SlideShare a Scribd company logo
THE COOKIE HAS CRUMBLED…
…NOW WHAT?
Scott Hendrickson
Head of Sales and Customer Success
shendrickson@ebay.com
PROPRIETARY & CONFIDENTIAL 2
THE IMPACT OF THE CROSS-DEVICE CONSUMER
•  Mobile data usage is up 69% YOY
•  Average consumer uses 3.3 devices
•  The average HH has 10 devices
•  90% of purchase decisions are made
on multiple devices
•  85% of consumers expect
a seamless UX across all devices.
•  Spend on average 15%-20% more
than existing customers and exhibit
strong brand loyalty. Source: Forester 2015; Marketeo 2014; Source: NRF 2014 – Smarter Commerce Name-Dropper
Statistics
Start on a
Smartphone65% Continue on
a PC/Laptop
61%
Continue on
a Tablet
4%
Start on a
PC/Laptop25%
Continue on
a Smartphone
19%
Continue on
a Tablet
5%
Start on
a Tablet11% Continue on
a PC/Laptop
10%
PROPRIETARY & CONFIDENTIAL 3
7AM
Entertainment
for the commute
NOON
Catch up news
& weather
6PM
Running errands
on the way home
8PM
Unwinding with
the latest shows
Tablet inventory,
Facebook exchange
Premium
desktop sites
In-stream
video
Mobile applications
and websites
THE MOST POPULAR SLIDE IN MEDIA…
PROPRIETARY & CONFIDENTIAL
3 methods for cross device tracking:
•  User Authentication: Highest accuracy; limited to known customers
•  Walled Gardens: Highest accuracy and scale; Analytics are aggregate
•  Device Fingerprinting: Probalistic; Highest scale
IDENTIFYING PEOPLE NOT PIXELS
eBay Audience Platform 4
PROPRIETARY & CONFIDENTIAL
DATA VS. IDENTITY
Cookie 23095
•  Female
•  IP address in San Francisco
Bay Area
•  Reads about investing
•  Likes cat videos
Matt
•  Reads outdoor section
•  Made 1 transaction in the
past year
Jim
•  35 year-old college graduate
in San Francisco
•  Buys upscale athletic apparel
•  Shops Big Box stores
•  Shops at night on tablet
•  In market for a new cell phone
5
Inferred Data
without identity
•  Ad Networks
•  Trading Desks
Identity without
scalable data
•  Portals
•  Small e-com sites
•  Newspapers
Data + Identity
Scalable Data Identity
PROPRIETARY & CONFIDENTIAL
A BALANCED MEDIA STRATEGY
Probalistic
Media
Partners
First Party -
Deterministic
Media
Partners
CRM
•  Maximize your own first party data
•  Email, Retargeting, Push, etc…
•  Maximize Deterministic Partners
•  Look-a-like; intenders; in-market, Demo
•  Increase scale and efficiency with
probalistic partners
•  Apply CRM and first party learning’s
THANK YOU
For presentation or case studies: shendrickson@ebay.com

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Kickoff Workshop with eBay: The Cookie Has Crumbled

  • 1. THE COOKIE HAS CRUMBLED… …NOW WHAT? Scott Hendrickson Head of Sales and Customer Success shendrickson@ebay.com
  • 2. PROPRIETARY & CONFIDENTIAL 2 THE IMPACT OF THE CROSS-DEVICE CONSUMER •  Mobile data usage is up 69% YOY •  Average consumer uses 3.3 devices •  The average HH has 10 devices •  90% of purchase decisions are made on multiple devices •  85% of consumers expect a seamless UX across all devices. •  Spend on average 15%-20% more than existing customers and exhibit strong brand loyalty. Source: Forester 2015; Marketeo 2014; Source: NRF 2014 – Smarter Commerce Name-Dropper Statistics Start on a Smartphone65% Continue on a PC/Laptop 61% Continue on a Tablet 4% Start on a PC/Laptop25% Continue on a Smartphone 19% Continue on a Tablet 5% Start on a Tablet11% Continue on a PC/Laptop 10%
  • 3. PROPRIETARY & CONFIDENTIAL 3 7AM Entertainment for the commute NOON Catch up news & weather 6PM Running errands on the way home 8PM Unwinding with the latest shows Tablet inventory, Facebook exchange Premium desktop sites In-stream video Mobile applications and websites THE MOST POPULAR SLIDE IN MEDIA…
  • 4. PROPRIETARY & CONFIDENTIAL 3 methods for cross device tracking: •  User Authentication: Highest accuracy; limited to known customers •  Walled Gardens: Highest accuracy and scale; Analytics are aggregate •  Device Fingerprinting: Probalistic; Highest scale IDENTIFYING PEOPLE NOT PIXELS eBay Audience Platform 4
  • 5. PROPRIETARY & CONFIDENTIAL DATA VS. IDENTITY Cookie 23095 •  Female •  IP address in San Francisco Bay Area •  Reads about investing •  Likes cat videos Matt •  Reads outdoor section •  Made 1 transaction in the past year Jim •  35 year-old college graduate in San Francisco •  Buys upscale athletic apparel •  Shops Big Box stores •  Shops at night on tablet •  In market for a new cell phone 5 Inferred Data without identity •  Ad Networks •  Trading Desks Identity without scalable data •  Portals •  Small e-com sites •  Newspapers Data + Identity Scalable Data Identity
  • 6. PROPRIETARY & CONFIDENTIAL A BALANCED MEDIA STRATEGY Probalistic Media Partners First Party - Deterministic Media Partners CRM •  Maximize your own first party data •  Email, Retargeting, Push, etc… •  Maximize Deterministic Partners •  Look-a-like; intenders; in-market, Demo •  Increase scale and efficiency with probalistic partners •  Apply CRM and first party learning’s
  • 7. THANK YOU For presentation or case studies: shendrickson@ebay.com