1. Sonny Hoaglund
Email: sonny.hoaglund@gmail.com
LinkedIn: https://www.linkedin.com/in/sonnyshines
A highly motivated and passionateIT professional and problem solver who enjoys and works well with others or alone.
Extensively versed in most facets of the IT industry. Thrives on troubleshooting, learning, applying, updating and
perfecting hardware & software as well as methods to help contribute to an efficient growth of a business and team.
WORKHISTORY
Sizzle Marine, “The Boat Mall”
05/2016 – 11/2016
 Parts & Service / IT
Service Writing. CustomerService.Contactingandworkingwithmanufactures/companies(like Yamahaand
Mercury) about differentissuesandsituations,includinginstallation,troubleshootingandmaintainingtheir
proprietarysoftware.Orderingof partsfromdifferentcompaniesanddistributorsthroughtheironline methods.
Inventoryandorganizationof parts.Installation&upgradingandmaintainingof the UPSWorldShipsoftware
(versions2014 thru 2016). Workedwith the VPof our Email service provider, AT&Tand SBCGlobal to have
Sizzlemarine.comemailsunblocked/whitelistedfrom/withAT&TandSBCGlobal. Miscellaneousotheractivities
and responsibilitiesincludingworkingwithandcompletingwarrantiesonparts.
RED ROOF INNS, INC. (contract with Insight Direct USA Inc)
06/2015 – 09/2015
 InformationTechnology/ Desktop Administration
Contactingmanagersandownersof Red Roof Inns,bothcorporate and franchisestowalkthemthroughthe
installationandset-upof newcreditcardpinpads. Whichincludesthe processto remote intotheirPCstoinstall,
set-upandconfigure all software (includingShift4’ssoftware). Workedwithmanyfacetsof network,IP/TCPIP,
DHCP, Subnetsandotherrelatednetworkingcomponents.
NATIONWIDE CHILDREN'S HOSPITAL (contract with PCM & SmartSource Inc)
02/2012 – 03/2015
 InformationandDesktop Services
Imaging,deployment,desktopsupportandmigrationof Windows7Enterprise Operating System.Install and
configurationof software andhardware,bothcommonandcustomon Desktops,Laptops,andThinClients,forall
levelsof Children'sHospitalemployees.Workedcloselywithmanydoctors,nursesandoffice employees,when
performingplacement,installation,configuration,cable management,andQualityControl of new PCsandIP
phones.ReceivedWindowsadministrator'srightstoconfigure andperformmanyhigherleveltasksboth
remotelyandlocally.Workwiththe domainwhichincludesalotof networking,includingTCP/IP,DHCPandthe
like. Someshipping and receiving.
 Lead/Managerof Xerox upgradeproject
Lead a teamin a projectof replacingendof contract Xerox machineswiththe installation,configurationand
placementof newXerox networkprinters/copiersthroughoutthe hospital.

2. VERIZON WIRELESS (contract with Sarcom & SmartSource Inc)
7/2012 (2-week project)
 PC Imaging
PreparedandImaged1600 PCsat the HilliardlocationfordeliveryatVerizonWirelessretail storesacrossthe
country.
SONNY DAYS TECHNOLOGY (of Errand Professionals, LLC)
10/2002 – Present
 Owner/ManagerofSonny Days Technology
Install,build,andrepairPCs.Handle all businessforSonnyDaysTechnology.Manage andhandle all tech-related
business,mostespeciallyincluding(butnotlimitedto) IT,PCand TelecommunicationrelatedbusinessforErrand
Professionals,LLC.
QWEST COMMUNICATIONS CORPORATION
2/1999 – 2/2002 & 1/2004 – 9/2004 & 11/2006 – 3/2008
 BroadbandProvisioningEngineer
Responsible forordermanagementandassignmentof electrical (DS3/T3) andoptical circuits(OC3-OC48levels),
accounts of whichtotaledmultiple millionsof dollarspermonth.
