The document is a resume for Kelly D. Green seeking employment as a Certified Phlebotomy Technician. It summarizes her professional experience in medical billing, customer service, and secretarial roles. She has a certification in phlebotomy through the National Health Association and experience performing blood draws in a classroom setting. Her resume highlights skills in healthcare billing, medical terminology, problem solving, and providing compassionate patient care.

1. Kenasco6@yahoo.com  461 O’Kelley Road Longville, La 70652 33-353-5312
OBJECTIVE
To obtain employment as a Certified Phlebotomy Technician by utilizing my experience, knowledge, certification
skills and to also continue my education to gain more knowledge in the healthcare field.
PROFESSIONAL BACKGROUND
Medical Billing Specialist-Collector. Professional Patient Account Representative with excellent communication skills
demonstrated by experience obtained in a medical office. Entry level Certified Phlebotomy Technician with strong
clinical and people skills. Certified through NHA and performed all of my sticks in a classroom setting.
SKILL HIGHLIGHTS
 Healthcare billing proficiency
 Strong medical ethic
 Problem resolution ability
 Knowledgeable of medical terminology
 Patient/family focused
 Blood withdrawal certification
 First Aid/CPR certification
 Medical coding capability
ACCOMPLISHMENTS
PATIENT CARE
 Delivered compassionate care that exceeded hospital requirements.
 Successfully provided quality care to all patients in a healthcare environment.
TRAINING
 Trained new administrative staff on medical office procedures to guarantee consistent quality of care.
DOCUMENTATION
 Documented patient information obtained from intake interview
KELLY D GREEN

2. 2
KELLY D GREEN
PROFESSIONAL EXPERIENCE
Patient Account Representative 07/2015 to present
Outpatient Medical Center Leesville, La.
 Provided excellent patient service by greeting all patients assisting them with the check in/out process, scheduling
appointments, conducting intake interviews, verifying insurance and collecting payments.
 Prepared for HIPPA and JCAHO reviews and ensured all required brochures and pamphlets were available to
patients throughout the clinic.
Customer Service Representative 01/2015 to 07/2015
Aafes Fort Polk, La.
 Greet customers as they arrive in the store and provide them with information regarding products and services.
 Respond to customer complaints and take necessary actions to resolve their issues.
 Take payment in exchange for items sold.
 Bag, box, and wrap purchased items.
 Enter transactions in the cash register and provide customers with the total bill.
 Sort and count currency and coins.
 Issue receipts and change to customers
 Count money at the beginning and ending of each shift
 Process credit card and check payments.
 Assist in stocking shelves, rotating merchandise and marking prices.
 Maintain a clean and safe work environment.
Secretary 03/2014 to 01/2015
Middle Creek Baptist Church Florien, La
 Maintained attendance records.
 Record Business meeting minutes
 Responsible for all cash handling and banking procedures.
Customer Service Representative 09/2012 to 02/2013
Dollar General Florien, La
 Greet customers and be readily available to assist them.
 Take payment in exchange for items sold.
 Identify prices of goods using memory or scanner
 Bag purchased items.
 Sort and count currency and coins.

3. 3
KELLY D GREEN
 Process credit card and check payments.
 Maintain a clean and safe work environment.
EDUCATION AND TRAINING
National Health Association – Rosepine, La
Certification: Phlebotomy
Received certification to be a Certified Phlebotomy Technician
SKILLS
 Patient-focused care
 Excellent interpersonal skills
 Compassionate and trustworthy caregiver
 Time management
 Detail-oriented
 Effectively interacts with patients and families
 Basic computer skills
CERTIFICATIONS
 First Aid/CPR Certified
 Phlebotomy Certification