Tshegofatso Moses Makhoana has experience in technical support, extended operations administration, and customer support. He has worked as an intern at Momentum providing technical support on their AS400 systems, and later worked there again in an extended operations role assisting with server monitoring. Makhoana has various technical skills including experience with Microsoft Office, technical support, and extended operations administration. He aims to utilize his problem-solving, teamwork, and customer service skills.

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Tshegofatso Moses Makhoana
Junior IBM-i AS400 Operator and Extended Operations admin assistant
Personal Information
ID Number: 9406245114087 Current Location: Gauteng, Johannesburg (RSA)
Date of Birth: 24 Jun 1994 Address: 481C Sechele; Soweto 1852
Nationality: South African Contact Number: 0848179652/ 0817157494
Race: African Email Address: t.makhoana@gmail.com
Gender: Male Car License: C1/ code 10
Disability: No
Profile Summary
I have expertise in customer support, exceptional problem-solving abilities. Ability to Work With a Team and or alone,
planning and organizational skills experience, data analysis, report creation, Adaptability, research skills, project management
Skills, Emotional Intelligence, process/ procedural improvement Expertise.
Experience
Intern | Momentum | March 2015 to February 2016
Duties & Responsibilities:
Technical support of relevant AS400 data and maintenance as the business environment suggests
Reason for leaving: Contract expires by the end of February 2016.
Extended Operations (server monitoring) | Momentum | February 2016 to June 2016
Duties & Responsibilities:
Assistant monitoring of company network link servers, Murex, escalation, and health check updates of the system /servers.
Education
Metric | High School Matric - 2011
Thutolore Secondary School
Technical Support | NQF level 4 Certificate – 2015
Torque-IT
Computer Science | National Vocational Certificate (NCV) – 2012- 2014
South West Gauteng College
Skills
Microsoft Office Suite Specialist | 1 year
Rank: Advanced
Technical support | 2 years

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Rank: Intermediate
Extended Operations | 2 years

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Skills obtained from Corporate
 Effective user support
 Receive and log all calls Check e-mails and handle any e-mail queries
 Provide assistance and trouble shoot problems
 Replace parts where necessary
 Test systems remotely where possible
 Amend problems to user satisfaction
 Install operating system and software (network machine image)
 Install service packs
 Transfer data from old machines
 Assign asset names
 Test machines
 Running of system health checks
 Ensure that anti-virus updates are run regularly
 Run regular server health checks
 Run daily back-up and tape changes
 Run save/restores when necessary
 Run service packs and Windows updates when required
 Record and report on any anomalies or risk issues
 Effective teamwork and self-management
 Follow through to ensure that personal quality and productivity standards are consistently and
accurately maintained Demonstrate consistent application of internal procedures
 Plan and prioritize, demonstrating abilities to manage competing demands
 Demonstrate abilities to anticipate and manage change
 Demonstrate flexibility in balancing achievement of own objectives with abilities to understand
and respond to organizational needs

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12. CV created by TM MAKHOANA