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CURRICULUM VITAE OF
MABEL TINY MASHABA
5633B Immink Drive Zone 5
Diepkloof 1864, GAUTENG, SOUTH AFRICA
Cell number: 076 712 0068/0834750723
Email: tiny.mashaba2@gmail.com
PERSONAL
First Name : Mabel Tiny
Surname : Mashaba
ID Number : 901119 0251 080
Nationality : South African
Date of Birth : 1990 November 19
Gender : Female
Dependants : None
Marital Status : Single
Home Language : Tsonga
Other Languages : English, Zulu, Xhosa and Sotho
Licence : Code 8
Criminal Record : None
Health Status : Good
Hobbies : Reading, Debating and Writing
Education Qualifications
Institution : Fidelitas Comprehensive School
Standard Passed : Grade 12 (Matric)
Year Passed : 2010
Subjects: English
Tsonga
History
Geography
Consumer Studies
Mathematical Literacy
Life Orientation
Work Experience
Company : T.S Memorials
Position : Administrative Assistance / Sales Person
Period : 12 August 2011 – 30 March 2012
Company : Standard bank
Position : Account Management Consultant
Collections (Inbound, Outbound & Admin)
Period : 10 July 2013 – till end date
Job Purpose
 Telephonic collections focusing on minimising the forward rollrate of
potential non-performing loans and cheque accounts with the
emphasis on customer retention, education and rehabilitation, through
effective and efficient collections skills
Key Responsibilities
 Compliance with Statutory, regulatory and business requirements, to
protect the reputation of the group and to avoid legal action/ sanction in
respect of regulatory compliance matters
 Telephonic Collections for Inbound and Outbound, on delinquent/ out of
order accounts, obtaining making arrangement
 Identify build and maintain key relationships with relevant stakeholders
 Refer Customer requests to the relevant admin departments.
 Maintain call activity at agreed levels.
 Confirm/Update customer records
 Refer accounts to trace when no contact can be made
 Provideefficient and quality serviceto a customer
 Comply with product specific policies and procedures
Knowledge/Technical Skills
 Debt Collection (Personal and Legal accounts)
 Restructuring of Accounts
 Branch Assistance
 Build relationship with customers
 Admin Duties
 Technology used (CACS , CDDS, GTX, AVAYA,NDS)
 ProvideQuality Serviceto customer
 Account Management Consultant credit skills ,Treating customers Fairly
 FAIS Customer facing staff
Personal Attributes
 The ability to work under pressure and the ability to meet deadlines.
 Good telephone manner, a team player and excellent communications skills.
 Self –confident and have a positive mental attitude, good interpersonal skills.
 Pro-active and quick learner.
 Keen to learn, co-operative, have manners and control.
 Good sense of humour and acceptance of authority.
References
Name : Tubi Malinga
Contact Number : 072 380 0823
Position : T.S Memorials Manager
Name : Ndumiso Ncube
Contact Number : 0724638496
Position : Manager - Standard Bank
(Cheques & Loans Department)
Name : Nicholas Rahman
Position : Team Leader – Standard Bank
(Cheques & Loans Department)
Contact number : 0738211361
CURRICULUM
VITAE OF
MABEL TINY
MASHABA
CV Summary for Mabel Tiny Mashaba

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CV Summary for Mabel Tiny Mashaba

  • 1. CURRICULUM VITAE OF MABEL TINY MASHABA 5633B Immink Drive Zone 5 Diepkloof 1864, GAUTENG, SOUTH AFRICA Cell number: 076 712 0068/0834750723 Email: tiny.mashaba2@gmail.com PERSONAL First Name : Mabel Tiny Surname : Mashaba ID Number : 901119 0251 080 Nationality : South African Date of Birth : 1990 November 19 Gender : Female Dependants : None Marital Status : Single Home Language : Tsonga Other Languages : English, Zulu, Xhosa and Sotho Licence : Code 8 Criminal Record : None Health Status : Good Hobbies : Reading, Debating and Writing Education Qualifications Institution : Fidelitas Comprehensive School Standard Passed : Grade 12 (Matric) Year Passed : 2010 Subjects: English Tsonga History Geography Consumer Studies Mathematical Literacy Life Orientation Work Experience Company : T.S Memorials Position : Administrative Assistance / Sales Person Period : 12 August 2011 – 30 March 2012
  • 2. Company : Standard bank Position : Account Management Consultant Collections (Inbound, Outbound & Admin) Period : 10 July 2013 – till end date Job Purpose  Telephonic collections focusing on minimising the forward rollrate of potential non-performing loans and cheque accounts with the emphasis on customer retention, education and rehabilitation, through effective and efficient collections skills Key Responsibilities  Compliance with Statutory, regulatory and business requirements, to protect the reputation of the group and to avoid legal action/ sanction in respect of regulatory compliance matters  Telephonic Collections for Inbound and Outbound, on delinquent/ out of order accounts, obtaining making arrangement  Identify build and maintain key relationships with relevant stakeholders  Refer Customer requests to the relevant admin departments.  Maintain call activity at agreed levels.  Confirm/Update customer records  Refer accounts to trace when no contact can be made  Provideefficient and quality serviceto a customer  Comply with product specific policies and procedures Knowledge/Technical Skills  Debt Collection (Personal and Legal accounts)  Restructuring of Accounts  Branch Assistance  Build relationship with customers  Admin Duties  Technology used (CACS , CDDS, GTX, AVAYA,NDS)  ProvideQuality Serviceto customer  Account Management Consultant credit skills ,Treating customers Fairly  FAIS Customer facing staff
  • 3. Personal Attributes  The ability to work under pressure and the ability to meet deadlines.  Good telephone manner, a team player and excellent communications skills.  Self –confident and have a positive mental attitude, good interpersonal skills.  Pro-active and quick learner.  Keen to learn, co-operative, have manners and control.  Good sense of humour and acceptance of authority. References Name : Tubi Malinga Contact Number : 072 380 0823 Position : T.S Memorials Manager Name : Ndumiso Ncube Contact Number : 0724638496 Position : Manager - Standard Bank (Cheques & Loans Department) Name : Nicholas Rahman Position : Team Leader – Standard Bank (Cheques & Loans Department) Contact number : 0738211361