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Lucy Mathie-Ingram CV
- 1. PERSONAL PROFILE An enthusiasticand hardworking business systems analyst who has a successful record of achieving results for a variety of company clients. Possessing a very good working knowledge of various systems including in house Computer Aided Facilities Management (CAFM), SharePoint, Microsoft Office, Microsoft SQL server and reporting systems. Employing an analytical approach to gathering systemfunctionality to enable successful migration for contract deadlines. AREAS OF EXPERTISE Client relations Stakeholder management System understanding Document compiling Communication CAREER HISTORY BUSINESS ANALYST Iconica April 2015 – November 2015 Working in an IT company that provided systems and services to insurance providers. Working in a strictly regulated environment ensuring that products were kept up to date and within the regulator requirements. Instructing the change to various third parties and liaising with internal developers and testers. Sticking to tight timescales and budgets to keep cos ts at a minimum. Gathering requirements from various departments to understand the change involved. Overseeing the deployment of legislative change Stakeholder identification and management Working on a variety of changes and projects designed to increase policy holder understanding and business profit Responsible for project progress reports to senior stakeholders Ensuring changes were done on time with limited impact on policy holders Most recently I worked to implement the industry wide increase to the insurance premiumtaxand a government initiative ti tackle high insurance costs for homes at risk of flooding. BUSINESS SYSTEMS ANALYST Wipro February2014 – April 2015 (TUPE from Carillion) Carillion Plc February 2011-April 2014, Providing a professional service to both internal and external clients. Undertaking a variety of tasks to ensure end to end logging of tasks is possible on the in house CAFM (Computer aided Facilities Management) system. Establishing current working practices and developing more streamlined approaches where possible. Gathering data to ensure systemaccuracy. Engaging stakeholders and system developers to ensure functionality is achievable and on target . Implementing any cost saving initiatives for greater contract margins. Undertaking to understand the current system used, its functionality and processes and documenting them accordingly. Working on a variety of client contracts ranging frommulti-site locations to large individual sites. Undertaking Detailed analysis of various systems and processes Overseeing the migration of the legacy CAFM systemonto the in house system for individual clients Stakeholder identification and management Working on a variety of large projects including telecommunications clients, security restricted contracts, local government and Hospital facilities Responsible for project progress documentation and scheduling updates Travelling to client sites to gain accurate understandings of a variety of processes and systems Maintaining Internal Databases Designing robust SharePoint portals to enable internal and external client access then ensuring effective communication is done with development teams for a streamlined portal environment Business Systems Analyst CV Lucy Mathie-Ingram 33 Burgh Mill Lane,Dewsbury,WF13 3QS T: 01924 456628 M 07813 071 248 E: LUCYMATHIE@HOTMAIL.COM
- 2. Producing systemspecifications in a format suitable for developers including Data Warehouse for report writing, SharePoint Developers for Portal changes and CAFM specialists for bespoke client application to make system changes Producing detailed process maps for client signoff Training staff on systemuse and processes Most recently I worked to create the system and processes to implement a CAFM system at The British museum. Taking charge of ensuring the system facilitated the tracking of reactive jobs, when someone notices a broken asset, and ensuring planned maintenance jobs can be recorded to show legal compliance. Liaising with the Project manager, Contract managers, developers and client stakeholders to stick to the deadline of 3 months. I was responsible for ensuring any data added to the system was in an appropriate manner and that all relevant information had been captured. I engaged with the training team to ensure they were aware of the individual processes staff were to follow. I undertook exercises to ensure data capture was accurate by spot checking data against actual museum Galleries and rooms. Along with other tasks this ensured that the system went live on the target date. Previous work included the mobilisation of a 6 site MOD contract where I was responsible for ensuring an extremely high level of security was attached to the CAFM systemand managing a number of client Stakeholders with very specific needs and requirements. I have also been involved supporting other Business analysts to a number of local authority contracts including Oxfordshire County Council and Tameside. As well as the initial 3 month mobilisation period I remain a point of contact for all contract staff for a further period of 6 months a nd then continue to support the contract to varying degrees for the termof the contract which is potentially up to 10 years. PERSONAL ASSISTANT Carillion Plc May 2010-February 2011 Supporting 2 company Directors providing a professional service to ensure diary engagements and client meetings were conducted within strict timescales to meet legal and contract obligations. Acting as the first point of contact for the Health and ICT Business intelligence departments for both internal staff and external clients. Diary management E-mail monitoring Document checking Client communications Travel arrangements for direct reports and their staff Compiling monthly reports for company stakeholders Supporting 4 lower level managers Processing expenses claims CUSTOMER SERVICES TEAM LEADER Ventura July 2004-October 2009 Managing a team of 12 call centre staff ensuring they provided an effective customer services and sales team. Working within a Gas utilities company department using SAP as their billing software system. Motivating staff to ensure we remained as the top scored team. Excellent system knowledge, Initially on Legacy systems but then after a migration on SAP Handling customer complaints Managing staff including training, absence, payroll, holidays and motivation Investigation and disciplinary process expert Providing cover for other team leaders and senior managers Ensuring company polices are followed Enforcing strict Data Protection guidelines Staff motivation, training and development Compliance monitoring STORE MANAGER Sally Hair and Beauty 2002-2004 Managing a small team of staff in a busy retail store selling hair and beauty products to trained professionals Staff training and development Cash Handling and banking Excellent communications skills needed to ensure no mistakes were made with potentially dangerous products Stock control
- 3. Liaising withsuppliers and ensuring knowledge of staff was maintained for new product releases ASSISTANT STORE MANAGER Roseby’s 2000-2002 PETROL STATION ASSISTANT Safeway Supermarket 1998-2002 ICE-CREAM PARLOUR MANAGER Snugbury’s Jersey Ice-Cream 1996-1998 EDUCATION Foundation Certificate in Business Analysis 2013 – Certificated Project Managers for none project managers – 2012 – Internal NVQ Level 2 - Customer services - 2008 Malbank School and Sixth Form Centre - GCSE achieved Maths, English Double, Science Double, Drama – 1996 - Grade C PERSONAL INTERESTS Dog rescue and charity work Walking Reading References Available on request