Communication in business
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This document discusses communication in business. It defines communication as sharing information between individuals or organizations so understanding results. Effective communication has several purposes in business including conveying messages, coordinating efforts, and developing managerial skills. Communication is important for smooth business operations and allows for maximum production at minimum cost, prompt decision making, and building good employee relations. The elements of the communication process include a source, message, channel, receiver, and effect. Communication can take various forms depending on direction, organizational structure, and means of expression.
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This document defines communication and discusses its nature and scope. Communication is defined as the exchange of ideas, views, facts, and feelings between two or more people to reach a common understanding. It can be formal or informal. The document also provides definitions of communication from various authors. It discusses how communication is important in different fields like personal life, social life, management, law, and is closely related to every sphere of human life. Effective communication helps complete work efficiently and overcome barriers. In business, communication leads to interactive sessions at all levels of hierarchy, increased productivity, and goal achievement.
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This document discusses the definition and functions of communication. It defines communication as the process of sending and receiving messages between a source and receiver to establish a common understanding. The key functions of communication discussed are providing information, giving commands or instructions, persuasion or influence, and integration within interpersonal or organizational relationships. Effective communication requires the message to be transmitted in a way that the intended meaning is understood by the receiver, making it a two-way process.
Functions of communication
Communication serves four main functions: 1) Providing information to allow people to adapt to their environment, 2) Giving commands or instructions from superiors to subordinates, especially in formal organizations, 3) Influencing or persuading people, which is important for changing behaviors, and 4) Integrating individuals and maintaining stability within interpersonal relationships, societies, and organizations.
Basics of communication
Communication is defined as the exchange of facts, ideas, opinions, or emotions between two or more people. It has key features of being a two-way process, creating shared understanding through a meaningful message, and requiring effective means and language. The main purposes of communication are to establish goals, develop plans, organize resources, select and develop members of an organization, provide leadership, and control performance. Communication can occur between individuals or groups through different models and involves a process with potential barriers and measures to ensure effectiveness.
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- The elements of communication are the sender, message, receiver, encoding, decoding, channel, and feedback.
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- Barriers to effective communication include physical, psychological, linguistic, and mechanical barriers. Overcoming barriers requires strategies like regulating information flow and developing trust.
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3. Organizational communication can be formal, involving official channels, or informal through social interactions. Downward, upward, lateral, and interactive communication are described.
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2. Asking your mother for allowance - Dyadic communication
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1. Communication is essential for organizational effectiveness as it helps employees understand their roles and managers provide instructions. It acts as the "nervous system" of an organization.
2. The communication process involves encoding a message, transmitting it, receiving and decoding it, accepting or rejecting it, using the information, and providing feedback.
3. Organizational communication can be formal, involving official channels, or informal through social interactions. Downward, upward, lateral, and interactive communication are described.
Speech context
Here are the types of communication for each situation:
1. Deciding on what to eat in the cafeteria - Intrapersonal communication
2. Asking your mother for allowance - Dyadic communication
3. Delivering a speech before your schoolmates - Public communication
4. Being a part of a committee choosing the theme of your school fair - Small group communication
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Business communication is the process by which people within and outside an organization share information to reach mutual understanding and agreement. Effective business communication involves a two-way sharing of messages that are easily understood. It has benefits like stronger decision making, increased productivity, and better financial results. Communication is essential for any business to function properly, set goals, and achieve success.
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- Extrapersonal communication is between humans and non-humans and requires understanding between sender and receiver. Mass communication reaches a large audience through mediums like books and journals and requires persuasiveness in encoding the message.
- Organizational communication can be internal-operational within a company, external-operational with outside parties, or personal without business purpose. Mass communication uses a mediator to transmit information to many people.
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[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This presentation is a curated compilation of PowerPoint diagrams and templates designed to illustrate 20 different digital transformation frameworks and models. These frameworks are based on recent industry trends and best practices, ensuring that the content remains relevant and up-to-date.
Key highlights include Microsoft's Digital Transformation Framework, which focuses on driving innovation and efficiency, and McKinsey's Ten Guiding Principles, which provide strategic insights for successful digital transformation. Additionally, Forrester's framework emphasizes enhancing customer experiences and modernizing IT infrastructure, while IDC's MaturityScape helps assess and develop organizational digital maturity. MIT's framework explores cutting-edge strategies for achieving digital success.
These materials are perfect for enhancing your business or classroom presentations, offering visual aids to supplement your insights. Please note that while comprehensive, these slides are intended as supplementary resources and may not be complete for standalone instructional purposes.
