6. Automated Tracking, Analysis & Action
• iSight™ - 360
Usage Tracking
- Holistic, continuous visibility of user, application, transaction and data
usage activity from outside the database
• iSight Analytics™ - Insight, Alerting & Guidance
- Expert analytical modules with built-in experience and context:
- Performance/SLM, Compliance/Governance, Consolidation, Usage…
• iGuard™ - Policy Action Engine
- Patented process prevents inappropriate queries before database
- Guides users with instantaneous messaging
Discovery, Visibility & Control
7. Database
Users & App Servers
Architecture – Usage Tracking and Analysis
iSight Tracking
BI
CRM
Analysis
Repository
Logging
• Continuous Tracking from Outside Database
• Scalable, Flexible, “Drop-In” Installation
Database Listener
Who
What
When
Where
How
8. Database
Users & App Servers
Architecture –Tracking, Analysis & Control
iSight Tracking
iGuard Control
BI
CRM
Analysis
Repository
Logging
Database Listener
Who
What
When
Where
How
• iGuard - Prevents “bad” queries and guides users
• Improving service levels, enables on-demand analytics
9. • Identity Persistence (Who) – Identifies actual user ID launching
query despite connection pooling or generic DB user ID
• BI Integration (What) – Integrates BI application visibility.
“Market Basket Analysis” – “Business Objects Mktg Universe”
• Business Context (Where) – Places user activity in
organizational context: Department, Function, Role, Location
Visibility-Expanding Features
Anonymous
Query
App
Who?
What?
Where?
SBaird
Market Basket Report
NY Marketing
Business
Objects
12. • Develop comprehensive usage patterns and profiles of
source systems
• Pareto analysis/query clustering
• Create and analyze composite workloads for
consolidation
Migration/Consolidation Use Case
Reduce risk during consolidation and “right
size” target platform
13. • Current state profiles and analysis
• Cloud, data appliances, new platforms
• Identifies remediation (if required)
• Visibility and scoring provides project roadmap
• Identifies “low hanging fruit” applications for quick wins
• Reduces project risks
Application Modernization/Re-Platforming
Usage visibility to plan and execute engagements
14. Application Readiness
• Profiles and analyzes applications
• Identifies, prioritizes and guides optimization on new platform
Solutions to Accelerate Migrations/Consolidations
15. 14
Consolidated Workload Profile
Solutions to Accelerate Migrations/Consolidations
Consolidated Workload Analysis
• Captures / models targeted application and data activity
• Supports leading database platforms
19. Challenges at a Financial Services Company
• Customer-facing data warehouse grown very large
• Growing PCI compliance risk - little understanding how data used by
customers and analysts
Teleran Solution
• Identified large unused data / data accessed by users for analytics
• Highlighted wide range of non-compliant, unauthorized activity
Business Value to Customer
• Improved analysis for customers
• Significantly reduced storage footprint
• Reduced data compliance risk
Case Study–Optimized Analytics & Compliance
20. Challenges at Large Securities Brokerage Company
• Merger resulted in consolidation of two DWs used by 1000’s of brokers
• Little visibility of business users in consolidated environment
• Needed to reduce financial risk and IT operating costs
Teleran Solution
• Identified 62 applications in use, many inefficient, unauthorized
• Uncovered several multi-terabyte unsanctioned data marts
• Found undetected margin call application errors
Business Value to Customer
• Enabled IT to provide better service and value to the business
• Delivered resource savings, reduced risks
Case Study – Reducing Risk and Costs
21. Challenges at Wealth Management Division of Large Bank
• Large recent investments in data warehouse and BI applications
• Mgmt. needed to confirm business was leveraging BI/DW
Teleran Solution
• Tracked and analyzed analytical processes and data use of high
performers
• Showcased analytical usage metrics in Executive dashboard
Business Value to Customer
• Enabled IT to provide better service and value to the business
• Ongoing justification of BI/DW budgets and headcount
Case Study – Improving Business Process
