide total talent management solutions to end clients worldwide especially in Hong Kong, Singapore and UK. We have a business model that helps you to "lock" your client for long term and also create competitive advantage against your competitors. Do contact me for further discussion
Operations Head from HP with 22 + years of exp seeking senior level assignmentsHariharavenkataraman V
HARIHARAVENKATARAMAN V
Address: 2A, Andavar Nagar 4th Street, Kodambakkam, Chennai–600024
Contact: +91-9940409674, +91- 9176639696;
Email: hariharv@yahoo.co.in, hariharavishal@gmail.com
https://hariharavishal.wixsite.com/hari
Joining Time: Immediate
Dear Sir/Madam,
I take this opportunity to propose my candidature for "Suitable Opportunity".
Review of my credentials would confirm my association with renowned organizations of diversified business roles for the past more than 22 years. Lastly, I spearheaded as Functional/Operations Head (Manager - Business Operations) with Hewlett Packard (HP), Chennai.
My core competencies are in the domain of Business Operations, Project Management, Transition Management, Employee Engagement, Change Management, Vendor Management, Business Development, Human Resource, General Administration, Customer Satisfaction, Contingency Planning, Budgetary & Cost Control, Financial Operations, Workforce Management and P&L Accountability.
A team builder to the core and a natural motivator, I have constantly instilled confidence among team members to achieve improved levels.
Focused and goal oriented in approach, I have always been able to deliver under challenging work schedules. With fine-tuned technical and managerial skills I feel groomed enough to stake my claim for a senior level assignment.
My enclosed resume shall familiarize you with the details and I shall much appreciate if an occasion is set up for a personal / telephonic interview to explore the possibilities of our further association.
With best regards,
HARIHARAVENKATARAMAN V
enior Consultant: Operational Excellence, Certfied Trainer and Coach : Project management, Lean Managment and Six Sigma, Agile Business.
Encien Dierecteur genneral dans plusieurs entreprise, certifié PMP, Master Black Belt Sigma, Change managment, ISO Project managment Lead Auditor.
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
Make the call, and we can assist you.
408-784-7371
Foodservice Consulting + Design
Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...CIOWomenMagazine
This person is none other than Oprah Winfrey, a highly influential figure whose impact extends beyond television. This article will delve into the remarkable life and lasting legacy of Oprah. Her story serves as a reminder of the importance of perseverance, compassion, and firm determination.
The case study discusses the potential of drone delivery and the challenges that need to be addressed before it becomes widespread.
Key takeaways:
Drone delivery is in its early stages: Amazon's trial in the UK demonstrates the potential for faster deliveries, but it's still limited by regulations and technology.
Regulations are a major hurdle: Safety concerns around drone collisions with airplanes and people have led to restrictions on flight height and location.
Other challenges exist: Who will use drone delivery the most? Is it cost-effective compared to traditional delivery trucks?
Discussion questions:
Managerial challenges: Integrating drones requires planning for new infrastructure, training staff, and navigating regulations. There are also marketing and recruitment considerations specific to this technology.
External forces vary by country: Regulations, consumer acceptance, and infrastructure all differ between countries.
Demographics matter: Younger generations might be more receptive to drone delivery, while older populations might have concerns.
Stakeholders for Amazon: Customers, regulators, aviation authorities, and competitors are all stakeholders. Regulators likely hold the greatest influence as they determine the feasibility of drone delivery.
Artificial intelligence (AI) offers new opportunities to radically reinvent the way we do business. This study explores how CEOs and top decision makers around the world are responding to the transformative potential of AI.
Senior Project and Engineering Leader Jim Smith.pdfJim Smith
I am a Project and Engineering Leader with extensive experience as a Business Operations Leader, Technical Project Manager, Engineering Manager and Operations Experience for Domestic and International companies such as Electrolux, Carrier, and Deutz. I have developed new products using Stage Gate development/MS Project/JIRA, for the pro-duction of Medical Equipment, Large Commercial Refrigeration Systems, Appliances, HVAC, and Diesel engines.
My experience includes:
Managed customized engineered refrigeration system projects with high voltage power panels from quote to ship, coordinating actions between electrical engineering, mechanical design and application engineering, purchasing, production, test, quality assurance and field installation. Managed projects $25k to $1M per project; 4-8 per month. (Hussmann refrigeration)
Successfully developed the $15-20M yearly corporate capital strategy for manufacturing, with the Executive Team and key stakeholders. Created project scope and specifications, business case, ROI, managed project plans with key personnel for nine consumer product manufacturing and distribution sites; to support the company’s strategic sales plan.
