This document discusses effective communication. It defines communication as the process of transmitting or transferring messages from one person to another to establish understanding and share meaning. Effective communication occurs when the message is understood clearly by the receiver, both parties share the meaning of the message, and any intended changes result from the message. The elements of the communication process are identified as the sender, message, encoding, channel, receiver, decoding, feedback, and disturbances. Skills for effective communication include behavioral skills, engaging others' interest, active listening, observation, questioning techniques, and responding strategies like advising, probing, interpreting, supporting, and understanding others.