Year up

1. Bryan Douglas
4100 Indian Manor Dr. • Stone Mountain, GA 30083 • 404-337-4387• bryan201092@yahoo.com
Skills
 Software: Avaya, Snipping tool, Snag it,Excel, Word, PowerPoint, Lync, Skype, TeamViewer,Remedy
ticket system, Lockout tool for windows,Dame ware, AS400 database, Focus Application, Active
Directory, Air watch, Kronos , Geotab, Outlook 2010, My Mobiler , Powertrak, Servsuite.
 Operating systems: Windows 7, Windows 8, IOS, Droid.
 Hardware: Able to assemble and reassemble desktop or mobile devices such as laptops or tablets.
Efficient in brands Dell, Lenovo (laptops, desktop). I also work with printers (Lexmark, dot matrix, HP
printer).
Experience
Rollins, Inc. Atlanta, Ga
Help desk analyst intern January 2015 – July 2015
 Used Active Directory for employees to determine access and account information and concerns.
 Answering user inquiries on average 22 incoming calls daily regarding computer software or hardware
operation to resolve problems and document them in our Remedy ticketing system.
 Enter commands and observe system functioning to verify correct operations and detect errors daily
through remote software called Dame ware on every phone call.
 Set up equipment for employee use, performing or ensuring proper installation of cables, operating
systems, or appropriate software.
 Install and perform minor repairs to hardware, software, or peripheral equipment, following design or
installation specifications.
Stone Mountain Park Stone Mountain, Ga
Assistant team leader March 2014 – July 2014
 Consolidated records and prepared reports for management concerning visits with clients so we as a
company could respond in a faster time and see our growth areas.
 Calculated daily earnings ranging from $2,000 – $10,000, reporting profits back to financial services.
 Answered questions and concerns for over 3,000 customers and tourists daily.
Education
Year Up Atlanta Atlanta, GA
Year Up Alumni September 2014 –July 2015
 Year Up is a leading one-year career development program with 500 corporate partners around the
country; the program includes college-level courses, professional training, and a six-month internship
 Relevant courses include: Business Communication, Customer Service, Public Speaking, Computer
Applications, Computer hardware, Computer network support.
Georgia Piedmont Technical College Atlanta, GA
Majoring in CIS Summer 2015 –present
 Majoring in computer information systems, I will take online classes while working full time.