Vaibhav R Kadam has over 9 years of experience in operations, analysis, and customer service roles in the ITO and BPO industries. He is currently an Operations Team Lead at CompuCom CSI Systems Pvt Ltd where he manages a team of 20 associates. Previously he has held roles as a Service Desk Analyst and Subject Matter Expert at CompuCom as well. He also has 3 years of experience working at Infosys in various process roles for clients like British Telecom and Procter & Gamble. Kadam holds a PGDBA in Operations Management and a Bachelor's degree in Chemistry.