This document outlines a road map for knowledge management (KM) with the following key points: 1. In 2013, the organization will redefine its KM strategy to better align with business needs and provide a more direct impact internally with a rationalized budget. 2. In 2014, KM efforts will focus on public relations to give the strategy more impact through internal socialization and engagement models. 3. From 2015 onwards, the focus will be on providing competency and knowledge facilities tailored to business requirements through integrated learning and library systems as well as encouraging innovation.

1. KNOWLEDGE MANAGEMENT
Road Map
Ahmad Fauzi, 2011

2. Internalize KM
System Key
Business
Processes
Learning
And Innovative
Organization
Redefining
KM Strategy
Giving impact
through
public relation
Providing
Competency and
knowledge
facilities required
by business
Improvement through
sharing culture and IT
Align Learning and
Innovation culture to
Corporate strategy
Define KM
Strategy
Give more impact to
internal organization
and improve KM
promotion
Provide competency and
knowledge facilities align
to business required

3. 2013 – REDEFINE KM STRATEGY
1
• Business Reorganization
• KM management has been changed
2
• BOD feels KM doesn’t give direct impact to inside
• Budget issue
3
• Redefine KM Strategy
• New KM Strategy must give direct impact to inside
• Budget rationalization

4. 2013 – REDEFINE KM STRATEGY
4
• KM vision and mission need to be
updated
• New Policy and standard procedure
5
• New Job Description
3
• Socialization and Engagement

5. 1
• Implementing SECI model
• Socialization - Externalization – Combination –
Internalization
2
• Implementing WoMM as KM Marketing Strategy
• KM must has a “story”
3
• Community of Practice revitalization
• CoP must be align with business growth needed
• CoP as continuous improvement media by knowledge
sharing and added value activities
2014 – GIVING IMPACT THROUGH PUBLIC RELATION

6. 2015 – PROVIDING COMPETENCY AND KNOWLEDGE
FACILITIES REQUIRED BY BUSINESS
1
• Provide competency and knowledge facilities align
to business required
• Fill the knowledge gap “what company must know”
2
• Embedding KM in Human Capital Management
System
• Encourage Innovation
3
• Knowledge Facilities must be working properly
• Integrated a hybrid Library and E-Learning system

7. 2015 – PROVIDING COMPETENCY AND KNOWLEDGE
FACILITIES REQUIRED BY BUSINESS
4
• Knowledge Facilities must be easy to access
(domestic field and international field)
• Knowledge Facilities align to business needed
5
6