The document discusses the framework for mobilizing knowledge within Defence Research and Development Canada, focusing on processes for acquiring, analyzing, and acting on information to enhance organizational knowledge flow. It details various methods for monitoring and integrating structured and unstructured content from internal and external sources to support decision-making in national defense and security. Additionally, it emphasizes the importance of collaboration and technology in managing and sharing knowledge effectively.

1. Mobilizing Knowledge:
Acquisition, Analysis,
and Action
Albert Simard
Defence R&D Canada
Canadian Knowledge
Mobilization Forum
Ottawa, ON. June 19-20, 2012

2. Knowledge Work, Services,
and Architecture
Knowledge
Unstructured Work
Semi-
structured Knowledge Services
Structured Service Architecture
2

3. Organizational Knowledge Flow
Creation Validation
3 Authorization Organization

4. Knowledge Management
Transfer National Defence,
Markets
National Security,
Public Safety
Work Application
Creation
Collaboration Defence
R&D
Flow Canada
Sharing
Assets Stock
Infrastructure Resources Government
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5. DRDC Knowledge Work
Inputs Transformation Output
Governance Programs Report DND
(management) Services
Acquire
Monitoring Integration
(R & D) Create
Intelligence Innovation
Develop
Clients
Needs Mitigation
Mobilize
Priorities Advice
Learn
Establishment Adaptation
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6. Three Similar Processes
 Intelligence: Discover and Acquire
analyze external content to
identify a pattern or trend.
(trolling, specific)
 Mobilization: Compile and
synthesize selected content
to address an issue. Analyze
(targeted, complex)
• Integration: Collect and
combine diverse content into
a unified whole. (processing, Act
technical)
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7. Core Model
Who Need
(Why)
Schedule
No schedule
When
Work Service
(What) (How)
Real space
Cyberspace
Where
Input Output
Zachman (1987)
Rudyard Kipling (1902)
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8. Monitoring the Environment
search
Work Cyberspace Service
Research filter
scan Media
Published Monitor
An
Literature Ac
al
ce
ys
ss
is
Conferences Atten ie w
d Rev Experience
te Disc
Communities Participa over
Re
t c Individuals
of practice
ol ici eiv
e
S
Detect
Practitioners Ad hoc *Web portal,
make explicit document *Search engine,
harvest Capture
harvest *Library
Store analysis apps.
interface
Monitoring Intelligence
Repository
* Other views
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9. Service Framework for Detection
Work Person Input / Output Services
Monitor cyberspace specialist, employee downloaded content *Web portal, AI filter,
*Search engine
Monitor media communications, published article *Web portal, *Library,
specialist, employee scanning
Research researcher, analyst identified pattern *Data management
Access literature scientist, professional published paper *Library, indexing
*Search engine,
Attend conferences scientist, professional presentation, *Web portal,
conversation announcements
Participate in expert, professional, dialogue, *Web portal, access
communities employee conversation
Solicit practitioners representative response *Web portal, survey
response template
Review experience participant after-action review, *Web portal,
lessons learned *Collaboration site
Discover employee miscellaneous *Social
Receive sender, recipient miscellaneous *Web portal, *E-mail
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10. Producing Intelligence
Work Monitoring Service
cyberspace, media other pathways
*Sharing,
Corroborate *Web portal,
*Expertise
Validate *Collaboration
*Sharing,
Analyze analysis apps.,
*Expertise
Interpret
*Collaboration
template
Prepare *Office Apps.
Store interface
Recommend
Intelligence
Decision
Repository
* Other views
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11. Service Framework for Intelligence
Work Person Input / Output Services
Corroborate practitioner, expert monitoring report / *Sharing, *Web portal,
corroborated report *Expertise directory
Validate community, group validated report *Collaboration,
harvesting
Analyze analyst quantified report *Data management,
*Sharing, analysis,
pattern recognition,
Interpret subject-matter interpreted report *Expertise directory,
expert *Collaboration
Document author intelligence report *Office apps.
report template
Store author, data stored intelligence intelligence
manager report *Repository
Recommend champion recommended *Decision
action
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12. Mobilizing Knowledge
Internal sources Issue External sources
Infrastructure Compile Acquire Agreements,
Content Content,
Environment Environment,
Resources Resources,
Culture internal *Expertise, external *Expertise, Interactions
*Web portal, *Web portal,
*Search, Retrieval *Search, Retrieval
*Data mgt.,
Work Process
*Content mgt., Service
analysis,
Integrate synthesis,
decision support
Interpret *Expertise,
*Collaboration
Document *Office Apps.
Recommend
Store interface
Decision Issue Repository * Other views
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13. Service Framework for Mobilization
Work Person Input/Output Services
Compile analyst, researcher, Internal content / *Web portal, *Library,
librarian collected content *Search engine,
*Expertise directory
Acquire analyst, researcher, external content, *Web portal, *Library,
librarian collected content *Search engine,
*Expertise directory
Process analyst, standardized *Data management,
content manager, content *Content management,
analysis tools
Integrate analyst, synthesizer integrated content synthesis tools,
decision support system
Interpret analyst, synthesizer interpreted content *Expertise directory,
*Collaboration
Document analyst, synthesizer report, *Office apps.
author recommendations report templates
Store content manager, stored report, mobilization *Repository
author recommendations
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14. Need
Making Work Service
Decisions Create
Validate
*Social
*Collaboration
Analyze decision support
Document *Office apps
Review *Collaboration
Revise
Recommend Schedule *Office apps
Submit
Consider *Collaboration
psychological
knowledge modify
Decide ?
Store interface * Other views
reject Record approve
End
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Repository Action

15. Service Framework for Decisions
Work Person Input/Output Services
Create knowledge worker need / idea *Social
Validate community, group validated idea *Collaboration
Analyze analyst alternatives decision support
Document writer draft document *Office apps.
proposal template
Review stakeholders, consensus *Collaboration
manager
Revise writer proposal *Office apps.
Schedule secretariat agenda item *Office apps.
Submit champion submission *Office apps.
Consider decision makers decision *Collaboration
Store record manager record of decision record *Repository
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16. Mobilizing Knowledge
albert.simard@drdc-rddc.gc.ca
Acquire Analyze
Act
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