Bernard Korir has over 15 years of experience in IT support roles. He currently works as an IT Operations manager for Hewlett Packard East Africa providing on-site support to Unilever Tea Plantation in Kericho, Kenya. He has a diploma in Information Technology and is pursuing a bachelor's degree part-time. His experience includes desktop support, systems administration, networking, and management of IT assets and inventory. He is proficient in Windows, Linux, and various software applications and seeks to keep adapting to new technologies.

1. Curriculum Vitae
Bernard Korir
P.O. Box 20,
Kericho.
Tel. +254 721 516894
Bkkorir@Yahoo.com
Bernard.Korir@unilever.com
Personal details Name:
Date of birth:
Bernard Korir
28th
December 1974
Languages: English and Kiswahili
MaritalStatus Married
Religion Christian-protestant
Cell phone Number +254721516894

2. Personal Profile  Self-driven, team player and a fast learner.
 Able to plan, organize and prioritize.
 Results and quality oriented.
 Analytical, and excellent in problem solving.
Career aspirations
 To become a solution provider in the vast growing Information and Communications
Technology (ICT) industry and to adapt to the day – to –day upcoming technologies.
 To become a technical supporter of Computer Hardware and Software to enhance
efficiency and eligibility of information in corporate institutions and other institutions
 To practice professionalism and adhere to the code of ethics in the industry and in any
given environment.
Educational
Background
2014 To date :
Kisii University
Currently ongoing part-time classes.(Second year)
Bachelors in Business information Technology
2010 to 2013
Kenya Institute ofManagement
Diploma in Business management:
Mean Grade: Credit
November 1997 to 1999 December
Jomo Kenyatta University
Diploma in information Technology
Mean Grade: Credit
January 1992 –1995 November
Kimulot High School
Kenya Certificate of Secondary Education (KCSE) Mean
Grade: C (Plain)
January 1981 – November 1991
Ruseya Primary School
Kenya Certificate of Primary Education (KCPE)
Marks: 413 (points)

3. Work Experience June 2008: To Date
Hewlett Packard East Africa ltd
ITO (Desk site support Kericho site)
 Clients services management
 Resolution of all reported IT issues for Unilever Tea Planation Kericho Kenya customers
 Customer management
 Assets and IT facilities management
 Incidents and Service request management via remedy software.
 Server OS installations and Server management
 Applications/ Users Data backup and Tapes management
 Antivirus reporting and management for Kenya and Central Africa
Scope of Work – Unilever Onsite Support
Cross-Tower related Activities
- Assisting end users on phone (first line support)
 Managing tickets to other resolver groups – routing, follow up to resolution
 Raise and manage Service Requests and RFCs as required by end-users and/or
regional/remote/Central teams
- Asset Management
 Ensuring asset listing is maintained
 Updating asset listing with any changes (IMACD)
 Submission of Deployment Initiation Form, fully filled by Unilever, to ADM for upload.
This for every new PC deployed.
 Weekly reporting via IMACD template to Asset Management team
(asset.management@hp.com) – every Friday
- ITSP process management
 SOX evidence collection and collation into relevant templates
 Ensuring ITSP processes are followed for access to systems
- Information Security Management (ISM)
 Ensure ePO and Antivirus coverage and compliance is above threshold
 Ensure ESM coverage and compliance is above threshold
 Ensure SMS coverage is above threshold
 Ensure AD coverage is above threshold
- Participation in Service Improvement projects
 Attend calls and training on tools, processes, reviews etc.
Client Services
- Desk-side Support
 Take up ownership and manage tickets assigned by Service Desk to resolution or to
other teams in case issue needs escalation, within SLA (dependent on priority)
 Assist end users at their desk (or using standard remote tools)
 Connectivity
 End user standard application support
 IMACD activities – installs, moves, adds, changes and decommissions
 Hardware problem diagnostics and repair process management
Enterprise Services
Server and backup operations
 System health checking
 Backup operations
 Ensure backups run correctly
 Maintain backup logs
 Schedule and ran (with regional backup team help/involvement) restore tests and
sign them off
Move backup tapes to offsite location if applicable and update tape media catalogue
 Assist Wintel and other regional and central teams (SMS, AD, Antivirus, Exchange) with
onsite operational support during builds, repairs etc.
- LAN Services
 Provide hands-and-eyes support for LAN issues to end-users
 Engage and manage customer’s LAN Support Provider to resolve LAN issues

