When the faith rubber meets the road mile 3Donald Jacobs
This is the third in the series of Slideshares that chronicle the last month of my beautiful wife, Ruth's life. It will show the love that we had for each other and our trust in God. Ruth is now with the Lord but her memory remains with me and the countless others whose lives she touched. I love you Ruth
We suggest triggering shifts in the healthcare experience through the introduction of a new phrase, coupled with intervention design
The report is based on two core insights into the healthcare system :
1. The healthcare systems is a self-optimizing, learning system manned by human beings.
We take the position that shifting the "system" is a matter of opening a window of empathy so the key actors can come face-to-face with the unintended consequences of their actions.
2. Experiences are a collection of moments.
Some moments have more power than others. Moments of pain carry the most power and the possibility to evoke empathy and the desire to change. These moments of mediation ( suggesting that shift is needed) represent slices through the healthcare system. Examining one reveals an entire chain of constraints responsible for the pain faced by the patient or caregiver, by omission or commission.
Paired with an intervention design approach: each moment is an entry point for shifting the experience within the healthcare system
This document documents 13 separate journeys the patient or caregivers took and 60 different moments of mediation where they felt helpless or powerless.
Research and Synthesis : Rana Chakrabarti & Neelam Shetye
Report creation : Neelam Shetye
Deloitte’s ninth annual back-to-school survey reveals the latest trends likely to impact spending in the 2016 school season. With school supplies, clothing, and backpacks at the top the list, find out when and where will consumers shop, how much they will spend and on what products, how digital technologies will influence shopping behavior, and more. http://www2.deloitte.com/us/en/pages/consumer-business/articles/back-to-school-survey.html
Essential things that should always be in your carEason Chan
A driver can bail out of a lot of sticky situations if he plans ahead. More often than not, things go south on you when you think nothing could go wrong. So it pays to hope for the best and plan for the worst, especially on the road. Here are some things that should always be kept in your car for all those just in case moments.
When the faith rubber meets the road mile 3Donald Jacobs
This is the third in the series of Slideshares that chronicle the last month of my beautiful wife, Ruth's life. It will show the love that we had for each other and our trust in God. Ruth is now with the Lord but her memory remains with me and the countless others whose lives she touched. I love you Ruth
We suggest triggering shifts in the healthcare experience through the introduction of a new phrase, coupled with intervention design
The report is based on two core insights into the healthcare system :
1. The healthcare systems is a self-optimizing, learning system manned by human beings.
We take the position that shifting the "system" is a matter of opening a window of empathy so the key actors can come face-to-face with the unintended consequences of their actions.
2. Experiences are a collection of moments.
Some moments have more power than others. Moments of pain carry the most power and the possibility to evoke empathy and the desire to change. These moments of mediation ( suggesting that shift is needed) represent slices through the healthcare system. Examining one reveals an entire chain of constraints responsible for the pain faced by the patient or caregiver, by omission or commission.
Paired with an intervention design approach: each moment is an entry point for shifting the experience within the healthcare system
This document documents 13 separate journeys the patient or caregivers took and 60 different moments of mediation where they felt helpless or powerless.
Research and Synthesis : Rana Chakrabarti & Neelam Shetye
Report creation : Neelam Shetye
Deloitte’s ninth annual back-to-school survey reveals the latest trends likely to impact spending in the 2016 school season. With school supplies, clothing, and backpacks at the top the list, find out when and where will consumers shop, how much they will spend and on what products, how digital technologies will influence shopping behavior, and more. http://www2.deloitte.com/us/en/pages/consumer-business/articles/back-to-school-survey.html
Essential things that should always be in your carEason Chan
A driver can bail out of a lot of sticky situations if he plans ahead. More often than not, things go south on you when you think nothing could go wrong. So it pays to hope for the best and plan for the worst, especially on the road. Here are some things that should always be kept in your car for all those just in case moments.
What happens when the digital tools and platforms we make and use for communication and entertainment are hijacked for terrorism, violence against the vulnerable and nefarious transactions? What role do designers and developers play? Are we complicit as creators of these technologies and products? Should we police them or fight back? As Portfolio Lead for Northern Lab, Northern Trust's internal innovation startup focused on client and partner experience, Antonio will share a mix of provocative scenarios torn from today's headlines and compelling stories where activism and technology facilitated peace—and war.
As a call-to-action for designers and developers to engage in projects capable of transformational change, he'll explore the question: How might technology foster new experiences to better accelerate social activism and make the world a smarter, safer place?