Juliana Cheruto Rotich Maiyo is a result-driven professional with over 12 years of experience in different departments at Kenya Post Office Savings Bank. She has a Masters in Business Administration from the University of Nairobi and diplomas in Human Resource Management and Social Sciences. Her work experience includes roles as a Human Resource and Administration Officer and Branch Officer in Charge at POST BANK, where she oversaw HR, administration, property management and security matters. She seeks to obtain a meaningful position in HR management and administration to continue learning and gaining practical skills.

1. Curriculum Vitae
Juliana Cheruto Rotich Maiyo
P.O Box 34272-80100 Mombasa, Kenya
Telephone no: +254 722 825 296 / +254 728 418 336
Email: maiyojj@postbank.co.ke / Juliana.maiyo@gmail.com
Personal Profile A result-driven professional with aspiring progressive career, with over 12 years of
experience; having worked in different departments at Kenya Post Office Savings Bank (POST
BANK). I am self-driven, ambitious, innovative, analytical, fast learner, and pride myself as a
true team player with excellent interpersonal skills. With the unique combination of
experience and achievement in academia, I have the drive, ambition and energy to be
successful. I aim to add value through designing, directing and managing company-wide
process of management, learning and development, all of which facilitate organization
effectiveness and growth. I desire to obtain a meaningful and challenging position in Human
Resource Management and Administration that will enable me to learn and gain practical
knowledge and skills for the benefit of the organization and me.
Education
Currently
Masters of Business Administration
University of Nairobi
2011 - 2012
Diploma in Human Resource Management
Kenya Institute of Management
1990 - 1994
Bachelor of Arts in Social Sciences
University of Nairobi
1987 - 1989
KACE Certificate
Kapnyeberai Girls High Schoo1
1983 - 1986
KCSE Certificate
St. Josephs Chepterit Girls
Professional
Qualifications
 2010: Peer Educators Program
 2003: Miles Management Consultants on Customer care
 2002: Management Development Course
Skills  Administration and Management: Knowledge of business and management principles
involved in strategic planning, resource allocation, human resources modeling,
leadership technique, production methods, and coordination of people and resources.
 Hiring and Recruitment: I can be able to Identify, recruit, interview and hire high-
performing employees for the long term success of a company
 Analytical Skills: Recognizes areas of weaknesses requiring improvements and makes
recommendations to the management for consideration, approval and
implementation
 Planning and Organizing: Refined planning and organizational skills that balance work,
team support and ad-hoc responsibilities in a timely and professional manner.

2.  Performance Management: Ability to effectively manage performances of employees.
Establishing and implementing a complete performance improvement process,
designing a performance review process, maintaining it and effectively monitoring its
implementation.
 Counseling and Mentorship: Exceptional counseling skills that help the employees on
an all-round mental health in line with work and life balance.
 Interpersonal and communication skills: I am able to build an understanding of the
client needs and concerns, and express these to other members of my team.
 Managerial Skills: I have the ability to work closely with and develop relationships
with clients. Able to handle communications and corporate affairs and build effective
and efficient teams
Work Experience 2010 to date Kenya Post Office Savings Bank (POST BANK)
Position: Human Resource & Administration Officer
Responsibilities:
In Human Resource
 Management of staff Appraisals through the Balanced Score Card
 Drawing of the staff establishment: Underlining of the substantive employees in
relations jobs requirements, through staff job evaluations and staff needs.
 Managing recruitment and placement process: Liaising with ICT and Procurement to
circulate job vacancies announcements, long listing, short listing, interviews, posting
and brief introduction of the employees.
 Conducting inductions and orientation of new employees: Drawing Departmental/
sectional induction schedules and introducing them to staff.
 Managing Employees Relation: Disciplinary, negotiations, health and safety, exits.
 Managing and coordinating major staff welfare loans: such as house loans, shamba
loans, car loans, development loans and customer loans.
 Managing and implementation of the funeral policies; such as death notices,
payment of the funeral expenses and placement print newspaper obituary.
 Developing Human resources strategic plan in line with organizational goals.
 Coordinating the recruitment of sales executives and casuals in the region.
 Appraisal (Performance Reviews annually) and administration of staff matter
 Employee development and assessment of training needs.
 Management of staff training programs at the regional level.
 Coordinating the administration of employee benefits such as NHIF,NSSF, Pension
etc
 Coordination of all matters related to HIV & AIDS, Gender Mainstreaming awareness,
People living with disabilities, Alcohol and Drug substance abuse, specific activities to
mitigate against and education through awareness creation.
 Grievance handling working closely with the Regional manager.
 Overseeing the Internship program me at the Regional Office.
In Administration and Property Management
 Overseeing verifications and management of mail delivery
 Overseeing registry operations

3.  Management of transport in the Region.
 Property management and maintenance
 Overseeing administration of stores and supplies
 Document retention and destruction
 Management of buildings, leasing and revenue collection.
 Participate in Procurement and supplies
 Overseeing the disposal of obsolete items
In Security
 Overseeing security matters in the region
 Maintenance of the of CCTVs mantraps and alarms
 Ensuring that security personnel are deployed to all the branches in the region.
Achievements
 Participated in the successfully implementation of practical human resources system
(Perpay)
 Increased medical providers panel in the Bank, hence reducing man hours lost by
staff seeking medical attentions from un- recognized medical providers
 Participated in the review and management of staff welfare loans to allow more
employees benefit from the same. Welfare loans such as House Loans, Shamba
Loans, and Car Loans and Development loans.
2006 - 2009 Kenya Post Office Savings Bank (POST BANK)
Position: Branch Officer in Charge
Responsibilities:
 Management of all Human Resource matters at the branch
 Supervising all branch operations and maintaining the desired standards for the
branch.
 Mobilizing deposits by encouraging savings and surpassing the expected targets
 Balancing daily transactions and cash management together with the bank tellers.
 Business development through cross-selling of bank's products.
 Handling of customer's queries and advising them accordingly.
 Preparing reports for the branch used in the assessment of the branch performance.
 Managing and controlling branch sales and marketing.
 Handling Trustee cases
 Ensuring operational efficiency through quick turnaround time on service delivery.
 Management of staff grievances and work related issues
 Ensuring the continued growth and sustainability of business at branch level
 Supervision of cash management.
Other Positions Held
 2001 - 2005: Bank Teller at Kenya Post Office Savings Bank (POST BANK)
Additional
Information
Trainings and Seminars
 2012: Team building training

4.  2010: HIV/AIDS Awareness program
 2004: Kenya Industrial Estates seminar
 2003: Peak Performance Consultants seminar
Referees Mr. Eliud Mbaya
HR Manager
POST BANK
P.O Box 30311, Nairobi
Telephone no: +254 722 803 777
Email: mbayaea@postbank.co.ke
Jackson Nganda
HR Manager
POST BANK
P.O Box 30311, Nairobi
Telephone no: +254 722 222 368
Email: NgandaJM@postbank.co.ke
Eric Injenga
Senior Accountant
Kenya Urban Rural Authority
P.O Box 41727- 00100, Nairobi
Telephone no: +254 722 946 357
Email: erorubs@yahoo.com