1. Curriculum Vitae:
Personal Information:
Ms.Antonia.P
Date of Birth: 4th
October1970
Address:Ms.Antonia.P,#99, 9th
Cross, WilsonGarden,NearWilsonGardenClub,Bangalore-27
Karnataka.
e-mail:antoniapuneetha@yahoo.com/antonia.p@hcgoncology.com
Contact Number: Cell:098447 38387
Academic CredentialsAndAchievements:
 M.B.A inHospital ManagementwithFirstClass(2008-2010)
 M.B.A InTotal QualityManagementwithDistinction(2010-2012)
 Post-graduationDiplomainHumanRightsfromIGNOU((2004)
 (Post-graduationDiplomainChildRightsfrom National Law school of IndiaUniversity)
 PostgraduationDiplomainMedical Lawsand Ethicsfrom National Law school of IndiaUniversity
(2013)
Professional Summary
Focused and adaptable Nursing Director with strong background in all aspects of Nursing
Leadership and administration, Training and development for Health Sector and well experienced
healthcare quality Professional Principal assessor (NABH). 21yrs experience in coordinating with all
levels of hospital staff and administration. Effective and creative problem-solver with ability to work with
commitment and dedication in a professional environment. Has wide experience in Healthcare in nursing
care,quality and accreditation processes,legal aspects in health care,hospital administration, training and
development and soft skill cum corporate trainer.
A recipient of Florence Nightingale State award and has excellent professional and academic
record. Is involved with training programs of WHO, GFATM and Sukshema projects of Government,
continue to share her expertise at various International, National Conferences and workshops as speaker
and trainer. Conducted and coordinated National and State level Conferences in various aspects of
Nursing, leadership, Health care Quality related aspects and Life skills.

2.  M.Sc.(Nursing) inPediatricsfromSt.John’sCollege of NursingaffiliatedtoRajivGandhi Universityof
HealthSciences,KarnatakawithState RankAndBestOutgoingStudent-2006AwardfromSt.John’s
College of Nursing(2006-2008)
 B.Sc(Nursing) fromIndiraGandhi NationalOpenUniversity securingFirstPlace InKarnataka-Goa
Region(2000-2003)
 DiplomainGeneral NursingandMidwiferyfromSt.John’sCollege of Nursing,Bangalore withGold
Medal and BestOutgoingStudentAward.(1991)
 ReceivedFlorence NightingaleState Award-2013,forBestNurse AdministratorCategoryon
12.5.2013, from HisExcellencySri.H.R.Bhardwaj,Governorof Karnataka
 M.A inLiterature (Kannada) fromBangalore University(1996-98)
 QualifiedNABHPrincipal AssessorforQualityCouncil of India, assessedmore than90 Government,
Private,Corporate Hospitalssince2008.
 Safe-I assessorforNABH(ForHospital InfectionControl)
 AssessorforNursingService ExcellenceCertificationProgram-NABH
 CertifiedBronze LeanmanagerbySimplerUK
 Facultyof Board of Examiners(HospitalManagement)forAnnamalai UniversityforDistance
Education(MBA inHospital Administration)
 CertificationinPainandPalliative Care byIAPCC
Work experience:
Sl.No Institution Designation Duration of service Bed Strength
1 HCG groupof Hospitals,Leading
cancer hospitalschaininSouth
East Asiaand India
AGM-Nursing, Grouphead-Nsg
(27 hospitalsacrossIndia) 07.07.’14 to till date
3,700+
2 Mazumdar ShawMedical
Centre,NH
NursingSupdt.
Headof dept.Nsg
15.07.’13-23.06.’14 563 beds
3 AssistantNsg.Supdtcum
Lecturer-ContinuingNursing
Education
Head-Trainingand
development,
Hospital Audits,Coordinator
for nursingclinical excellence
and training.
01.06.’08-11.07.’13
1,250 beds
4 StudyLeave frominstitutionfor
Higherstudies
for PostGraduationCourse In
PediatricNursing 01.05.’06-31.05.’08
St.John’s
College of
Nursing
5 St.John’sMedical College
Hospital
SisterIncharge- Neonatal ICU
and laterinPediatric 01.07.’97-31.04.’06
35 beds- Level III