22. Challenges at Large Securities Brokerage Division of Bank
• Divisional BI/DW used by wide range of functions
• Seeking to improve customer marketing campaign analysis and close rates
• Needed to better understand usage to fine tune data models and service
Teleran Solution
• Tracked and managed 100’s of marketing campaign analysts to speed up
and improve quality of campaign analysis
• Analyzed usage by department to better “tune” models and train users
Business Value to Customer
• Helped improve campaign velocity and close rates
• Improved service and value of BI/DW to business groups
Case Study – Maximizing Customer Analysis
23. Selected Case Studies
• BI/DW Assessment Builds Winning Roadmap
• DW Health Check Minimizes Risk & Cost
• Performance Improvement & Cost Reductions
• Database Consolidation Speeds Business Value
• Increasing US Army Recruitment
• Expanding Usage & Business Performance
24. Challenges at Healthcare Company
• BI/data warehouse not meeting objectives to lower cost and improve revenue
• Company executives dissatisfied
• IT lacked credibility to justify infrastructure investment project
Teleran Solution
• Assessment identified inappropriate user activity, inefficient operations and
ineffective resource use
• Duplicate databases, inefficient legacy applications, no link to business objectives,
use and value
Business Value to Customer
• Developed plan for expanded next gen data warehouse platform and
• Services engagement to align BI application to business objectives
BI / DW Assessment Builds Winning Roadmap
25. Challenges at Large Securities Brokerage Company
• Merger resulted in consolidation of two DWs used by 1000’s of brokers
• Little visibility of business users in consolidated environment
• Needed to reduce financial risk and IT operating costs
Teleran Solution
• Identified 62 applications in use, many inefficient, unauthorized
• Uncovered several multi-terabyte unsanctioned data marts
• Found undetected margin call application errors
Business Value to Customer
• Delivered cost savings, reduced risks
• Enabled IT to provide better service and value to the business
DW Health Check Minimizes Risk & Cost
26. Challenges at a Credit Card Company
• Customer-facing data warehouse performance slow
• Database monitoring did not reveal actual issues
Teleran Solution
• Helped quickly identify performance degrading user behaviors
• Implemented user control policies for more efficient resource use
Business Value to Customer
• Saved $750,000 in system hardware upgrade costs
• Improved performance by 45%
− Met customer service levels
− Enhanced productivity of 600 analysts
Performance Improvement & Cost Reductions
27. Challenges at a Legal / Financial Services Publishing Firm
• Merger resulted in need to combine 2 enterprise data warehouses
• Different architectures, platforms, operational staff, users
• Needed to reduce IT operating costs and reduce time and cost to consolidate
Teleran Solution
• Modeled existing usage to streamline combined data models and workloads
• Guided application adjustments to dramatically improve performance on new
platform
Business Value to Customer
• Reduced cost, time and effort of consolidation
• Delivered faster time to business value
• Improved business results and confidence in IT management
Database Consolidation Speeds Business Value
28. Challenges at US Army Accessions Command (USAAC)
• 7300 recruiters; significant objectives across 1600 recruiting offices
• Deliver right data to recruiters at right time to “close” with candidates and
increase recruitment rates
Teleran Solution
• Identified data usage patterns to resolve performance bottlenecks and confirm
when and how data used
• User controls (iGuard) prevented unauthorized access tools to prevent security
breaches with sensitive personnel data
• Planned for multi-branch, self-liquidating deployment
Business Value to Customer
• Targeted data delivery and improved performance yielded significant
improvement in recruitment quotas
• Lowered operating costs and enhanced sensitive data security and compliance
Increasing US Army Recruitment
29. Challenges at Financial Services Organization
• Improve performance of employees via information technology
Teleran Solution