Over 15 years of experience managing and developing cost improvement projects with key Stakeholders, site Manufacturing Engineers, Mechanical Engineers, Maintenance, and facility support personnel to optimize pro-duction operations, safety, EHS, and new product development. (BioLab, Deutz, Caire)
Experience working as a Technical Manager developing new products with chemical engineers and packaging engineers to enhance and reduce the cost of retail products. I have led the activities of multiple engineering groups with diverse backgrounds.
Great experience managing the product development of products which utilize complex electrical controls, high voltage power panels, product testing, and commissioning.
Created project scope, business case, ROI for multiple capital projects to support electrotechnical assembly and CPG goods. Identified project cost, risk, success criteria, and performed equipment qualifications. (Carrier, Electrolux, Biolab, Price, Hussmann)
Created detailed projects plans using MS Project, Gant charts in excel, and updated new product development in Jira for stakeholders and project team members including critical path.
Great knowledge of ISO9001, NFPA, OSHA regulations.
User level knowledge of MRP/SAP, MS Project, Powerpoint, Visio, Mastercontrol, JIRA, Power BI and Tableau.
I appreciate your consideration, and look forward to discussing this role with you, and how I can lead your company’s growth and profitability. I can be contacted via LinkedIn via phone or E Mail.
Jim Smith
678-993-7195
jimsmith30024@gmail.com
1. Transaction Risk Management● Ecommerce Buyer fraud/Abuse Investigations/Payment methods● Process /
Operational Excellence● Change Management ● Risk/Quality Analysis● Process training ●Customer service
Effective and accountable in high-profile executive roles: Overcome complex business challenges and make high-stakes
decisions using experience-backed judgment, strong work ethic and irreproachable integrity
Ambassador of change known for successful implementation of performance management in organization by adhering to
organizational policies ensuring individual development monitored as per global standards.
ǁ PROFILE SUMMARY ǁǁǁǁǁǁ
● A result-oriented professional with 8 years of rich experience in Multiple Process Improvement Projects based on
operational excellence initiatives such as cross collaboration between operations and Quality teams, Performance
management standardization, Metric evaluation aimed at achieving organizational goals.
● Pioneered success in leading Teams to prevent , Detect and Mitigate fraud and abuse in E commerce, Quality
enhancement, Dollar loss reduction and productivity improvement using Lean & Six Sigma Methodology as well
as other Process Management tools
● Leading Strategic & Implementable transformation initiatives, creating eligible teams and developing large-scale
solutions based on Agile Methodology for business processes.
● Exceptional in spearheading smooth cross training programs to cross organizational teams & developing
procedures and service standards for business excellence while providing guidance and leadership to staff in
accordance with specified program objectives
● Adept in making decisions regarding the business process to enable end-to-end success through utilization of
business process, common tools and business practices
● Resourceful in steering improvement initiatives with focus on streamlining & managing operations with proactive
planning & introducing new concepts; known for setting out quality standards for various operational areas and
implementing quality systems & procedures to facilitate a high-quality customer experience, while adhering to the SLAs
● Expertise in driving vision, deliverables, Lean Projects, managing cross-functional teams to support business and
ensuring achievement of committed service levels by optimizing utilization of resources, time and money of the
organization
● Hired 50+ Employees meeting all contract obligations.
ǁ AREAS OF EXPERTISE ǁǁǁǁǁǁ
~ Service Delivery – Email operations ~ Escalation Management ~ SLA Administration/ Compliance
~ Change Management ~ Business Process Re-engineering ~ Stakeholder Management
~ Scheduling / Hiring ~ Project Management ~ Quality / Risk Management
ǁ WORK EXPERIENCE ǁǁǁǁǁǁ
May’13 – July’19: Amazon.com, Hyderabad as Manager– Risk Operations
Key Result Areas
● Leading Teams Responsible for positive experience of all the customers who transact online and work towards making
Amazon the most safest and trusted place to transact online
● Leading smooth transition of processes and stabilizing the same; standardizing the process and ensuring compliance
with the guidelines
● Monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to
maximize customer satisfaction level managing a team of 100+ Associates
● Improving the operational systems, processes and policies in support of organizations mission - specifically, support
better management reporting, information flow and management, business process and organizational planning
● Assessing the customer feedback, evaluating areas of improvements & providing critical feedback to the associates on
improvements and achieving higher customer satisfaction matrices
● Imparting continuous on job training to the workforce for accomplishing greater operational effectiveness / efficiency
● Facilitating transition communications including compiling process information for reviews with customer information and
promoting new ideas and innovation for process development & overall organizational progress
● Deploying various methodologies to analyze various processes, recommending modifications to minimize escalations,
realize operational efficiencies.
