1. Harrison Mutunga Mutwiwa
Nationality: Kenyan Age - 35  Marital status: Married
P.O. Box 14672 – 00100, Nairobi, Kenya  Tel: +254 721 218 603  E-mail mutwiwaharrison@yahoo.com
Languages: English, Kiswahili, Kamba
Profile
Customer service professional offering 6 years of diversified experience. Excellent communication
and problem-solving skills. Dedicated to achieving customer satisfaction as well as meeting or
surpassing company expectations. Take great satisfaction and pride in seeing results and positive impact on the
customer/client.
A self-starter, team player flexible, independent, organized and punctual individual who is cooperative, polite and
hardworking.
CAREER OBJECTIVE
To secure a challenging position inthe BankingIndustryand activelyparticipateinthe formulation ,
implementationandaccomplishmentof the Organizations goals.
ACADEMIC BACKGROUND/ QUALIFICATION
Sep 2011 – 2014: University of Nairobi
Bachelor of Arts degree in Sociology, Peace and Conflict.
Aug 2003 – Nov 2004: University of Nairobi
Diploma in Business Management
Jan 1999 – Dec 1999: Mombasa Polytechnic
Certificate in Pharmaceutical Technology
Jan1993 – Nov 1996: Kangundo High School - Grade B-(Minus)
WORKING EXPERIENCE
March 2011 to Date: Barclays Bank, Queensway Branch
Position: Sales Representative
Bank Teller
Custodian Up to Date.

2. Duties:
 Responsible for cash/checking deposits
 Processing loan payments
 Opening accounts
 Getting direct deposits accounts
 Activate ATM/debit cards
 Cash handling
 Customer service
 Balance drawer
 Petty cash
 Maintained proper cash limits, cashed checks, accepted deposits, and issued cashier's checks, money
orders, traveler's checks, cash advances, and funds transfers
Nov, 2009 to Dec 2011: Barclays Bank, Bank house Moi Avenue and bunyala branch
Position: Direct Sales Representative (Lead generator)
Duties:
 Assetsand Liabilities.
 Loans,accounts and creditcards Managing a team of10generators
 Supported clients in all banking transactions.
 Assisted in all clerical responsibilities within the bank.
Feb, 2008 to Dec 2009: Standard Chartered Bank
Position: Direct Sales Representative
Duties: loans, accounts and credit cards
April, 2007 to Nov 2008: African Retail Traders (2005) Ltd – Hire Purchases Company
Position: Branch Manager
Duties:
 Mobile sales units covering Mwingi, Machakos and Makueni districts.
 Checkoff scheme negotiating on behalf of the company
 Booking appointments from companies for exhibitions
Feb,2004 – March 2007: Shoppers Credit – A hire purchase company.
Position: Sales Executive
Duties:
 Covering Machakos, Makueni and Kitui Districts.

3.  Sighnning checkoff schemes on behalf of the company,
 Booking appointments for exhibitions
Aug, 2002 to Dec 2004: Miracle Chemist, Voi
Position: Sales Representative
Duties:
 with both retail and wholesales covering Taveta, Wundanyi, Kibwezi and Voi
2001 – 2002: Kongowea Municipal Clinic, Mombasa
Position: Dispensing medicine
1999- 2001: Kambu Secondary, Makueni
Position: Teaching form 1 to form 4 students in Maths, English and Geograph.
ADDITIONAL ATTRIBUTES
BCE Driving License
Computer proficiency in MS Windows, Microsoft word, Microsoft excel and Microsoft access
SUMMARY OF SKILLS
 Cash Handling  Customerservice
 Analytical Skills  Balance Ledger
 Negotiationand persuasiveabilities  Data entry
 Procurement  Stock control
 Salesforecasting  Role play in Unsecured Loan, Credit Cards and Selling
Accounts
HOBBIES
 Listening/teachingmusic,readingandvolleyball.
 Completed one year of school of music with house of Tephillah Ministry, Nairobi
REFEREES
Dr.Luke Mwangi David Karue
Bishop Branch Operation Officer
JBA Ministries Barclays Bank of Kenya Limited
P.o. Box 18133 – 00100 Queensway House Branch
Nairobi P.o Box 30011 - 00100
Tel +254 722 738142/254 201807 Nairobi
Email: drlukemwangi@yahoo.com Tel+254 720 305 483
020 2742263,020 2223161
Telex: 22030

4. PETER MAWEU
Branch operation manager
Nairobi south group of branches
Queensway house business center
Mama ngina street
P.o.box 30011-00100
Nairobi Kenya
Telephone +254 20 2742000
Direct line +254 20 274 2141
Mobile +254 722 813 336
Email:peter.maweu@barclays.com