4. April 2005 To: June 2008
Unilever Tea Kenya Limited,
IT Helpdesk
Administrator
Responsibilities include:
• Manage and Coordinate Helpdesk duties
• Assign duties to other Helpdesk Assistance
• First point of contact where use Call are logged and Followed to the end
user satisfaction
• Provide Technical support to all users,
• Ensure all Calls are Logged on to a Helpdesk Database call Track IT
• Resolve as many calls as possible at first point of contact.
 Resolve user Calls using Remote Assistant tools e.g. VNC, Dam ware tool,
Remote Assistance etc.
 Provide Technical support for workshops and meetings both on-site and off-
site venues, including preparation and installation of equipment, technical
assistance at the venue to ensure proper smooth functioning
 Testing and approving of New tools before roll to users
 Maintain user domain, network, Outlook and Lotus Notes accounts, user
rights and permissions.
 Ordering and following Up of IT Equipment’s and consumables
 Looking for Quotes from various suppliers for IT equipments needed
 Escalate major Incidents and high-level Priority Incidents.
 Share and maintain knowledge within the team.
 Recommend improvement opportunities for current process, policies,
procedures and/or work instructions within my area of responsibilities.
 Assist in providing support on IT network infrastructure
 Assist to manage hardware Infrastructure and assets for the organization
 Managing and controlling of Stationary store worth Ksh 1 Million and above
 In charge of all the IT assets in Unilever Tea Kenya limited.
 Ensure proper segregation and disposal of Used Cartridges from all units
 Ensure Smooth flow of all IT operations
 Administer Email Creation and Modification and deletion
 Network Monitoring , LAN and WAN
 Sun system user support
 Harvest It Payroll support
 ADL support
 Electronic Tax register support
 Terminal server administration
 Managing Dialup Networking for remote sites
 Citrix Management for Remote sites
 Managing all Weekly and Monthly Backups for all UTKL Payroll’s
 Keeping and securing All system Passwords
 Manage and Control Access Control system to all Restricted Computer
room/Communication rooms

5. September 2003 to March 2005
Unilever Tea Kenya Ltd.
Consumer service Team Member
Duties and Responsibilities
 Coordinating of IT Helpdesk Operations for Unilever Tea
 Testing Of new Tools before roll out
 Software installations and upgrades
 Network installations and configurations
 User support
 Manage print printers
 Hardware maintenance
 Coordinate Servicing of IT equipment
 Manage and Coordinate Harvest IT Payroll support.
 Backups Management Using legato and NT backups
 Network Administrator
 User Accounts Administration
 Facilitated User Training
 Citrix Management
 Draw up seduces and coordinate Ups Maintain ace
 Co-coordinating of PC Hardware deliveries from the workshop to the Ends
User
 In charge of cleanliness in the IT Unilever Tea Workshop.
 ADL Easy weigh management
Accomplishments include;
 Hardware:-Install, troubleshoot, repair, service and maintain floppy drives,
zip drives, hard and CD-ROM drives, power supplies, system units, sound
cards, RAM, monitors and printers, identify system components and assemble
functional systems, develop and implement preventive maintenance plans,
configure data storage devices and customize memory.
 Software:- Install, configure, support and navigate through the following
operating Systems and applications:- Windows 95, Windows NT 4.0 Server
and Workstation, Windows 2000 professional, Windows XP, Microsoft SQL
server 7.0, SUN-Systems, Harvest IT, Microsoft Office 97/2000, Lotus Notes
and Lotus SmartSuite, Microsoft Office 2003 Products
 Network:- Plan and create accounts and account policies, implement user
rights, install and configure and support network printers, manage files,
implement data security procedures and perform backups, configure disks
subsystems, Install and configure Network protocols and Remote Access
Services, Perform internet downloads and upgrades on latest Anti-
virus(Network Associates).
 Logging all user support calls in the Helpdesk management Software called
Track-it.
 Provide daily online support to all users on mail (Ms Outlook and Ms
Exchange) and other applications including hardware solutions.
 Provide first level hardware diagnosis and co-ordinate the operational aspects
of hardware services.
 Maintain the IT Hardware (Computers, printers, Laptops, LCDs) and
inventory of all consumables.