3. EmergencyUnit
6 St.John’sMedical College
Hospital
Staff Nurse in Pediatric
medical,Pediatricsurgical and
pediatric emergencyservices 01.11.’94 -30.06.’97
Established
pediatric
Emergency Unit
at John’s
Hospital
Core Competency/WorkKnowledge inHealthCare QualityAs NABH-Principal Assessorsince 2008
 Superior healthcare quality managementexperience as Principal Auditor to NABH, Safe-I and Nursing
Service Excellence Certification program assessing more than 90 Health Care organization Across the
Country
 Excellentknowledge of qualityassessment process foraccreditation
 Outstandingknowledgeof third-payerpartycriteriaand utilization review
 Exceptional knowledge of NABH, Safe-I,NursingExcellence andstate/nationalguidelines
 Profound understanding of Safety in the hospitals (Safety of healthcare workers, patients, surgical,
medication, occupational, radiation, laboratory and environmental as per NABH, OSHA and IPSG
goals)
 Sound knowledge about Human Resource requirements, training and development needs, Role of
Management, Facility Management, Risk management, Care of Patients standards, Management of
Medications,Consents, Patients’andStaffs’rights/responsibilitiesand Education
 Commendableknowledge aboutNationalandState legal systems/frameworksforhealthcare
 VED/FSN/ABCanalysisandinventorymanagementwithrespecttomaterial management
 Management of Medical Records, Clinical audits, Nursing Audits based on standard tools and Medical
RecordAuditsbasedonrequirementsof Auditcycle,SystemstudyandGapanalysis
 Thorough with the requirements for Pre/Final/Surveillance/Renewal/Focus/Surprise audits; also
specificandsoundknowledge toclose the non-compliances
 Sound knowledge of Preparation of all Quality manuals, policies, procedure, documentation, SOPs
(StandardOperatingProcedures),Trainingof Trainerswhileconducting SensitizationWorkshops,
 Strategize ways to assess effectiveness, Implement assessment techniques, Validate captured data,
Generate assessmentreports andCAPA reports
 Has sound knowledge of Hospital administrative activities and operations, vendor evaluation &
selection, placement of purchase orders, recruitment of manpower, public relation activities,
security, liaison with various outside organizations and Government Departments, Process flow
requirementsof variousfacilitiesinthe hospital(OT,kitchen,CSSDetc)
 Experienced in conducting Patient Satisfaction Survey, Employee Satisfaction Survey and complaint
redressal process
 Qualifiedandexperiencedtrainerinlife skillsandsoftskills
 Has thorough knowledge of training and needs and requirements of various committees needed in
healthcare as per NABHrequirements
 Mentor: Karnataka State Health Development Resource Project for Accreditation processes assigned
by QCIin 2011

4.  As AGM-Nursing: Preparing the entire group of hospitals for NABH accreditation process in HCG in
collaboration with Quality department (So far 6 hospitals are accredited within 9 months. In 100% of
assessmentreport,nursingdepartmentemergedas‘one of the excellentdepartment’
Experience:AsAn Assessor(NABH) And AGM-Nursing(GroupNursingHead):
 Recommended improvements from identified variations in sub-standard performance and evidence-
basedmedical andnursing practice
 Fostered teamwork and designed quality activities to elevate the organization by undertaking various
QualityImprovementProjectsacrossall the unitsof HCG hospitals
 Developed and implemented Patient safety manuals, nursing manuals/policies/protocols/tools and
techniques
 Created and provided committees with quality activity and outcome reports on daily, weekly,
monthlyandyearlybasis
 Ensured compliance with all accrediting and regulatory agencies through monitoring of quality
improvementprograms.
 Actedas a focal pointandleadertoall Nursingqualityrelated andsafety programs
 Supervised and guided quality managers and departments to establish quality standards as per
NABH/Safe-IandNursingService Excellencestandards
 Directed nursing superintendents to ensure highest standard of nursing quality so that the
organizationmeetsbothinternalandexternalrequirements
 Ensured that quality standards are met by all unit nursing heads with respect to safety, medication,
assessments,care of vulnerable patients
 Worked in coordination with other departments in implementing the quality standards and
benchmarks and; Developed new matrices and benchmarks of quality standards, directed towards
improvingperformanceof departments.
 Evaluated and compared performance of different departments to establish quality standards during
mock audits across the units of HCG. Worked closely with human resources departments to develop
performance improvementprogramsandappraisals.
Experience from Nursing; and Training and Development domain:
Work experience: Total 20 years in Clinical Area in various capacities as mentioned below:
AS AGM-Nursing: Presently working as AGM-Nursing for HCG Hospitals, to lead Group as Corporate
Nursing Head. HCG (Health care Global Hospitals chain has 29centres across the country, which is
specialized in Oncology care in South East Asia Region. As AGM, is responsible for Strategic planning
in accreditation process of NABH (Pre/Final/Surviellance/Renewal/Verification), Nursing Service,
clinical and operation excellence, coordination and collaboration with all the units across the
country. Recruits Nursing Superintendents for the Group.
AS Nursing Superintendent:

