Karen Truska Hicks has over 25 years of experience in accounting, finance, and cash application. She has a proven track record of managing teams and accounts receivable, resolving issues, and implementing process improvements. She is skilled in Excel, Word, problem analysis, and communication.

1. KAREN TRUSKA HICKS
4701 Shadow Fork Cove * Arlington, TN 38002
* Cell: (901) 834-8742 * Email: truska3@comcast.net
SUMMARY
Proven ability to assume challenging roles, perform in visible positions and work under
pressure to meet deadlines and produce results. Self–starter; effective working both
independently and as a team member. Possess strong analytical skills with excellent ability to
quickly assess problem areas and provide real time solutions.
* Accounts Receivable / Billing / Cash Application * 25 years Accounting / Finance
* Extensive Excel Spreadsheet Reporting * Advanced Microsoft Word
* Problem Analysis and Resolution * Detail Oriented
* Excellent Credit Card / Chargebacks Knowledge * Professionalism and Positive Attitude
* Strong Organizational and Leadership Skills * Self Motivated and Self Managed
* Exceptional Verbal/Written Communications Skills * Team Player
PROFESSIONAL HIGHLIGHTS
Monogram Foods, Memphis, TN
2014 – 2015
Accounts Receivable Manager:

 Managed cash applications, deductions and credit and collections.
 Supervised and backed up a team of four representatives and temporary student
 Researched and identified problem areas in the cash application and deduction
processes.
 Initiated new procedures to restructure and resolve inefficiencies.
 Provided coaching, training and support to team members.
 Prepared daily and monthly reporting.

2. KAREN TRUSKA HICKS
Stratas Foods, Memphis, TN
2009 – 2014
Accounting Supervisor – Cash & Invoicing:
 Supervised and backed up a workgroup of three representatives.
 Researched and brought resolution to invoicing and cash application related issues.
 Documented procedures necessary to make adjustments to customers’ accounts.
 Reviewed and processed cancel/rebill, credit and debit requests from various
departments to make adjustments to customer accounts.
 Provided coaching, training and support to team members.
 Prepared daily and monthly reporting.
Accounting Supervisor – Deductions:
 Supervised a workgroup of seven deduction resolution representatives.
 Transitioned deduction resolution process in-house from an outsourced agency.
 Developed and documented instructions for the deduction resolution process.
 Reviewed deduction packets from representatives to validate for correct
documentation and accuracy.
 Provided training and support to team members.
 Prepared reporting to assist with deduction management.
Lead Billing Representative:
 Transitioned the majority of billing responsibilities from Decatur, IL to Memphis.
 Created invoices for customer orders shipped out from various plant locations.
 Created an instruction packet for the billing process.
Cash Application Representative:
 Applied customer payments in a timely and accurate manner.
 Reduced open cash from over $10m to under $1m within three months.
 Created an instruction packet for the cash application process.
 Trained incoming cash application representatives.
 Structured and streamlined manual processes with an automated offset report and
an excel-formatted open cash report.

3. KAREN TRUSKA HICKS
ACH Foods, Memphis, TN (Accountemps)
2008 – 2009
Lead Deduction Representative:
 Managed deduction team from Accountemps providing training and support.
 Reviewed deduction packets prepared by the team for accuracy and correct
documentation.
 Researched and resolved outstanding customer deductions.
First Data Corporation, Memphis, TN (Formerly Concord EFS)
2001 – 2008
Business Project Manager:
 Led a project team in the creation of an automated reimbursement payment program
from a manual payment process.
 Researched and identified all automation development discrepancies in order to
improve the program quality.
 Communicated with various levels of management both internally and externally to
insure customer satisfaction with the new reporting process.
Accounting/Financial Analyst:
 Managed the reimbursement process to insure payments were received timely.
 Resolved discrepancies according to contract and customer satisfaction.
 Prepared various excel spreadsheet reports for financial trending and forecasting.
 Reduced expenses by developing excel spreadsheet reports for customers.
 Created payment files and trending reports providing more accurate forecasting.
Billing Specialist:
 Produced accurate invoices by being well informed with contract information.
 Developed spreadsheet reports which provided support documentation for
merchants and various departments.
 Established a strong rapport with account managers on billing updates to guarantee
customer satisfaction.
 Authorized payment for gift card vendor invoices and created a more efficient
invoicing method.
 Managed merchant account profiles by maintaining accurate information which
reduced billing errors.

4. KAREN TRUSKA HICKS
Federal Express, Memphis, TN
1997 – 2001
Accounts Receivable Representative:
 Administered National/Global customer accounts to identify and resolve a wide
range of billing, payment and system issues.
 Protected receivables by being knowledgeable of systems.
 Developed a strong positive work relationship with customers, various levels of
management and other departments.
 Created a variety of reports to assist collection department in tracking results on
accounts, workgroup goals and account representative goals.
 Prepared and led a training class on Microsoft Word and Excel.
EDUCATION:
State Technical Institute, Memphis, TN
Studies In: Computer Accounting
Memphis State University, Memphis, TN
Studies In: Business
SPECIAL INTERESTS:
New Hope Christian Church, Bartlett, TN
Youth and College Sponsor 2004 - Current
 Led girls small group bible studies for Jr. High, High School and College age students.
 Assisted in Life Hurts God Heals program for High School girls
 Assisted in Life’s Healing Choices for adult women
 Coached High School Co-Ed Softball
 Traveled and led small groups summer camp programs