6. 1st May 2001 to August 2003
Brooke Bond Kenya Limited.
Departmental Helpdesk Assistant
Duties and Responsibilities and achievements.
 Software installations and upgrades
 Network installations and configurations
 User support
 IT First Point of Contact
 Printing Management
 Hardware maintenance
 Servicing of IT equipment
 Harvest IT Payroll support.
 Helpdesk management
 Backups Management
 Network Administrator
 Server administration
 User Training
 Citrix Management
 Draw up Schedules and coordinate Ups Maintain ace
 Co-coordinating of PC Hardware deliveries from the workshop to the Ends
User
 In charge of cleanliness in the IT Unilever Tea Workshop.
 ADL Easy weigh management
 Server Backups
1st October 1998
Brooke Bond Kenya Limited,
Payroll Clerk (Kimari Payroll)
 Posting daily attendance on to the Payroll System
 Reconciling of Daily attendance with the source documents
 Preparing the Pay sheets
 Sending the Interface File to Accounts
 In charge of Backups of the payroll
 Engaging and terminating Employees on the payroll
 Maintaining of employee master file
 Printing of all returns needed by the Estate management
 Green leave Reconciliation
 Gross pay Reconciliation
9th October 1997 to September 1998 :
Brooke Bond Kenya Limited
Kaptien Estate ,
Check roll Clerk
 Taking records of employees that report on duty every morning and knowing
there various point of work allocation
 Preparing a Master sheets for employees
 Preparing the Labour distribution list
 Reconciling all attendance and Green leave before sending to the payroll
 Manage and administering ADL (Field) Clerk Weighments.

7. Professional
Courses
Unilever Tea Kenya Sponsored Courses
 SMS 2003 Server Administration Cyber Networks Nov 2005
 MS Exchange Server 2003 Administration Cyber Networks Nov 2005
 Advanced MS Office 2003 applications Cyber Networks Jan 2006
 Service Desk Training June 2006
 ODYSSEY 2005Admnistration July 2005
 Added Customer Care June 2004
 Fraud Awareness Course 2004
 Unilever Code of Business Principles 2004
 Supervisory Skills Management August 2001
 Motor Cycle Riding Course 2001
 Personal Finance Management
 Electronic Tax Register 2005
Others
 IT resource during the world Tea Conference
 Y2K National Year 2000 co-ordination Centre (Auditing of computers in
Government offices in the whole of Nairobi)
 Pursuing Advance certificate in Business Management at Kenya Institute of
management
Special
Assignments  IT Asset disposalCommittee
 HarvestIt Project rollout
 MedicalDispensing System
 IT resource during Major Conferencesat ITC and Head office
 Oddessy XP OS environment Migration
 Managing of UTKL VSAT installation
 Weighbridge system Installation
 Factory Pilot plant Automation System Installation

8. Social
Responsibilities
 2003/2006 to Date – Delegate of Kericho Hesabu Cooperative Savings &
Credit Society Limited,
 Organization of Members events and activities, ranging from seminars
(Education, HIV AIDS Awareness, welfare etc) to community activities.
 Keeping the Association’s accounting records.
 Making sure all Members are treated the same
 Freedom of Hunger work
Hobbies
 Participation in community activities
 Reading magazines and novels
 Athletics
 Traveling and Hiking
 Helping the needy
Personal Rating  Excellent communication andinterpersonal skills.
 Good analytical & trouble-shootingskills.
 Patient and tolerant, witha positive attitude towards customers.
 Good telephonehandlingskills.
 Ability to work in a 24-hour shift environment and willingness to work in any location
withinKenya.
 Team player. And willing to go the extra mile for customers.
Referees Boniface Kimunge
Project manager Oracle
Cell +254 723 786659
Janepher Chemutai Rugutt
Senior Finance Manager
Tel +254-722-680940.
Email: Janepher.Rugutt@Amref.org
Mr. Benjamin
Komen Internal
Auditor
Unilever Tea Kenya Limited
Tel: 0722690105
Email. Benjamin.Komen@unilever.com