ServiceNow offers IT operations management (ITOM) solutions that deliver enhanced visibility, automation, and operational intelligence to keep business services up and running. Customers using Service Mapping with Discovery are able to resolve service outages, optimize service architectures, and assess the service impact of infrastructure changes. However, the ServiceNow platform does not support your mainframe and IBM i environments by default – leaving a huge gap in your service maps and risking costly downtime when outages occur. Learn how you can seamlessly integrate mainframe and IBM i systems into your ServiceNow IT Workflows so you can eliminate manual processes, increase productivity and respond faster to improve service availability across your business. By leveraging Ironstream for Service Mapping customers are able to drive self-aware operations, accelerate their hybrid-strategy, and get more out of their ServiceNow and legacy IBM investment. Topics will include: • How to get more out of ServiceNow Service Mapping by including your legacy IBM systems • How to extend ServiceNow Discovery to auto-populate your CMDB • Customer use cases and examples

1. Maximizing Service Maps
to Include the Critical CIs
on the Mainframe
Presenters
Peter Klein – Senior Technology Alliance Manager
Ian Hartley – Senior Director of Product Management
David Friedman – Senior Sales Engineer

2. Automatically Integrate mainframe and IBM i systems
into leading IT analytics and operations platforms
for an enterprise-wide view of your digital business
Precisely Ironstream®
2

3. Ironstream Solutions
Discovery
• Complete the single
view of entire
infrastructure to
enable smarter IT
decisions
• Rapidly configure and
launch secure discovery
of the IBM mainframe
and IBM i resources and
their relationships
• Automates manual
process and keeps an
accurate single source
of record
• Relationship mapping -
maps dependencies and
assigns relationships
Event Management
• Sophisticated event
status management of
messages to help drive
proactive enterprise
systems management
• Analyzes complex event
streams allowing
operations staff to
quickly determine the
cause of a problem
• Quickly and accurately
prioritize and filter
numerous events allowing
operations staff to
quickly see the
problem cause
• Hardware Asset
Management (HAM)
• Software Asset
Management (SAM)
• Log Analytics
• And more…
Further Integrations
IT Operations Management
3

4. 4
What Does
Ironstream
for
ServiceNow
Discover?
IBM i
• Local Storage with ASPs
• Memory
• LPAR
• CPU
• Network connectivity
• Installed software
• Selected system values
• Subsystems
• Active jobs
• Jobqueues
• Output queues
• Libraries
• Programobjects
• MQ– managers, channels, queues
IBM Z
(mainframe)
• Db2- DDF,DSG, databases, table spaces anddeep
configuration data
• Jobactivity
• DASD storage
• Storage groups
• CICS- regions, transactions, programs
• IMS- regions, databases, transactions, programs
• MQ- managers, channels, queues
• Memory
• LPAR
• CPU
• Network connectivity
• Installed IBM& non-IBM software
IBM Z,Db2,CICS andotherproductnames,terminologyandphrases arecopyrightand/ortrademarksof IBM Corp.inthe United States andothercountries.

5. ServiceNow Store
5

6. Service
Mapping
6

7. 7
Why Care About Service Mapping?
• Need visibility into complete IT
• Must beagile and responsive
• Quickly identify and resolve issues
• Keepyourbusiness running
• Have happy customers

8. 8
Starts with
Understanding
What is there
• Leveragewhatyouknow
• What youhave
• How it connects
How items relate
• Applyyourknowledge
• Standard/expected
• Non-standard/unexpected
• “Just because…”

9. 9
Starts with
Understanding
What is there
• Leveragewhatyouknow
• What youhave
• How it connects
How items relate
• Applyyourknowledge
• Standard/expected
• Non-standard/unexpected
• “Just because…”
CIs
CI
connections

10. Analogy: City
Break
10
Discovery
Points of Interest
• Museums, galleries, restaurants, bars
Connections
• Roads, pathways, bus stops, subway stations
Service Mapping
Adds context
• POIs and connections for a journey
• Clarityof impact when POIis unavailable

11. 11
Service Mapping for Mainframe
and IBM i
• ‘Patterns’ add discovered CIsinto a service context
• Configure…run…automate
• Get mainframe and IBM i into the wider service view

12. Demo
12

13. Q & A

14. Thank you