5. Formulation of the philosophy of the hospital in general and those specific to the Nursing service
with regard to goals, aims, objectives and policies of the Nursing Services.
Was actively involved in NABH Reaccreditation process by streamlining Nursing protocols and
procedures, preparation of documents, training of various cadre of nursing personnel, maintaining
and documenting nursing records.
Implemented hospital policies, protocols and rules in all nursing units.
Deciding and recommending personnel and material requirement for running various Nursing
service departments of the hospital.
Prepared and submitted the Annual Budget (Personnel and Capital) and managed the nursing
services within the sanctioned allocations.
Interviewed and recruited Nursing staffs for various Cadres, Hospital Aides and Critical Care
Assistants.
Ensured safe and efficient care rendered in various Nursing departments of the hospital with
supervision and guidance.
Took regular nursing rounds in ICUs and wards
Prepared duty roster, planned staff leave including HICC team and Nursing Educators
Maintained discipline among Nurses and auxiliary staff.
Participated in inter and intra hospital meetings and conferences.
Investigated complaints by staffs, patients, interdepartmental concerns, addressed aggrieved,
and took necessary disciplinary actions with appropriate Root Cause Analysis.
Evaluated confidential staff reports and recommended for promotion or higher studies. Planned
regular staff development programme and arranged for monthly in-service education and
orientation programme to Supervisory nurses, Ward In charges, Staff nurses, Hospital Aides and
Nursing Helpers and Critical care assistants.
Maintained a cordial relation with public and volunteer workers.
Attended to the general correspondence and Patients/Relatives grievances.

6. Maintained necessary records concerning the Auxiliary staff, students, confidential reports
Participated in professional and community activities.
• Ensured the conduct of Monthly Ward Meetings and Clinical Presentations at the assigned
21 Wards in Three Floors
• Initiated The Quality Audits Of Nursing Care Against Quality Indicators
• Encouraged Peer Review And Audits among Supervisory Nurses, Ward In-Charges And Staff
Nurses
• Promoted proper reporting and recording of adverse incidents in the Clinical Areas
• With the Assistance of Management, Developed a new cadre of staff ‘ward Clerks’ to relieve
the non nursing responsibilities from nursing personnel
(A) Experience as Trainer:
 Continuing Nursing Education Cell focuses on Training and Development of the various
categories of nursing staff through Education and Skill Training in clinical area which in turn
enhances quality patient care.
 Worked as a Master trainer for GFATM-HIV/AIDS project funded by WHO which is conducted
in collaboration with INC and NACO. It focuses on empowerment of nurses through
education.
 Involved in PPTCT Pilot Project As a Master Trainer for Nurses which was conducted in
collaboration with Karnataka State Government and NACO.
 Serves as a Resource Person for Training of Implementation Program for NABH accreditation
at St.John’s Hospital, Bangalore
 Involved as trainer in Sukshema-NRHM Government of Karnataka Project
(B) Extra Curricular Activities:
 Actively involved in Media as Kannada News Reader and program presenter for Chandana
State Doordarshan Kendra, Bangalore
 Still continues to work as Presenter (Radio Jockey) for All India Radio’s FM-Rainbow channel,
totally has 17years of experience)

