1. Sharlette Moncrieffe
5 Cadot Road Kingston 8 | 876-877-1474 | shar4moncrieffe@yahoo.com
Objective
 To add value to the organization by surpassing expectations while promoting and
maintaining the highest level of integrity and professionalism.
Education
MANAGEMENT STUDIES | 2008-2012 | NORTHERNCARIBBEAN UNIVERSITY
Major: Marketing
Minor: Human Resource Management
Certificate:- Data Operations, NCTVET (2010)
DIPLOMA| 2005-2006 | UNIVERSITY COLLEGE OF THE CARIBBEAN (UCC)
Major: Business Administration
Certificate:- Call Center Operations, Level 1 NVQJ HEART NTA (2002)
Skills & Abilities
COMMUNICATION
 Seasoned Customer Service professional.
 People oriented
 Excellent interviewing skills.
 Effective communicator and good listener.

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 Proficient and efficient problem-solver who envisions customer needs in order to initiate
workable solutions and relationships.
 Valued contributor who performs confidently and effectively under pressure and thrives
on challenge
 Keen eye for detail
SPECIAL SKILLS
 Proficiency in using Microsoft word, Excel, Access and PowerPoint, Customer service
skills and hand writing.
 Ability to detect fraudulent/tampered document.
Experience
DESK OFFICER | PICA | 2008-2016
 Responsible for checking customers on frontline
 Provide effective and efficient customer service to potential and actual
customers
 Ensuring all applications received is in compliance with regulations and
Standards.
 Conduct effective interviews, boosting security measures and border control
management.
RECEPTION OFFICER | IMMIGRATION CITIZENSHIP AND PASSPORT DIVISION | 2005-
2008
 Ensure timely, accurate processing of passports in the mailing unit by receiving,
checking and verifying supporting documents.

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 Ensuring all applications received is in compliance with regulations and Standards.
 Effectively communicating with the overseas mission(s) on matters pertaining to
Passport applications received.
 Ensuring that all applications forms received from mission(s) are processed in a
timely manner...
REGISTRY CLERK |MINISTY OF NATIONAL SECURITY 2003-2005
 Responsible for ensuring documents entering the Registry are tracked effectively
by creating and assigning reference/file numbers.
 Ensuring documents are filed and kept in systematic order for retrieval.
 Provide assistance to the Registry in ensuring that proper filing procedures are
adhered to and maintained.
 To inventory current and existing files that is used in the Citizenship department.
TELEMARKETER |TELESERVICES JAMAICA LTD {TJL) MARCH 2003-JUNE2003
 Conduct telemarketing services by providing customers with valuable information
concerning AT&T service offerings.
 Liaison with customers on a timely basis to ensure that their problems are resolved
and needs are met.
 Promotions of new services offered
 Building market shares through advertisement of products and services.
REFERENCES
Available upon request.