1. MARK ANTHONY WILSON
404 Autumn Park | Fort Worth, TX 76140 | (817) 495-6662 | mrwilson120277@gmail.com
OBJECTIVE
To obtain employment asaMortgageUnderwriter, MortgageLoan Processor, Loan Originator,or Entry-level Data
Analyst that allowsfor continued growth utilizingthe10 yearsof mortgageexperience and training attained while
employed at Bankof America
SKILLS & ABILITIES
- Over 10 yearsof mortgageexperience
- Extensiveunderstanding of loan modificationand purchase documentation requirements
- Excellent communication andorganizational skills
- Regulatory complianceexperience
- Knowledgeand understanding ofForeclosure(FC), Bankruptcy (BK), LossMitigation,Consumer Financial Protection
Bureau (CFPB) and other complianceregulations and guidelines
- Familiar withFHA andHUDguidelines
- Ableto function withminimalsupervisionand takeownership oftasksassigned or whichrequireattention.
- Analytical skills, competitive, detail oriented, goalorientated individualswho can produceat high volumeswhile
maintaining excellent quality
- Fast learner, flexibletochangein procedures
- Knowledgeof theindustry intermsoflawsand regulationsincluding, but not limited to: RESPA,ECOA, theBank
Secrecy Act
- Systems: Salesforce, Equator, AS400,HomeSaveProgram , IPortal, MicrosoftExcel, Microsoft Word,Microsoft
PowerPoint, SharePoint
- Flexibility to workextended hourduringheavy workload periods
EMPLOYMENT HISTORY
Mortgage Specialist III, Bank of America 9/1/2011 — 5/3/2016
Fort Worth, TX
- Identify and analyzeModification WorkOut documentation toensureadherenceto theapplicableprogram
guidelines
- Analyzeloan modification workouts, including, loan payment histories, servicingnotes, incomedocumentation and
calculations, and analyzeifthedocumentationto support thisinformation isaccurateand in compliancewith
guidelinerequirements.
- Travel to NeighborhoodAssistanceCorporation of America(NACA.com) eventsto speakwith homeownersface-to-
faceand discussloan modification options
- Obtain required documents, developabudget based on what the homeowner can afford andsubmitthecomplete
fileto underwriting
- Perform other dutiesasassigned
Loss MitigationMediator, Bank of America 7/1/2010 — 9/1/2011
Fort Worth, TX
- Send written responsesto customers in aprofessional mannerwithin required timelines
- Managed aportfolioof up to145 delinquent loans

2. - Maintain, trackand prioritizeassigned workload through HomeSaver disputedatabaseto ensuretimely completion
- Reviewed all escalated filesforoptimalworkout solutionsavailable, following investor andgovernment guidelines,
to prevent company sanctionsand “bad faith” fines
- Maintain open communication withhomeowners to find workout solutionsthat assist with preventing home
foreclosureand/orcourt hearings
Account Manager Trainer, Bank of America 12/1/2005 — 7/1/2010
Fort Worth, TX
- Train new account managers on effectivewaysof communicating withcallersand solvingmoderatetocomplex
issues
- Develop training material and documentation toincreaseproductivity
- Monitor and audit inbound/outbound callsto ensurequality
- Maintain detailed worklogsto track team performanceand accomplishments
- Communicateperformancegoalsand standardsthrough excellent written communication skills
- Ensureservicelevelsand quality controlstandardsaremet by recommending correctiveactionand training
opportunitieswhen necessary
EDUCATION
- Graduated 1996, Eastern HillsHigh School, Fort Worth, TX