1. FAITH SIMPSON
faith.simpson.a@gmail.com
SKILLS AND QUALIFICATIONS
 Ability to quickly establish rapport with clientele as well as coworkers.
 Ability to work with a diverse population
 Strong ability to multi-task under pressure
 Previous customer service and office work experience
LICENSES
Certified Phlebotomy Technician Certification Number - K2G6A5P2
National Healthcareer Association Expiration - 25, August 2017
EDUCATION
Phlebotomist Technician Springfield, Oregon
Oregon Medical Training, PCS July 2015
Medical Terminology Eugene, Oregon
Lane Community College June 2014
PROFESSIONAL EXPERIENCE
Safety Specialist Eugene, Oregon
Public Safety Center May 2016
 Primarily phone sales selling safety equipment to Police and Fire chief around the United States
 Maintain several hundred accounts, clean call records to and a list of follow up calls to complete
 Complete quotes and email customers with requested information about products
Customer Service Representative Eugene, Oregon
Firstsource Eugene 2015 – 2016
 Build trust and bolster customer’s relationship with the client
 Effectively manage multiple customers and address specific account questions and concerns
 Analyze each customer’s account fully to ensure that it is the best fit for the customer’s needs
 Utilize the ability to deescalate intense situations with customers in a kind and calm manner
 Obey and adhere to all customer interaction procedures, guidelines, and policies
Customer Service Associate / Bookkeeper Eugene, Oregon
Eugreen Health Center 2014 - 2015
 Greeted clients in a friendly and dynamic manner with an emphasis on customer satisfaction.
 Adhered to state and federal regulations by obtaining proper medical documents and records upon
new client intake, as well as verifying client membership upon arrival.
 Sanitized work surfaces daily.
 Prepared product display upon arrival.
 Upon closing, verified products were stored in accordance with Health Center guidelines.