Resume of Work Experience and qualifications

1. Ikee Polack
7 Gene Avenue
New Castle, DE 19720
ipolack@yahoo.com
Home: 302-670-3052
302-943-2734
 College Graduate with extensive experience in client relations, in addition to working knowledge of operations
management. Also possess experience in AML (anti-money laundering) compliance, and Financial Services operations.
Highly proficient in computer use, including expertise in the Microsoft Office Suite, and desktop publishing. Knowledgeable
in Finance and Accounting principles and practices.
Professional Experience
Lowe’s Home Centers, LLC — Dover, DE 2015-Present
Customer Service Associate II, 2016
Customer Service Associate, 2015 to 2016
Currently employed part-time as a Service Associate in an accredited Lowe’s Hardware warehouse. Also a primary resource of
revenue maximization through offering of Lowe’s sponsored credit products as well as enhanced merchandise protections to ensure
overall customer satisfaction.
Selected Contributions:
 Responsible for processing customer purchases in accordance with Lowe’s policies and procedures.
 Ensure customer satisfaction by addressing questions and concerns as they pertain to products offered within the facility as well
as work orders set to be executed.
 Enhance customer shopping experience by offering Lowe’s sponsored credit products in accordance with Equal Credit
Opportunity Act and Fair Lending regulations.
 Utilize KYC (Know Your Customer) principles in order to satisfy Due Dilligence requirements while processing commercial
Accounts Receivable transactions.
JP Morgan Chase Co. — Newark, DE 2014
Compliance Analyst (Consultant), 2014
Completed a consultant assignment within JP Morgan’s AML Operations department. Primary duties focused on surveillance and initial
disposition of manually generated alerts.
Selected Contributions:
 Interpreted customer habits by performing full review of individual banking profiles.
 Performed transaction review and utilized sound judgment in assessing alert context and validity.
 Utilized information gathered from various internal systems to develop alert disposition and course of action.
JP Morgan Chase Co. — Newark, DE 2013
Compliance Analyst (Consultant), 2013
Completed a contract assignment within JP Morgan Chase’s newly developed AML Operations department. Previous role was focused
on AML (Anti-Money Laundering) Compliance from an analytical standpoint. Primary duties put emphasis on AML surveillance and
ensuring proper preliminary disposition of alerts developed by Fortent alerting software.
Selected Contributions:
 Administered course of action for SBA (Security Blanket) and BLU (Business Logic) developed alerts.
 Investigated transaction history, KYC documentation, account activity, and banking trends to confirm alert context.
 Established customer profile to identify reasonable cause to advance an alert to Investigations or to clear.
 Ensured proper quality and completeness of related account information corresponding to alert disposition.
 Exercised EDD (Enhanced Due Diligence) and SDD (Specialized Due Diligence) methodology while analyzing alerts generated
from High Risk and other sensitive client bases within JP Morgan’s account portfolio .
HSBC Bank, N.A.— New Castle, DE 2011 to 2012
AML Compliance Consultant (Contractor), 2011 to 2012
Completed a consultant assignment at HSBC Bank’s operations center in New Castle, Delaware. Was formerly staffed in the Testi ng Risk

2. Assessment and Compliance (TRAC) unit of HSBC’s Anti-Money Laundering (AML) department.
Selected Contributions:
 Responsible for list-screening test-work on customer accounts utilizing V Look-Up within Microsoft Excel.
 Validated CRR (Customer Risk Rating), through review of on-boarding documentation present for each customer.
 Applied EDD (EnhancedDue Diligence) principles while analyzingHigh Risk Customersand Special Categoryof Client (SCC) desi gnated
individuals.
 Documented fallacies of on-boarding paperwork to ensure widespread compliance with MLCA (Money Laundering Control Act)
regulations in addition to Title III provisions of the USA Patriot Act.
 Conducted transaction history reviews, in addition to concurrent transaction monitoring to ensure adherence to BSA (Bank Secrecy
Act) regulations.
 Drafted SAR synapses to report regulatory violations and questionable account activity.
 Performed research to confirm suspected PEPs (Politically Exposed Persons) and SCCs (Special Category of Client).
 Utilized investigative techniques and interfaces (WorldCheck, Google/Internet search) to fully establish customer identity in regard to
derogatory information.
 Frequently adjusted research and investigative methods to correlate with points of focus as dictated by test-work objectives.
Blue Marble Logistics., L.L.C. — Wilmington, DE 2010 to 2011
Courier, 2010 to 2011
Client Service Representative for a small Business Solutions firm in Wilmington, Delaware. Served in multiple positions on a par diem basis
to meet the business needs of various clients.
Selected Contributions:
 Executed delivery of legal documents and other print and electronic media.
 Responsible for ensuring completion of legal filings in the local jurisdiction.
 Assisted in legal proceedings by acting as a corporate Process Server.
 Performed bank deposits as an authorized third party.
 Performed legal research and document retrieval per request.
Wal-Mart Stores Inc. — Dover, DE 2009 to 2010
Cashier, 2009 to 2010
Employed as a Front End Cashier in a mid-sized Division 1 Walmart Store. Utilized fundamental customer service principles in a retail sales
environment. Cross-trained through hands-on experience for several different positions within the facility.
Selected Contributions:
 Utilized POS (Point of Sale) system to execute fast, friendly customer check -out in a retail setting.
 Completed inventory replenishment on a par diem basis.
 Responsible for properly handling cash (amounts in excess of $1,000), credit and other payment methods.
Education and Training
Wesley College — Dover, DE 2004 to 2009
Bachelor of Arts – American Studies – Minors: History and Political Science
Graduated: May 2009
Training: Completed numerous courses and seminars in historical research methods, museum studies, political development and
change, political theory and analysis, historical analysis, literature and composition, sociological analysis, algebra, geome try and
trigonometry.