Joyce A Holloway Resume

1. JOYCE A HOLLOWAY
ADMINISTRATIVE/OFFICE SERVICE SPECIALIST
5804 Summertree Court, North Chesterfield, VA, (804)385-3686, luv4jah63@gmail.com
Summary
I am currently seeking employment opportunities within your company. I am a motivated administrative professional with 20
years’ experience (includes 10 years of Virginia State Service) to offer. Skilled at building strong working relationships
with fellow staff and Supervisors. I am also detailed oriented with time management skills, which will be a great attribute to
your company, any review or consideration of my resume/application is deeply appreciated.
Skills
Various software use and Advance Knowledge of; Lending Portal, Pivot, Cerner, Ormis Data Base System, Sorian,
Web search, Web Vision, Oracle and
EBC (Electronic Birth Certificate) database training,
Super Micar and Acme software training, Medical
Terminology Training, Microsoft Word, Excel, Power Point,
Access, Outlook Mail & Calendar 2010
Accounts Receivable and Reconciliation, Insurance Billing, (Vitality, Medicaid, Anthem and Private Insurance).
Extensive and diverse customer service skills and training.
Data Entry (11,000ksph alpha and numeric), Typing (55wpm), Filing
alpha and numeric). Copier, Scanner and Fax machine, Microfiche and
PC (IBM, DELL and TOSHIBA Systems), Multi Line Phone (Cisco IP 7940 Series).
Experience
Mortgage Default Specialist I/II (Contractual 01/18/12-07/16/12, Permanent 07/16/12-11/30/13) 01/2012 to 11/2013
SunTrust Bank Inc. Richmond, Virginia
Reviewed, Notarized and Witnessed Mortgage Deed Portfolios for perspective clients in
accordance and by adhering to Government Regulations and Investor Requirements, in which would
include customer responsiveness, handling all required call volumes and maintaining delinquency
rates within industry standards. Accurately reflecting the bankruptcy status on the servicing system
(Lending Portal), to ensure the borrower adheres to the bankruptcy plan and referring to attorney &
trustee for action when plan fails. Additionally, responsible for the timely foreclosure of account to
comply with investor requirements by posting mortgage payments (via checks, certified checks, bank
checks & money orders), claim filing while mitigating losses by determining the best options in
foreclosure avoidance. Responsible for routine mortgage default activities includes; collection of past
due loans, foreclosure and bankruptcy related business transactions. Responsible for all incoming and
outgoing mail correspondence (regular, priority, ups and FedEx) in accordance with US postal policy
and procedures.
Administrative Assistance I (Contractual) 06/2011 to 10/2011
New York State Office of Children & Family Services Albany, New York
Provided high level of clerical and administrative
Services for the Deputy & Assistant Deputy Commissioner along
with 40 staff professionals and assisting customer inquiries in promoting safety,
permanency, enforcing policies, regulations, grants and funding, licensing and
monitoring Day Cares and After School Programs in providing
quality childcare services. Responsibilities included,
Intercept and routed busy high volume call lines and routing to Regional office divisions,
including assisting customers with issues, concerns, complaints and

2. interest in child daycare & welfare. Intercept, review & distribute correspondence
log in high importance correspondence, perform mass mailings to Regional offices.
Copy, scan, and fax time sensitive documents, order and maintain office supplies.
Technical filing, retrieve email correspondence, assist in setting and maintaining
Deputy Commissioner & Assistant Commissioner Calendar (outlook),
assist in preparing package materials for meetings, schedule meetings, office held events
proofread & reformat letters and spreadsheets. Order & maintain office supplies,
Current knowledge and use of Microsoft Word, Outlook, Excel, PowerPoint
and Access with exceptional interpersonal skills to work in a diverse stress level environment.
Promoted to Administrative & Office Specialist III / Medical Records Data Technician 09/2000 to 04/2010
Commonwealth of Virginia, Virginia Department of Health/Division of Health Statistics Richmond, Virginia
Collect research and interpret medical
Information by coding and classifying medical cause
of death data from death certificates. Enter data into
Statewide Database System (utilizing Super Micar
and ACME) and manipulate information to produce
reports. Resolves problems associated with incomplete, inconsistent and unusual items on the
certificate by contacting information sources, Medical Examiners (ME), Doctors, Center for
Disease Control (CDC) and National Center for
Health Statistics (NCHS) to clarify reports or
provide guidance on coding. Identifies and assist
with data correction and cleansing in maintaining
acceptable data and coding. Successfully completed
course for Multiple Cause in ICD-10 (International Statistical Classification of Diseases)
coding by CDC and NCHS with completion as a Certified Nosologist and ICD-10 Coder.
Promoted to fulltime Permanent Status –
Administrative & Office Specialist II
Entered, verify, modified, confidential vital event
data (births, deaths, marriage, divorce, natural fetal and
induced abortion), for the Commonwealth utilizing
various computer program software EBC (Electronic Birth
Certificate). Use state issued number system, to
accurately number certificates for all vital events data.
Assist NCHS (National Centers for Health Statistics)
interpreting medical terminology for classification of
medical cause of death utilizing PC base software
(SuperMicar) system, to reference various medical
resource information and record accurate cause of death.
Perform PC backup while maintaining production level.
Data Entry Operator (Contractual) 03/1999 to 09/2000
Commonwealth of Virginia, Virginia Department of Health Richmond, Virginia
Entered, verify and modify confidential historical
birth data according to established policies and procedures
into an online Oracle Database system. Perform extensive
research utilizing various resource materials in order to
modify records and establish corrective coding. Interpret
codes and classify medical cause of death for NCHS
(National Center for Health Statistics and the Centers for
Disease Control), to record accurate causes of death using
a PC data base system (SuperMicar). Perform data back up

3. Education
Certified ICD-10 Coder: Basic Multiple Cause of Death
Training Certificate for Word Processing
Norrell Temporary Services
Certificate of Completion: Word Processing (Mag I & II)
EOC (Educational Opportunity Center)
Associates/Non Completed: Business Management
Berkeley Business School
Diploma
Yonkers High School
Certifications
Notary Public for the Commonwealth of Richmond Virginia
Commissioned: February 4, 2013
Commission Expires: September 30, 2017
Notary Registration Number: 7541405
2008
Research Triangle Park, North Carolina
1992
Richmond, Virginia
1982
Yonkers, NewYork
1981
White Plains, NewYork
1981
Yonkers, NewYork
and cleansing for statistical purposes and in preparation for coding the causes of death.
Center for Disease Control (CDC) –National Center for Health Statistics (NCHS)