• Collected, aggregated technology usage information
• Developed report card on technology usage by group
Business Value to Customer
• Identified gaps in technology usage
• Supported premise that information technology was critical success factor
• Delivered ‘get well’ plan to improve
Expanding Usage & Business Performance
31. Compliance and Governance
• Sensitive Columns Data Auditing
• Sensitive Tables Data Analysis
• Blocked Activity Policy Analysis
• Surveillance Policy Analysis
• Rogue Application Tracking
• Internal Breach Analysis
• DML Analysis
• Weighted Impact Analysis
Performance and SLM
• SLA Monitoring
• User Activity Monitoring
• Resource Analysis by User
• Resource Analysis by Application
• Application Performance Trending
• Semantic Layer Performance Analysis
• SQL Profiling
• Connection Analysis
Consolidation and Migration
• Table Usage Analysis
• Table Dormancy Analysis
• Smart Scan Compatibility Analysis
• Hints Assessment Analysis
• Problem SQL Analysis
• Error Analysis
• Workload Analysis
• Sizing Recommendation Analysis
Usage and Dormancy
• Table Dormancy Analysis
• Error Analysis by User
• Error Analysis by Application
• Application Usage
• Semantic Layer Usage Analysis
• BI Report Usage Analysis
• Departmental Usage Analysis
• User Analysis
Sample iSight Analytics Reports
32. • SQL Events Star Schema
− Contains fact for every monitored “SQL event”, with robust attributes,
metrics and supporting dimensions
• Application Database Data Model
− Contains snapshot of application data model objects and relationships
− Created by Teleran database modeling process
• Data Object Usage
− Contains usage of tables, columns, views, procedures, indices,
predicates, literals, etc. correlated with each “SQL event”
Teleran Repository Subject Areas
33. This query…
SELECT Buyer, Product, Store, Quantity, Price, Sales_Date
FROM Sales
WHERE Sales_Date = to _Date(‘03/01/2010’,‘mm/dd/yyyy’ )
Creates…
1 entry in the fact table
1 entry in the table usage table
6 entries in the column usage table
1 entry in the predicate usage table
1 entry in the operator usage table
1 entry in the literal usage table
Teleran Repository Entries
34. Selected Fact Table Attributes
• User (OS user, app user, DB user)
• Application
• For BI Platforms (Universe, Report/Query Name)
• IP Address
• SQL Text (identifier, text)
• Date/Time (start time, end time to milliseconds)
• Result Metrics (response time, elapsed time, rows, bytes)
• Database errors (error code, bread crumbs)
Teleran Repository Facts
35. Selected Usage Tables Attributes
• Tables, columns, views, indices
• Direct and indirect selects (using name or *)
• Where clause (columns, operators, literals)
• Joins (number, type - inner, outer)
• Group by (tables involved)
• IN Lists (number, members)
• Sub-Selects
• Unions
• Index (type)
Teleran Repository Usage Metrics
36. Sophisticated Analysis and Recommendations
• WHERE clause analysis and horizontal partitioning
• GROUP BY clause and aggregates
• Column usage analysis and vertical partitioning
• IN List, ‘NOT IN’ analysis and alternatives
• Dormancy analysis, tier and archiving strategies
• SQL model analysis, Pareto analysis
• Concurrency analysis
Teleran Repository Analysis
37. 36
• Manages / guides users
• Controls inappropriate transactions
• Reduces costs, improves performance and service,
ensures business value
iGuard – User and Query Controls
Instantaneous Messaging Informs BI Users
Database error: ORA-12408: [TT] Joining Customer
and Premium tables produces huge result set. Add
WHERE clause and run your query again.
Database error: ORA-12408: [TT] You do not have
authorization to access social security numbers.
38. • Improves throughput by protecting system from
costly resource wasting queries
• Ensures service levels and performance
• Reduces helpdesk calls and support costs
• Facilitates user self-service and productivity
• Enforces data compliance policies
iGuard Benefits
45. Kevin Courtney, VP Business Solutions
Phone (973) 439-1820, ext. 214
E-mail kcourtney@teleran.com
The Teleran logo, iSight and iGuard are trademarks or registered trademarks of Teleran Technologies, Inc. Other brand and
product names are the marks of their respective owners. SO7.25.13
Contacts