Frameworks/Models included:
Microsoft’s Digital Transformation Framework
McKinsey’s Ten Guiding Principles of Digital Transformation
Forrester’s Digital Transformation Framework
IDC’s Digital Transformation MaturityScape
MIT’s Digital Transformation Framework
Gartner’s Digital Transformation Framework
Accenture’s Digital Strategy & Enterprise Frameworks
Deloitte’s Digital Industrial Transformation Framework
Capgemini’s Digital Transformation Framework
PwC’s Digital Transformation Framework
Cisco’s Digital Transformation Framework
Cognizant’s Digital Transformation Framework
DXC Technology’s Digital Transformation Framework
The BCG Strategy Palette
McKinsey’s Digital Transformation Framework
Digital Transformation Compass
Four Levels of Digital Maturity
Design Thinking Framework
Business Model Canvas
Customer Journey Map
TIMES BPO: Business Plan For Startup Industry
Starting a business is like embarking on an unpredictable adventure. It’s a journey filled with highs and lows, victories and defeats. But what if I told you that those setbacks and failures could be the very stepping stones that lead you to fortune? Let’s explore how resilience, adaptability, and strategic thinking can transform adversity into opportunity.
How are Lilac French Bulldogs Beauty Charming the World and Capturing Hearts....
“After being the most listed dog breed in the United States for 31
years in a row, the Labrador Retriever has dropped to second place
in the American Kennel Club's annual survey of the country's most
popular canines. The French Bulldog is the new top dog in the
United States as of 2022. The stylish puppy has ascended the
rankings in rapid time despite having health concerns and limited
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Communication in business
- 1. COMMUNICATION IN BUSINESS BY - AMIT PANDEY & AAKASH KUMAR G
- 2. MEANING & DEFINITION THE WORD COMMUNICATION IS DERIVED FROM THE LATIN WORD „COMMUNICARE‟ THAT MEANS TO SHARE, TO IMPART, TO PARTICIPATE OR TO TRANSMIT. ACCORDING TO PETER LITTLE – “COMMUNICATION IS THE PROCESS OF BY WHICH INFORMATION IS TRANSMITTED BETWEEN INDIVIDUALS OR ORGANISATIONS SO THAT AN UNDERSTANDING RESPONSE RESULTS‟. ACCORDING TO NEWMAN & SUMMER – “IT IS AN EXCHANGE OF FACTS, IDEAS, OPINIONS OR EMOTIONS BY TWO OR MORE PERSONS”.
- 3. NATURE OF COMMUNICATION 1. UNIVERSAL 2. UNAVOIDABLE 3. CONTINUOUS PROCESS 4. TWO-WAY 5. SHORT LIVED PROCESS 6. NEEDS PROPER UNDERSTANDING 7. LEADS ACHIEVEMENT OF THE ORGANIZATIONAL OBJECTIVE 8. DISPELS MISUNDERSTANDING
- 4. PURPOSE/OBJECTIVES OF COMMUNICATION CONVEYING THE RIGHT MESSAGE CO-ORDINATION OF EFFORT GOOD INDUSTRIAL RELATIONS DEVELOPMENT OF MANAGERIAL SKILLS EFFECTIVENESS OF POLICIES
- 5. IMPORTANCE 1. 2. 3. 4. 5. SMOOTH WORKING OF A BUSINESS MANAGERIAL FUNCTION PLANNING & ORGANIZING DIRECTION & LEADERSHIP MOTIVATION CO-ORDINATION CONTROL MAX PRODUCTION AT MINIMUM COST PROMPT DECISION & ITS IMPLEMENTATION BUILDING HUMAN RELATIONS JOB SATISFACTIONS & GOOD MORALE AVOID ILLUSION CONTACTS WITH EXTERNAL PARTIES
- 8. FORMS OF COMMUNICATION 1. ON THE BASIS OF DIRECTION OF FORMAL COMMUNICATION i. VERTICAL a) DOWNWARD b) UPWARD ii. HORIZONTAL OR LATERAL COMMUNICATION iii. DIAGONAL COMMUNICATION
- 9. 2. ON THE BASIS OF ORGANIZATIONAL STRUCTURE I. FORMAL COMMUNICATION a) SINGLE CHAIN b) WHEEL c) CIRCULAR d) FREE FLOW e) INVERTED V ii. INFORMAL COMMUNICATION (GRAPEVINE) a) SINGLE STRAND CHAIN b) GOSSIP CHAIN c) d) CLUSTER CHAIN PROBABILITY CHAIN
- 10. 3) ON THE BASIS OF WAY OF EXPRESSION i. ORAL COMMUNICATION ii. WRITTEN COMMUNICATION iii. GESTURE COMMUNICATION
- 11. MODES OF COMMUNICATION INTERNAL COMMUNICATION EXTERNAL COMMUNICATION
- 12. FLOW OF COMMUNICATION VERTICAL COMMUNICATION HORIZONTAL COMMUNICATION 1. GEOGRAPHICAL ORGANIZATION 2. FUNCTIONAL ORGANIZATION
- 13. THANK YOU