S. Alethia Johnson has over 15 years of experience in sales, operations, finance, project management, and information technology. She has held roles such as business analyst, project lead, and operations specialist at Sprint Nextel, where she supervised teams, managed projects, analyzed data, and developed training programs. Prior to Sprint, she worked as an executive advocate at Nextel Communications coordinating escalations for executives.

1. S. ALETHIA JOHNSON
1443 Stoneleigh Way ♦ Stone Mountain, GA 30088
Home: (770) 498-0305 ♦ Email: s.alethia.johnson@gmail.com
SUMMARY
Dedicated and Skilled professional with a solid 15+ years of experience as a contributor to sales, legal,
operations, finance, and information technology. Experienced in go-to market strategies, gathering business
requirements, process improvements, analytics, operating metrics, research, data validation, user training,
and support documentation.
 Business Process Management  Project Management
 User Acceptance Testing (UAT)  Operations Management
 System Implementation/Integration
 Billing/Contract Management
 Intro SQL
 Reporting/Data Analysis
 Customer Relations
 WEM
ACCOMPLISHMENTS
Supervision:
Served as backup supervisor during manager's absence
Training:
Trained co-workers to perform wireless codes requests.
Documentation:
Created Training Wireless and Website Documents for new team members.
Developed and implemented New Hire/Training Agendas for new hires.
Special Project:
Presented high level overview of Company's website functions to new company's Senior Vice-
President.
Managed Executive Escalation Department by oneself for over 1 year until an associate was hired.
PROFESSIONAL EXPERIENCE
SPRINT NEXTEL - Atlanta, GA 2011-Present
Senior Business Analyst/Project Lead – System Operations
 Supervise multiple project teams to address key tasks and escalate process bottlenecks, delays, and/or
critical path analysis.
 Review standard and ad hoc analytic requests from business stakeholders, determine corrective action,
and effectively communicate key findings to senior level management.
 Oversee project planning, validate requirements against strategic goals, and prioritize project objectives
for system rollout timelines.
 Participate in user acceptance testing (UAT) for internal systems enhancements and deployment by
performing periodic audits to ensure adherence to company policies and procedures.
 Manage cross-functional wireless pricing and company intranet website operational processes.
 Develop and deliver user training on applications and processes as they relate to the systems including
new functionality, configuration, and workflow.

2. S. ALETHIA JOHNSON Page 2
SPRINT NEXTEL - Atlanta, GA 2007-2011
Business Analyst – System Operations
 Identified potential gaps/issues and demonstrate a high level of skill by translating the end user business
requirements into workable system processes and solutions.
 Negotiated technical and non-technical solutions that both satisfy the business user and conform to the
technical architecture.
 Monitored data and system trends for anomalous situations and oversees execution of resolution.
 Developed business processes to coordinate contracts and pricing codes efforts.
 Collaborated with project sponsors to determine user requirements/project scope, risk, and urgency.
SPRINT NEXTEL - Atlanta, GA 2004-2007
Operations Specialist – General Business Resource Center
 Collaborated with product managers and system designers to perform the testing of departmental
databases.
 Performed data research from multiple database resources to identify specific trends and forecastvolume
operating metrics (KPI).
 Gathered business requirements, document business processes, and conduct appropriate system
changes or enhancements.
 Captured and summarized client performance benchmarks and best practices and support the
development of case studies and new company offerings.
NEXTEL COMMUNICATIONS - Duluth, GA 2000-2004
Executive Advocate – Executive Escalations
 Coordinated the completion of multiple customer escalations referred by Nextel's executive offices.
 Researched and analyzed complaints provided to the Better Business Bureau, Attorney General Office,
Public Utilities Commission, and summarized progress to senior level management.
 Facilitated weekly project meetings to present key findings, perspectives, and test deliverables.
 Collaborated proactively with regional/ vertical account teams to define performance improvement
strategies and recommendations.
SYSTEMS PROFICIENCY
RightNow CSM Pricing Database Excel
Outlook PowerPoint Microsoft Office
EDUCATION
MASTER OF BUSINESS ADMINSTRATION
HUMAN RESOURCES
American Intercontinental University, Atlanta, GA
BACHELORS OF ARTS
BUSINESS ADMINISTRATION
American Intercontinental University, Atlanta, GA