Designatedactivity,supportingtimelycircuitassigning,ordering,routing,andcreation.
Orderedandconstructedvariouslevelsof circuitsandcircuitcomponents.
Routed/AssignedcircuitsinstandardandQwestproprietarysoftware.
 DLR VerificationEngineer
Verifiedtie downinformationonDesignLayoutReportsthroughone onone contact withCentral Officesto
furtherverifyelectrical andoptical level circuitintegrity.Accountable forplacingordersforoptical fiberandfiber
connectorsthat are necessaryfornewor existingcircuits.WorkedcloselywithPOP(pointof presence)
techniciansandlocal exchange carriers.
 NarrowbandRoutingEngineer
Virtual routingandassigningof narrowbandcircuits/connectionsaswell asWebroutingwithsome Unix.
 Networking
Extensive workwithmanyformsof networking,includingdomain, routing,DHCP,TCP/IP,etc.
CALLTECH COMMUNICATIONS (BELLSOUTH.NET ISP)
12/1998 – 02/1999
 Technical Support Analyst
Providedtechnical supportwhile troubleshootinghardware,software,andnetworkproblemsassociatedwith
Windowsoperatingsystems.Assistedphone-inclientswithTCP/IP,NetBIOS,IPX/SPXprotocols,andDNS
Architecture.Instructedthe configurationandsupportof POP3and SMTP servers.Contributedtoresearchof
workingInitializationStringsfordial-upconnections.
 Telephone Operation/Conferencing
Provided above support to clients by receiving their phone calls. Experienced with assessing and correcting
problems over the phone in the most efficient and client-friendly manner possible.

3. SKILLS
● Team and order management
● Comprehensive work with creating, filling, signing and distributing forms including PDFs, DOCs, FAX and
hard copies.
● Creating/applying Design Layout Reports, Access Service Requests, Firm Order Commitments, Letters
of Authorization, and many other legal documents and proprietary skills
● Experience using call management tools and troubleshooting tools.
● Research/Support Analysis, management, organization, multitasking many areas of
telecommunications
● Leadership qualities, including the lead of teams for various projects.
● Hardware and software experience with server, storage, computing, audiovideo and/or networking
devices.
● Working knowledge of Windows Servers, Networking and Storage, Linux, MAC and other MAC
devices, Wireless networking, and Remote Support.
● Thorough knowledge of IP networking concepts such as the fundamental operation of TCP/IP, DHCP,
routers, subnets and firewalls.
● Configure, setup and installation of Shift4 Software (for Credit Card Readers/Pin pads).
● Experience with most Remote PC software (RescueMe, VNC, TeamViewer, DameWare, etc.).
● Troubleshooting- PCs, software, hardware and Telecommunications issues of all kinds.
● Inspired teamwork skills with exceptional people/client/employee relations
● Extensive warehouse related work, including shipping and receiving
● Knowledge and experience with a multitude of software, operating systems and scripting including, but
not limited to Linux, Unix, TBS, HTML, DOS, All Microsoft products (from DOS to Windows 10 and
Office) Quicken/QuickBooks, etc.
● Network Administration, configuration, installation, support, and troubleshooting of immense list of
hardware and software
● Constant technical support for companies, friends, family, and associates
● Familiar with routers, servers, hubs, and other network, PC, and telecommunications hardware
● Assigning/routing, planning, engineering and coordinating steps for completing electrical and optical
circuits. Organization of the turn-up of circuits with Local Exchange Carriers, customers and Point of
Presence technicians
EDUCATION
● Attended DeVry Institute of Technology
● Proprietary telecommunications certificates, Qwest Communications University
● High School Graduate at Reynoldsburg High School in Reynoldsburg, Ohio. Class of 1990.
REFERENCES
This is a publicly shareable version of my résumé, therefor I have removed the personal information of
my references. I do have a prepared list of 6 references that I can provide more securely upon request.