7.  Has written health related Articles, Stories, Poems And Fiction for leading Kannada Daily,
Weekly and Monthly.
(C) Served as an active member of the following committees NABH Core Team:
 Hospital Service Committee in streamlining Service Excellence for patients
 Staff Development Program Committee in planning, organizing and implementing Training
and development program
 Nursing Service Committee in providing Nursing Service Excellence
 Editorial Team Of The Institution’s News Magazine: Keeping In Touch at St.John’s Hospital in
extracting and expressing the hidden talents amongst nursing staff
 Coordinator Of Certificate Courses Offered By The Institution for Nursing Specialization in
Critical Care Nursing, Cardio Thoracic Nursing, Nephrology Nursing, Pediatric Nursing,
Oncology and Neurology nursing for 4 years
 Hospital Infection Control Committee in identifying, combating, preventing and evaluating
infections at hospital and training staffs in infection control measures, developing
Thrombophlebitis audit tool (Jackson Score), Decubitus Ulcer Audit tool (EUPSI)
 Operations Team member in facilitating daily operations in the hospital
 Serving as a member of Supply Chain Committee, Operation Theatre Committee, Patient
Satisfaction Committee, Institutional Mortality Meetings and Monthly Business Review
Meetings.
(D) As Lecturer in Continuing Nursing Education (CNE)at St.John’s Hospital:
 Coordinated regular monthly CNE programs for different cadres of staff namely, Nursing
supervisors, ward-in-charges, staff nurses, ward clerks, nursing aides and nursing helpers by
using participatory and interactive approach, creative methodologies were utilized.
 Basic Life Support Skills And Spoken Kannada Classes are offered for Newly Recruited
Nursing Staff every month.
 As coordinator of One year Certificate course in Critical Care nursing in the institution since
2008,
• Trained 20 staff nurses each year in Cardio thoracic, Nephrology and Medical-Surgical
Critical Nursing Care.

8.  As coordinator of the One year Certificate course on Nursing Aides training at St.John’s
Hospital, Bangalore:
• Revised the syllabus based on INC recommendations
• Enhanced the methodology in terms of class hours, introduced weekly ongoing
evaluation schedule
• Incorporated sessions on Personality Developments and Soft Skills
 As coordinator of Staff Development Committee:
• Organized soft skills training for staff of various departments of the hospital
• Served as resource person for sessions on communications skills, time management,
stress management, team building
• Organized pre-retirement counseling sessions for staff
• Conducted study skills for Medical college students
• Faculty to teach Kannada for Non Kannadiga MBBS 1st and 2nd year at St.John’s
Medical College, Bangalore
My Strengths:
 Strongleadershipandmotivational skills
 Highinterpersonal andcommunication-coordination-collaborationskills
 ExcellentPresentationSkills
 Critical Thinking,ProblemSolvingandcrisismanagement
 JudgmentAndDecisionMaking Skills
 SystemsAnalysisAndEvaluation;Change Managementskills
 Active AndContinuousLearningskills
 Goal SettingAndNegotiationskills
 People managementandteambuildingskills
Learning Activities:
 OrganizedNational OncologyNursingWorkshop-National Institute of AdvancedStudiesat
IISc campus,on 12th
, 13th
and14th
of June 2015. (Chief Guest:Dr.APJAbdulKalam)
 ConductedQualityConclaveforHCG Qualityandnursingmanagersincollaborationwith
Qualitydepartment
 OrganizedLeadershipprogram, Infectioncontrol Nurse training,Competencytrainingforall
the centresof HCG.

9.  AttendednumerousHealthRelatedInternational,National andState Level Conferences
 Is the Resource Person for National and State Level Conferences on Nursing and Soft Skills
TrainingPrograms
I herebydeclare that the,the informationgivenby me are true to the best of my knowledge.
Ms. Antonia.P
Place:Bangalore:99