● Part of hiring team - Conducted interviews for both internal and external hiring and recruited over ~50 potential
employees in walk-ins and campus hiring.
● Managed service operations for rendering and achieving quality services; provided customer support by answering
queries & resolving their issues and ensuring minimum TAT
● Pivotal in conducting employee satisfaction surveys and implementing solutions to improve on satisfaction index through
exclusive feedback mechanisms aimed at improving the transparency between employees and management for a span
of 100 + associates improving employee satisfaction index to above 4 rating out of 5.
Bhanu Kiran IVSS
Mobile: +91 9959392062 |E-Mail: ivssbhanukiran@gmail.com | www.linkedin.com/in/bhanu-kiran-ivss-1990
2. Significant Accomplishments
● Structured and conducted employee engagement & Rewards and Recognition programs aimed at employee satisfaction
quotient for over 300+ associates and supervisors.
● Recommended team building training programs for new joiners; ensured that trainings delivered to the team were put
into effect and feedback was given on the program success, thereby ensuring a transparent review of acquired talent
● Effectuated need-based process modifications after thorough analysis of data to targeting peaks & low volumes
● Implemented Lean methodologies on all Critical to Quality & Critical to Productivity metrics; this was made possible
through adoption of Quality & Training measures, including team meetings and trainings.
● Lead projects with cross functional teams like Instructional design, Product Management and Human Resources
● Evolved multiple efficient plans, aimed at creating domain expertise for cross-utilization of resources
● Successfully implemented operational excellence plans, thereby leading to an increase in efficiency (process and human
resource)
Projects Handled
● Performance Management Standardization- Aimed at improving the quality and productivity of associates in line with
organizational goals and implementing plans for individual growth of associates within the organization.
● GACD Efficiency improvement- Aimed at improving the effective utilization of resources to achieve optimal production
● SLA Improvement and Volume Reduction- Conducted Kaizen activities aimed at decreasing the incoming volumes
and effective handling of contacts received – First contact resolution model which ensured decrease in repeat contacts
by lowering the volumes and improving the SLA levels met.
Aug’11 – Mar’13: Serco BPO Pvt Ltd India, Hyderabad as Sr. Risk Analyst – client – Google Inc.
Key Result Areas
● Assisting in fraud investigations by reviewing accounts and transactions.
● Analyzing various forms of financial payment, fraud and account related abuse.
● Identified dynamic and flexible solutions to ensure that the level of performance is in line with the SLA (Service Level
Agreement)
● Recommended senior management with strong inputs on process improvements, systems & procedures
● Ensured timely submission of operations review and analyzed various reports including process dashboards & team
performance reports
● Drove continuous improvement through actively identifying such opportunities by taking quality initiatives and achieved
high-standard customer satisfaction
● Evaluated effectiveness of training & development programs; formulated or reviewed training strategy and determined
appropriate instructional methodologies and formats to train new and existing associates.
● Created and fostered a healthy environment which facilitated high performance of team members and accomplishments
of organizational goals
Significant Accomplishments
● Pivotal in training and coaching new joiners in the team and in setting up training curriculum to all the new batches.
● Successfully completed JDI (Just Do IT) projects in reduction of risk while processing non retail orders& productivity
improvement for the same.
● Successfully lead a team of 30 in peak season with all the SLA’s met for the season.
ǁ ACADEMIC DETAILS ǁǁǁǁǁǁ
● Bachelors in computer science engineering from JNTU, Hyderabad.
IT Skills: MS-Office (SharePoint, MS Office, Tableau)
ǁ CERTIFICATIONS ǁǁǁǁǁǁ
● Six Sigma Green belt certified
● MIP (Manager Integration Program) – Amazon
● Situational Leadership 2 – Amazon
● MGHD(Hiring Decisions)- Certified-Amazon
ǁ PERSONAL DETAILS ǁǁǁǁǁǁ
Languages Known: English, Hindi and Telugu