Nozipho Mcedwana's curriculum vitae provides her personal details including her name, date of birth, address, contact information, and education history. She completed grade 12 in 2000 and obtained qualifications in management and computer practice from South West College in 2004. She received international call center training from World Outsource Company/CCX in 2007. Her work experience includes positions as a cashier, customer service assistant, and call center agent for Game Four Ways, Telkom SA, and MTNSA from 2005 to the present. She provides references from her past supervisors.

1. CURRICULUM VITAE
OF
NOZIPHO MCEDWANA
PERSONAL DETAILS
Surname : Mcedwana
First names : Nozipho
Date of Birth : 14 January 1983
Residential Address : 880b Zola 3
Bendile road
P.O Kwa-Xuma
1868
Contact Numbers : 073 541 0851/ 083214 4810
ID Number : 830114 0613 088
Gender : female
Home Language : isiXhosa
Other Languages : English, Sotho and Zulu
Nationality : South African
Marital status : single
EDUCATIONAL QUALIFICATION
Last School Attended : Lavela High School
Highest Grade Passed : Grade 12
Subject Passed : English, Zulu, Geography,
Physical Science and Biology
Year : 2000

2. TERTIARY QUALIFICATION
Name of Institution : South West College Campus
Subject Management : Management
Communication N4
: Compute r Practice N4
: Entrepre ne ur Business
Management
Year ; 2004
Name of Institution : World Outsource Company/CCX
Course International Call/ contact
Centre
Subject : Service Excellence
The “I” individual
Accent Reduction
Company Based Training
Duration : 3 months
Year : 2007
WORK EXPERIENCE
Name of company : Game Four ways
Position : Cashier
Year : 2005 – 2006
Position : Customer Service Assistance
Name of company : Telkom SA
Position : Call Centre Agent
Duties : Telkom Director (operator)
inbound
Core Description To perform a one stop service
within the customer contact
centre in order to ensure total
customer satisfaction.
To promote Telkom’s products
and services to enhance the
viability
And profitability of the
customer contact centre

3. OUTP UTS / RESPONS IB ILITIES
Inbound and Outbound Responsibilities: Establishe d / maintaine d
relations hip with customers
Handling of all related queries /
disputes /Enquiries
Cross selling Telkom products
to customers
Impleme nt operation plan in a
section
Main Job functions : Escalating Queries
Customer services
Period : 2008 – 2011
Name of Company : MTNSA
Position : Call Centre agent
Duties Resolve client Query issues
(inbound)
Resolve Various cell phone
related issues
Inform and educate clients
about latest products offered
Compile and document common
issues
Experience by customers
Period : 2011 – curre nt
REFERENCES
Name of person : Mrs Martha Moiphepi Ntleng
Position Customer service Supervisor
(Game)
Contact Number : 011 3675700(w) 082 979 9524(c)
Name of person Ouma Teme / Nnakiseng
Ngwanamadze ma
Position : OPS Managers (Telkom SA)
Contact Number : 011 835 2700
Name of person : Mrs Difedile Nkosi
Position : Supervisor MTNSA
Contact Number : 011 912 3000(w) 083 2090 710(c)