Alberto Pierini is an Italian solution architect and sales engineer with over 20 years of experience in telecommunications. He has worked for Alcatel-Lucent since 2009, where he currently serves as a sales engineer for customer experience solutions. Prior to that, he held roles as an IMS solution architect and professional services consultant. Pierini holds a degree in electronic engineering and has extensive experience leading projects, building customer relationships, and implementing new technologies for clients.

1. Alberto Pierini
Address: Personal Information:
Viale Romagna, 76 Birth date: 27th January 1971
20133 Milano – Italy Nationality: Italian
Tel: +39 3487305281
E-mail: alpierini@iol.it
Solution Architect and Sales Engineer
Passionate and efficient customer focused and team player with more than 10 years of experience in
application and core network evolution and business development.
Working closely to the customers and becoming a trusted advisor for them, lead to Consultancy activities
in the customer’s departments and to the creation of new business opportunities.
PROFESSIONAL EXPERIENCE:
2012 (Sept.) – present: Alcatel – Lucent EMEA Customer Experience Solutions Sales Engineer
Sale Cycle Technical support of Motive Customer Experience applications, including customer care, self assurance,
device management (fixed and mobile), proactive care and analytics solutions in EMEA region. Successfully lead
presales activities including tender analysis, workshops, and Proof of Concept, building realistic plans and
coordinating different resources and contributors. Apply the business case methodology developed internally in the
product group to demonstrate the value of the solution and develop new opportunities.
Achievements:
 Coordination of company technical resources to meet and exceed the product division business
targets
 Proactively creation of documentation, marketing presentations and “golden” requirements to
promote the overall end-to-end solutions to be re-used as reference in the company
 Become a reference point for the Mobile Device Management solutions within the team
2009 (Jan.) – 2012 (Sept.): Alcatel – Lucent IMS Solution Architect
Solution Architect to support customers in the evolution to IMS Alcatel-Lucent network architecture. Collaborate to
define the High Level Design of Wind Italy IMS network and to study network migration to IMS architecture with
focus on IMS application layer implementation (TAS).
Leading the service team, coordinating several internal and external players, in the proposal of Vodafone Italy
Contact Center IP transformation.
As IMS expert, engaged in Technical consultancy activities at Wind Core Network Engineering Dept on ALU IMS
solution.
Achievements:
 Successful migration of Wind Italy network to IMS serving more than 2M subscribers with
different Service profiles
 Considered as trusted advisor by our customers for IMS: engaged as Consultant at Wind premises
with a full time assignment during 1,5 year
 Become a reference point for IMS sales and pre-sales teams contributing to the award of core
network RFQ

2. 2005 (Apr.) – 2008 (Dec.): Lucent Technologies and Alcatel – Lucent Professional Services
Support customers in the evaluation, engineering, integration, optimization, planning and evolution of their
networks, in order to improve performance and profitability.
Study development strategies for business solutions in order to develop the market, identify the opportunities and
achieve the goals in terms of profitability of the projects and solutions offered.
Collaborate on providing the technical response to customer’s RFI and RFQ for 3G networks.
Integrate and engineer new solutions, studying the impacts on the customer’s legacy network. Take part to
customer’s trials, providing technical pre-sale support to show Alcatel-Lucent, or partner, solution functionalities.
Achievements:
 Successful migration of Intelligent networks from legacy to IP-based platform (IP-Centrex PBX
features for fixed and mobile subscribers in IMS domain in Vodafone Italy and IN platforms in
Telelcom Italia)
 Considered as trusted advisor by our customers: engaged as Consultant at Vodafone Italy
premises with a full time assignment (Diameter specs for Packet Switching sessions)
 Lead successful projects requiring Integration implementation and Acceptance testing of third
party products. Ex.: Tekelec Signaling Application System and Network Management System
 Lead successful trials: Tekelec SIP Signaling Router trial to replace ISUP with SIP-I.
2000(Nov) – 2005 (Mar) Lucent Technologies, Lucent Worldwide Services Dept.
Specialized Technical Support engineer for Intelligent Networks and Technical Advocate for IN s ervice for Vodafone
Italy customer. Develop both technical experience and managerial experience in the relationship and resolut ion of
customer’s problems. New Product Introduction Engineer for commissioning of new IN SCP, Acceptance &
Integration testing and management of IN nodes and new service releases.
Technical Advocate in Vodafone Italy for all the problems encountered after a service release is active in the
network
Achievements:
 Guarantee the SLA for customers (Vodafone Italy) with more than 20 millions subscribers
 Create a trustful relationship with the customer with great diligence and commitment, leading a
Real Time Charging capabilities trial on Lucent Surepay solution with Vodafone Network
Engineering Dept
 Become a reference point for Intelligent Networks solutions within the support team.
1999 (Jan) – 2000 (Nov) Infostrada (now Wind), Operations Dept.
Specialized technical support for Intelligent Network and Management Systems.
EDUCATION:
University: Academic degree in Electronic Engineering (Communication and Transmission).
Politecnico di Milano. 15th October 1997.
Degree thesis: “Soft decoding of concatenated codes on radiomobile channel”.

3. ADDITIONAL Languages: Italian (mother tongue), English (fluent), Spanish (fluent), French
INFORMATION: (fluent).
Personal data can be treated according to Italian law L.196/03.