Hiten J. Shah is seeking a position that values integrity, innovation, ambition, and leadership development. He has over 15 years of experience in financial services including mortgage origination, default servicing, and business analytics. Currently an Assistant Manager at Tata Consultancy Services, he has led teams, ensured service level agreements, and analyzed trends to improve processes. Shah holds a Post Graduate Diploma in Business Administration and Bachelor of Management Studies, and is proficient in English, Gujarati, Hindi, and Marathi.

1. HITEN J. SHAH
A/8 ShivSagar Apartments, Ram Baug Lane, S.V Road, Borivali (w).Mumbai – 400 092.
Telephone: 9833 046653 / email: shahhiten1985@rediffmail.com
CAREER OBJECTIVE
To be associated with an organization which values and supports qualities of integrity, innovation, personal
ambition, helps in developing leadership traits and offers a challenging work environment.
WORK EXPERIENCE
TATA Consultancy Services - (DOJ: 11/06/2005)
(NKP, Behind Hub Mall. Off Western Express Highway, Goregaon (E), Mumbai – 400 063.)
 Process – Business Analytics (15/05/2012 – Till date)
Job Title – Assistant Manager
Key Responsibilities:
Deal Reviewand CRM Process
 Working directly with the Chief Operating Officer for EMEA TTS Operations in Citi London
 Support to the Management Office with the launch,execution and implementation of projects,
process improvements and other business initiatives
 Analytical support to the Management Office with reference to company financials, expenses,
pipeline review facilitating their business decisions
 Gatekeeper for allthe CRM Cash deals to ensure completeness,accuracy and feasibility of the
solution offered to the client and the proposed / expected volumes and revenue ensuring smooth
implementation and enrich end client experience
 Organize & lead Dealreview meetings for the review of non-standard deals to assess the risk and
exposure to the business
 Manage the dealpipeline at each stage of the Sales Cycle and provide the management office with
periodic reports on pipeline (revenue,volume)
 Pro-actively assist the Sales and Client Relationship teams in identifying, capturing and submitting
all relevant information for a solution in a correct and precise manner
 Proactively identifying opportunities improve efficiency and reduce redundancy in the flow of deals
on CRM and working with the Technology team for implementation of the same
 Service Ad-hoc request as and when requested by the Management Office
Marginal Client Reviewfor ICG EMEA
 PMO is a client repository of CTS, holding client level information with details on their revenue,
CTS accounts,bases,market structure
 Support the management office in reviewing the TTS client exit names and updating the PMO tool
based on different KPI’s and decision / outcome from various stakeholders
Hamilton Metrics
 Co-ordinate with various business workstreams under TTS EMEA to update the Hamilton
dashboard on a monthly basis
 Review trend in productivity figures and highlight any peculiar data to the steering committee team

2.  Process – Morgan Stanley Books & Records (16/6/2011 – 01/05/2012)
Onsite – Office of Morgan Stanley, London, UK (16/06/2011 – 20/10/2011)
Job Title – Advisor /Consultant
Key Responsibilities:
 Understand the & evaluate the functioning of the legacy system ‘Alias’
 Reconciliation of financial data (balance sheets) between the legacy system Alias and the new
system Phoenix
 Check for data integrity and that reports are pulled out accurately from the new system
 Publish a report on a periodical basis to management on the findings
 Fix those gaps by identifying solutions and suggest improvements in the new system
 Streamline the reports pulled from Phoenix used by different client groups
 Successfulin migrating the reporting process to the offshore unit of TCS e-Serve in Chennai
 Process – Default Servicing of US Home Mortgages (09/10/2008 – 10/06/2011)
Job Title – Team Lead
Key Responsibilities:
 Supervising a team of 8 FTE’s.
 Ensuring that Service Level Agreement of 13 files per FTE and quality score of above 95% is met at all
times
 Preparing MIS and various other client end reports on daily basis and analyze the trend in applications
received on daily basis so that a plan of action is prepared to get the maximum applications are reviewed.
 Preparing Control charts,Trending reports to analyze that the executive scorecard is met on monthly basis
 Assisted the manager in IQMS, RCSA and CMMI audit.
 Interacting with the client on daily basis to get all queries resolved and ensuring the business is run as per
client expectations.
 Mentoring managers and team leads from various processes in default servicing through the channel of
cross business functionality
Achievement: Won the Team of the Quarter of October 2008 – December 2008 across Global
Consumer Operations.
 Process – Origination Services of US Home Mortgages (11/07/2005 – 08/10/2008)
Job Title – Team Member
Key Responsibilities:
 Underwriting of new & renewed mortgages with knowledge on reviewing Credit Bureau Reports.
 Been a core team member in Level – 1 prequalification Process while its migration.
 Knowledge of US Tax Returns (1040s) and US Salary documents like W2s, 1099s and other Income
documents
 Assist the management of the department in preparing daily reports.
 Analyze workflow and reports to ensure that the resources are balanced and a high level of service is
provided to the client
 Coordinate sound integration with support functions viz. Quality, Training
 Provided Cross Training to team members to handle High Volume Situations and reduce Idle Time

3. EDUCATION QUALIFICATION:
Examination passed Year of
passing
Institution /
College
Board/
University
Percentage
Post Graduation in Diploma
of Business Administration
(PGDBA)
2009 NMIMS University NMIMS University 83.50%
Bachelor of Management
studies 2005
MKS college
Vile Parle (W)
Mumbai University
64.50%
H.S.C 2002
MKS college
Vile Parle (W)
Mumbai University
69.83%
S.S.C 2000
St. Xaviers High
School.
Maharashtra Education
Board 60.00%
CERTIFICAITION COURSES:
Examination passed Year of
passing
Institution /
College
Percentage
Mutual Funds: A
Beginner’s module
2010 National Stock Exchange of India (NSE) 93.00%
Financial Market: A
Beginner’s module
2009 National Stock Exchange of India (NSE) 86.00%
FUNCTIONAL SKILLS
 MS Excel, MS Word, MS PowerPoint, MS Access
PERSONAL ATTRIBUTES
 Good Interpersonal & Communication skills
 Ability to work under high-volume
 Flexible, Confident, Clarity of Thought
 Self-Motivated and Good team player
LINGUISTIC PROFICIENCY
 English, Gujarati, Hindi and Marathi
INTEREST
 Listening to Music& Reading
I do here by declare that all the above mentioned particulars are true to the best of my
knowledge.
HITEN J. SHAH