Julie Martini has over a decade of experience as a Quality Assurance Auditor in the life insurance industry. She has strong analytical and problem solving skills and has led teams to implement process improvements. Her experience includes creating audit plans, analyzing results, and working with business partners to improve performance and compliance. She is interested in leveraging her skills into a full-time project management role.

1. Julie M. Martini
Windsor Locks, CT C: 860-280-8260
juliemmartini@yahoo.com www.linkedin.com/in/mart1n1
SUMMARY
Quality Assurance Auditor with over a decade of experience in the Life Insurance Industry, working with
business partners to create and implement critical audits for the business. Recognized for strong analytical
skills that deliver actionable ideas to improve results and behaviors. Active team member/project manager
with excellent problem solving, continuous improvement, organizational and decision making skills.
Exceptional communication and customer service skills – in person, over the phone, or in written
correspondence. Interested in leveraging skills into full-time project management. Core competencies
include:
 Effective Communicator  Customer Focused  Strong Analytical Skills
 Cross Functional Coordination  Public Speaker  Trainer/Mentor
 Problem Solving  Strong Interpersonal Skills  Deadline Sensitive
 Root Cause Analysis
 Six Sigma (Yellow Belt)
 Detail Oriented
 Audit Plans/Results
 Facilitator
 SOX/Compliance
KEY ACCOMPLISHMENTS
 Led cross functional team to apply Continuous Improvement methodology to resolve problem of
customer audit expectations not matching actual number. Resulted in 350+ hours of realigned work.
 Created audits and audit plans for department that was previously overlooked.
 Created “audit plans” for use by new members of auditing team to allow for faster training and work
readiness.
 Facilitated monthly meetings with business partners to discuss audit results.
 Partnered with Subject Matter Experts and Trainers to immediately address potential issues with new
hires.
 Worked with Fraud Prevention Team to flag potential issues discovered in the audit process.
 Acted as a Problem Solving Champion within team/department to assist others with mapping out
continuous improvement projects.
PROFESSIONAL EXPERIENCE
MassMutual, Springfield, MA 2004 – 2016
Quality Assurance Specialist (2007 – 2016)
Performing audits for the Service Centers, Life Claims and Life and Annuity processing.
 Analyzed audit results and delivered written report to business partners, leading to changes that
resulted in saved time and resources.
 Worked directly with Fraud Prevention team to flag potential problems.
 Partnered with Service Center Trainers to immediately address errors made by new hires.
 Organized monthly meetings with business partners to discuss results of audits.
 Built strong relationships with business partners to create and implement audits designed to meet
company standards.
 Facilitated calibration meetings within team.
 Created audit plans and support documents for team members to use when performing audits.
 Developed training plan for QA new hires.
 Cross-trained team members on new audits, processes.
 Coordinated activities related to Sarbanes-Oxley compliance testing.
 Acted as Problem Solving Champion for team.

2. Julie M. Martini juliemmartini@yahoo.com C: 860-280-8260 Page 2
Customer Service Representative (2004 – 2007)
Handled incoming calls to the Life Service Center, assisting customers and agents with questions on
policies, providing service as needed.
 Ranked in the Top 3 of 100+ representatives in the Life Service Center for last six months in the
position.
 Mentored new hires.
 Performed internal audits.
 Represented the entire Service Center in an internal campaign for the company (posters and video).
 Acted as back-up for support team.
 Recognized for “Day in the Life of” blog written for company intranet site.
McCaughtry & Associates, Hartford, CT
A Legal Library Services company.
Library Technician 1989 – 2004
 Maintained collections for multiple law firms in the Hartford, CT and Springfield, MA areas.
 Trained new hires.
 Mentored Summer Interns.
 Performed Legal Research as needed.
EDUCATION
MM, University of Hartford/Hartt School of Music, West Hartford, CT
BM, Converse College, Spartanburg, SC
ADDITIONAL SKILLS/ABILITIES
Performing – Multiple leading roles in opera and music theatre, Guest Artist with area orchestras,
National Anthem performer at professional sporting events.
Production Work – Vocal Coach, Stage Manager, Make-Up Designer, Props Mistress, Ticket Office
Manager.
Board Member – Windsor Jesters, Windsor, CT
Recordings – The Ash Grove – CD (Performer & Producer)